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Employee Stories

Careers with Firebrand are accelerated. Discover what a career at Firebrand is like by reading these success stories from employees.

Samantha Saunders - Financial Accountant - London

In my nine years with Firebrand I’ve held 4 different roles: Office Manager, Accounts Assistant, Group Accountant and Financial Accountant. I started as an Office Manager, with very little experience; on my first day I needed help to use the most current version of Microsoft Word!

I had no idea I could be good at Accounting or Finance. I’d mentioned in my interview with Gordon MacLeod, Firebrand’s Group Finance Director, that I’d be interested to learn a bit more about the Finance Department. Luckily he saw more in me than I did in myself and introduced some Finance-based tasks alongside my Office Management Role.

The more Finance tasks that I took on, the more I realised it was the path I wanted to follow. Firebrand supported me to retrain at college and I became AAT qualified. This lead to my promotion to Financial Accountant in 2012, which is the role I work in today.

Ed Jones - Marketing Manager - London

I started my career at Firebrand as a 25-year-old Paid Search Consultant with no experience in Marketing. Since joining Firebrand, my journey has been both varied, exciting and progressive.

Two months into the job my counterpart left, allowing me to take full responsibility for paid marketing in a rapidly expanding business. I switched to Search Engine Optimisation a year later, taking on the global marketing strategy for all non-paid marketing at Firebrand.

Three years into the job, the responsibilities of Communications Officer were incorporated into my role. I became the voice of Firebrand, in charge of email marketing strategy and the launching and maintenance of all Firebrand products listed on the website. For the first time, I also gained management responsibilities for direct reports.

More recently, I’ve taken on an additional role of Rest of the World Marketing Manager, responsible for all marketing activities for potential Firebrand customers who fall outside of our focus regions.

Agnieszka Slipek - Administration Manager - London

I joined Firebrand in January 2012 after leaving Barts and the London NHS trust. My public sector experience turned out to be a barrier to finding new employment; unfortunately, employers overlooked the large base of transferable skills I brought to the table. However, one person decided to take a chance on these public sector preconceptions: Kiely Makepeace, Operations Director, offered me a position in the customer service department.

By March 2013, I was offered a new role as an Apprenticeship Assessor with an opportunity to gain a new set of industry-recognised qualifications.

In 2014 my role changed again; I became an Apprenticeship Administration Coordinator supporting recruitment, employer engagement, operations and finance.

A year later, I was promoted to a position of Administration Team Leader and in 2017 I was again promoted to Admin and Funding Manager.

Christianne van der Sluis - Customer Experience - Netherlands

I started off at Firebrand in 2011 when I joined the three-women-strong UK Customer Service team. Over the years, I’ve had great mentors and coaches who helped me play on my strengths which allowed me to continuously expand my repertoire, giving me room to grow in the team and within the company, which has led me to lead a team of my own in the Benelux region today!

Christine Haręza - Account Management - Germany

I started working for Firebrand in February 2007. By September 2008, I was promoted to Senior Sales Executive and was awarded best DACH salesperson in 2008 and best Salesperson globally in 2009. In September 2010, I became DACH London Team Leader.

In 2017 I changed to a freelance role with Firebrand to allow me to travel with my family. I like change and Firebrand gives me this flexibility, letting me take my work with me around the world.

So, the bottom line is: I’m living my dream life of working and travelling, simply by being open and loyal to Firebrand. And, Quota Club every year is a nice addition to everything.

Henk Verploegen - Sales Executive - Netherlands

My journey with Firebrand started at the beginning of the Benelux business. My stay with Firebrand has been a really positive and proud experience. What we achieved here is something special indeed and something I will never forget.

Our trips are also amazing. Highlights include jumping the highest bungee in the world in Macau and jet skiing the Caribbean ocean in St. Lucia.

Bernd Ege - Team Leader - London

I was happily selling and hitting (way above) my targets. When our Team Leader progressed further in her career, Firebrand asked me to step in as Team Leader for the DACH region.

I enjoy this role; being involved in sales and at the same time running a team, making sure they’re hitting their personal goals and targets. This works so well that my entire team made Quota Club!

Thomas Schmitz - Team Lead Sales - Germany

My career at Firebrand started as an account manager in October 2014. In my first year, I won the sales gold medal as “Rookie of the Year - Global”. In my second year, I reached my Quota Club goal with 109% of target. Later, I was promoted to Team Lead Sales in January 2016.

In my 3.5 years at Firebrand, I’ve experienced an open and modern company management style without inhibiting hierarchies; everyone is willing to help and is committed beyond their job description.

My highlights are the Quota Club trip to Thailand in March 2017 and South Africa in March 2018. For me, I can say that I found a professional home at Firebrand and I am looking forward to spending many more years here.

James Lapwood - Commercial Manager - London

I joined Firebrand in February 2010 as Communications Officer, when the Marketing team was only three people. I was responsible for all of Firebrand’s content - web, email, design etc. I was named Firebrand of the Quarter in Q3 2013, largely for the extra work that I was doing for the UK business at the time.

This developed into me becoming the UK Marketing Manager shortly afterwards. I became accountable for lead generation for the UK Commercial and Apprenticeship businesses, working alongside the growing Global Marketing team.

Robert Chapman, Firebrand’s Commercial Director and co-founder, asked me to step up to UK Commercial manager in late 2016, which meant I became responsible for the execution of the strategy for the UK business, focused on hitting the gross profit target.

I remain accountable for UK Marketing - now supported by the UK Marketing Team: Alex, Inbound Marketing Specialist; Hollie, Apprenticeships Marketing Manager; and India, Data Marketing Assistant. I also work closely with Firebrand’s UK Sales Managers, Duncan and Susie, supporting them with Sales processes.

Kiely Makepeace - Operations Director - London

I’m the Customer Experience Director at Firebrand and since January 2017 I’m also technically known as the Apprenticeship Operations Director. One of the many things I love about Firebrand is that my role can grow, evolve and change direction at an accelerated pace!

I joined Firebrand in May 2008 as the first Office Manager. Within 2 months I became the Customer Service Manager, 2 years later Quality, then Operations. Now 10 years on I look forward to the next opportunity Firebrand will present.

Sonja Schaffer - Customer Services Manager - London

My journey at Firebrand Training began in September 2010. I started as a Customer Service/Credit Control Administrator for the UK Commercial market. In January of 2012, I was promoted to UK Customer Services Manager and have since lead my own team of 3 Customer Service/Credit Control Administrators. More recently, I have been given the responsibility of chairing our weekly Course Decisions Meeting.

I have always felt valued at Firebrand and I consider myself lucky to work here. No day is the same and I love the customer experience we provide to all our delegates.

We never stop thinking how we can improve the experience and it is also my job to always find ways of providing an experience that is above and beyond.

Duncan Jenner - UK Sales Manager - London

I joined Firebrand in 2004 as a Sales Executive with five years’ experience. Firebrand (then “The Training Camp UK Ltd”) was a young, start-up. I interviewed with Robert Chapman, one of the two co-founders, and I was very excited to join a young, growing and dynamic training organisation.

The main thing that attracted me was the combination of people/attitude and the fact that I would be offering such a high-end and superior product compared to other offerings in the market. I was very excited.

I worked very hard to establish myself in my new role because I really enjoyed the environment and people I was working with. The rewards came and I progressed to Senior Sales Executive after about 2.5 years, after which I continued to learn and grow as a salesperson and developed better and deeper client relationships.

I have since progressed to become a UK Sales Manager, with up to 11 direct reports. In 2017 we hit our annual team target and travelled to Cape Town, South Africa for that year’s Quota Club.