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Join Firebrand Apprenticeships

Accelerate your career in our award-winning Apprenticeships business. Working in the apprenticeships industry means working with well-known brands on a daily basis. As part of our team, you'll contribute to making sure our employers and apprentices have all they need to start and continue their successful digital apprenticeship journey with Firebrand.

  • Hungry – Be successful, hit your targets and get better at what you do
  • Open – You’re open to new ideas and change
  • Care – We care about what we do and act with honesty and integrity
  • Fun – Work should be fun, fulfilling and exciting

Learning Mentor

Firebrand Learning Mentor

The role of the Learning Mentor will be to critically monitor progression within the learning journey and assure the effectiveness of the learning experience through to End Point Assessment. There will be a significant amount of learner and employer support as the Single Point of Contact (SPOC) for matters relating to the programme/qualification allocated.

Purpose of the role

  • Create, strengthen and own relationships with Employers and Apprentices
  • Manage the progression of a caseload Apprentices (dependent on nature of portfolio)
  • Take overall responsibility for each Apprentice’s journey, providing pastoral care
  • Ensure Apprentices are efficiently signposted to the Firebrand resources they need for success
  • Organise infill training to support the courses attended by each Apprentice
  • Ensure that each Apprentice has a record that is accurate and funding compliant
  • Meet KPIs, including; success and timely success measures

Key responsibilities

Create, strengthen and own relationships with Employers and Apprentices

  • Create relationships with new Employers and Apprentices to help them move forward
  • Strengthen current relationships and manage accounts in a way that builds trust in our training organisation
  • Manage accounts for Employers and Apprentices of all shapes and sizes from large businesses to small start-up companies
  • Provide advice in every area to help the Employer and Apprentice prosper, whether it be additional Technical Knowledge support or wellbeing

Manage the progression of a caseload of circa 35 Apprentices (dependent on nature of portfolio)

  • Overall responsibility for the timely progression of a full caseload
  • Ensuring a high-quality Apprentice experience that is compliant with ESFA funding guidelines and OFSTED

Take overall responsibility for each Apprentice’s journey, providing pastoral care

  • Regular multi-channel contact to ensure each Apprentice feels supported and guided on their journey
  • Constant awareness of the status and next steps of each Apprentice
  • Support employers to build/progress summative portfolio

Ensure Apprentices are efficiently signposted to the Firebrand resources they need 

  • Assist Apprentices in accessing the courses and other resources they need
  • Regular communication (captured monthly) with in-work Mentor and Apprentice

Organise infill training to support the courses attended by each Apprentice

  • Schedule training with SME or Instructor for IT skills to support full coverage of the knowledge modules or professional certification

Ensure that each Apprentice has a record that is accurate and funding compliant

  • Maintain Apprentice contact in line with Firebrand’s operating model
  • Keep all IT systems (eg. OneFile) accurate and up to date to ensure funding compliance 

Meet KPIs, including; success and timely success measures

  • Ensure that all Apprentices progress in line with the standard Apprentice journey
  • Meet all other performance management KPIs
  • Support the timely progression of all Apprentices onto and through the gateway for EPA
  • Maintain own CPD

Key Performance Indicators

  • 100% of programme allocated learners are making progress and On Programme Payments (OPP’s) are secure each month 
  • Reflective Journal populated and signed off by employer
  • Achieve 95%+ satisfaction levels for learners and employers monthly and annually
  • 85% of apprentices achieve their full qualifications within their planned timeframe. Ensure timely progress onto EPA in line with the programme length of stay and the standard planned end date
  • 90% of all quality monitoring observations recorded at grade 2 or better.
  • 100% Progress Reviews submitted by expected date (28th of each month so as to allow for end-of-month audit)
  • CPD log updated and submitted by 5th of each calendar month
  • Submit via recorded post or physical handover, all invigilation reports for EPAO’s and AO’s

Skills and Knowledge

  • Process compliance
  • Familiarisation with the Awarding Organisation (AO) standards
  • Familiarisation with the Ofsted CIF 2015 and EIF 2019
  • Ability to understand, interpret and comply with company policies, process and employment law
  • Experience in the IT and/or Telecommunications sector (e.g. Infrastructure, Networks, Software developing and testing)
  • Ability and willingness to travel

Competencies

  1. Self-Management
  2. Effective Communication
  3. Self Confidence
  4. Builds Relationships
  5. Technical Expertise & Professionalism
  6. Drive for Excellence
  7. Customer Service
  8. Flexibility & Adaptability
  9. Organisational Awareness
  10. Initiative & Taking Ownership
  11. Impact & Influence

Click apply now or email careers@firebrandtraining.com

Firebrand Learning Mentor