From 10 days
Classroom
29/04/2025 (Tuesday)
Overview
The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.
The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:
- Master data
- Organisational management
- Product management
- Transactional processing
- Sales
- Marketing
- Customer service
- Middleware setup and maintenance
- Billing
- Pricing
- Interaction channels
- CRM reporting
And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.
Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG
Benefits
Curriculum
Overview Of the SAP CRM Solution
- Fundamentals and Architecture
- CRM Modules
- Implementing & Operating SAP CRM
- CRM Customising Fundamentals
- CRM Basic Data
- CRM Business Transactions
- Process Controls and Determination
- Billing
CRM Middleware
- CRM Admin Console
- Messaging Bdoc
- Data loading
- Data flow
- XIF and External Systems
- BW Adaptor
- Groupware Adaptor
- Field Applications
CRM User Interface
- SAP UI Overview and Concepts
- Customising Business roles, Navigation bars and Transaction launchers
- Architecture
- UI Config
- Application Enhancement Tool including Easy enhancement Workbench
- Component Enhancement concepts
- Configuration of Skin
Exam Track
You'll sit the following exam:
- SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)
What's Included
Included:
- SAP® course material
- Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"
Prerequisites
The following are beneficial, though not necessary:
- Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
- Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
- Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
- Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
- Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
- Familiarisation with the concept of customer relationship types, such as business partners
Date Enquiry
Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.
The contact information you provide, allows us to respond to your query and to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Notice.