Microsoft - Dynamics CRM 2015

Be amongst the first to master the exciting new features in Microsoft Dynamics CRM 2015 on this accelerated eight day course.

You’ll be introduced to Dynamics CRM 2015 and learn how to implement enhanced business rules, tailored pricelists and better security. Plus, take advantage of CRM 2015's brand new search functionality.

On this Microsoft Dynamics CRM 2015 course you’ll focus on Microsoft CRM server, E-mail Router and Dynamics CRM for Office Outlook. You’ll also gain an understanding of the following Dynamics CRM 2015 topics:

• Report extensions
• High Availability options
• Multi server deployment
• Lead management

Upgrading?

As well as learning the techniques needed to deploy, install and administer Microsoft Dynamics CRM 2015, you’ll also learn how to upgrade from previous Dynamics versions to CRM 2015.

Module 1

• System requirements and required technologies
• Installing Dynamics CRM Server 2015
• Dynamics CRM Report Extensions
• Manage Microsoft Dynamics CRM with Deployment Manager
• Upgrading to Dynamics CRM 2015
• Internet Facing Deployment
• High Availability Options

Module 2

• Administering Microsoft Dynamics CRM Online
• Setting up Dynamics CRM Online
• Managing Microsoft Dynamics CRM Instances
• Microsoft Dynamics CRM for Microsoft Office Outlook
• Email Management
• Maintenance and Troubleshooting

Module 3

• Multi-Server Deployment
• Advanced Office 365 Management of Dynamics CRM

Module 4

• Application Overview
• What’s New in CRM 2015
• Working with Dynamics CRM Applications
• Working with Dynamics CRM Records
• Working with Dynamics CRM Data
• Processes

Module 5

• Customer Service Scenarios
• Case Management
• Knowledge Base
• Queue Management
• Entitlements
• Service Scheduling Scenarios

Module 6

• Introduction to Sales Management
• Lead Management
• Working with Opportunity Records
• Working with the Product Catalog
• Sales Order Processing
• Sales and Marketing

Module 7

• Goal Management
• Analysis and Reporting

Module 8

• Introduction to Customizing Microsoft Dynamics CRM 2015
• Building Security Model
• Customising Entities
• Customising Fields
• Managing Relationships
• Customising forms
• Business Rules
• Customising Views
• Charts and Dashboards
• Field Security, Access teams and auditing
• Business Process Flows

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

• MB2-708 Microsoft Dynamics CRM Installation
• MB2-704 Microsoft Dynamics CRM Application
• MB2-707 Microsoft Dynamics CRM Customization and Configuration

Firebrand recommend you have:

• A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
• Experience in:
• Microsoft Windows Server
• Active Directory
• Internet Information Services (IIS)
• Microsoft Exchange
• Microsoft SQL Server
• Microsoft Outlook
• Office 365
• Powershell
• A basic understanding of Microsoft SQL Server and relational database functionality.
• Some experience using Windows applications.
• Knowledge of basic customer service concepts and practices.
• Basic knowledge of Microsoft Dynamics CRM record types is preferred.
• Awareness of basic sales and marketing roles in a business.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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