HDI - Desktop Support Manager

On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.

In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:

• Tactics for screening, hiring, training, and leading high-performance teams
• How to create and deliver on service level agreements and operating level agreements
• The metrics and key performance indicators essential to desktop support performance reporting

At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.

• Unit 1: Desktop Support
• Unit 2: Strategy
• Unit 3: IT Financial Management
• Unit 4: Technology and Service Support
• Unit 5: Service Level Management
• Unit 6: Metrics and Quality Assurance
• Unit 7: Desktop Support Processes
• Unit 8: Leadership
• Unit 9: Workforce Management
• Unit 10: Training and Retention
• Unit 11: Promoting Desktop Support

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

HDI Desktop Support Manager exam

• Duration: 75 minutes
• Format: Multiple-choice
• Passing score: 80%
• Domains:
1. Leadership (15%)
2. Policy and Strategy (25%)
3. People Management (15%)
4. Resources (15%)
5. Process and Procedures (20%)
6. Performance Results (10%)

There are no formal prerequisites for this accelerated course.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

1. Two options of training. Choose between residential classroom-based, or online courses
2. You'll be certified fast. With us, you’ll be trained in record time
3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

• For residential training only. Doesn't apply for online courses
  ** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test