Cisco CCNP Voice

This course demonstrates that you have advanced knowledge and skills to integrate into underlying network architectures. You'll learn how to implement, operate, configure, and troubleshoot a converged IP network. You'll also sit all of the exams required to gain the CCNP Voice certification. The course focuses on Unified Communications Manager version 8.0 and will cover aspects of convergence using routers and switches.

Once you've completed the course, you'll be able to create a collaboration solution that is transparent, scalable, and manageable. You'll also be able to:

• Understand the concept of gateways and gatekeepers
• Implement IP phones using Communications Manager Express
• Configure Unified Communications Manager
• Implement single and multisite deployment
• Troubleshoot Unified Communications manager
• Implement voice-mail using Cisco Unity
• Understand Unified Presence
• Understand utilities on Cisco routers and Cisco Catalyst switches

CCNP Voice was originally called the CCVP (Cisco Certified Voice Professional) certification.

With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

During this official Cisco CCNP Voice training course, you'll learn the following material:

Describe a dial plan

• Numbering plan
• Digit manipulation
• Path selection
• Calling privileges

Describe the basic operation and components involved in a VoIP call

• VoIP call flows
• RTP, RTCP, cRTP, and sRTP
• H.323
• MGCP
• Skinny Call Control Protocol
• SIP
• Identifying the appropriate gateway signaling protocol for a given scenario
• Choosing the appropriate codec for a given scenario
• Describe and Configure VLANs

Implementing Cisco Unified Communications Manager Express to support endpoints using CLI

• The appropriate software components needed to support endpoints
• Configuring DHCP, NTP and TFTP
• The different types of ephones and ephone-dns
• Configuring Cisco Unified Communications Manager Express endpoints

Describe the components of a gateway

• The function of gateways
• DSP functionality
• The different types of voice ports and their usage
• Dial peers and the gateway call routing process
• Codecs and codec complexity

Implementing a gateway

• Configuring analog voice ports
• Configuring digital voice ports
• Configuring dial-peers
• Configuring digit manipulation
• Configuring calling privileges
• Verifying dial-plan implementation
• Implementing fax support on a gateway

Implementing Cisco Unified Border Element

• The Cisco Unified Border Element features and functionality
• Configuring Cisco Unified Border Element to provide address hiding
• Configuring Cisco Unified Border Element to provide protocol and media interworking
• Configuring Cisco Unified Border Element to provide call admission control
• Verifying Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

• Causes of voice and video quality issues
• Resolving voice and video quality issues
• QoS requirements for voice and video traffic

Describe and configure the DiffServ QoS model

• The DiffServ QoS model
• Marking based on CoS, DSCP, and IP Precedence
• Configuring layer 2 to layer 3 QoS mapping
• Trust boundaries
• Trust boundary on Cisco switches
• The operations of the QoS classifications and marking mechanisms
• Low Latency Queuing
• The operations of the QoS WAN Link Efficiency mechanisms
• Enable QoS mechanisms on switches using AutoQoS
• Configuring Low Latency Queuing

Performing an initial set up of a Cisco Unified Communications Manager cluster

• Cisco Unified Communications Manager cluster architecture
• Cisco Unified Communications Manager redundancy designs
• The requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
• Determining the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

• Configuring a Cisco Unified Communications Manager group
• Configuring Cisco Unified Communications Manager profiles and device pools
• Configuring Cisco Unified Communications Manager templates
• Managing phones and users using Cisco Unified Communications Manager Bulk Administration Tool
• The tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

• Cisco Unified Communications Manager digit analysis
• Implementing gateways
• Configuring route patterns
• Configuring route lists and route groups
• Implementing toll-fraud prevention
• Configuring digit manipulation
• The functions and usage of calling search spaces and partitions
• Implementing calling privileges

Describe and configure Cisco Unified Communications Manager media resources

• Media resources
• Configuring MeetMe conferencing and software conferencing resources
• Configuring Music on Hold
• Configuring Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

• Configuring IP phone services
• Configuring Cisco Unified Communications Manager native presence features
• Configuring Cisco Unified Mobility

Describe and implement centralized call processing redundancy

• Describe device fail over
• Configuring call survivability
• Configuring Cisco Unified Survivable Remote Site Telephony operation
• Configuring Cisco Unified Communications Manager Express to provide redundancy
• Configuring MGCP Fallback operation
• Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

• The issues with multi-site dial plans
• The differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
• Implementing trunks
• Globalised call routing
• Implementing a numbering plan for multi-site topologies
• Configuring tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

• Configuring Service Advertisement Framework Forwarder
• Configuring Service Advertisement Framework Client Control
• Configuring Service Advertisement Framework Call Control Discovery

Implementing bandwidth management and Call Admission Control

• Configuring regions
• Implementing transcoders and MTPs
• Configuring locations
• Implementing RSVP agents
• Implementing SIP precondition
• Functionality of a gatekeeper
• Implementing gatekeeper-based Call Admission Control
• Configuring Automated Alternate Routing
• Configuring multi-site Music on Hold

Implementing mobility features

• Configuring Cisco Unified Communications Manager Device Mobility
• Configuring Cisco Extension Mobility

Applying the Cisco recommended methodology used to determine general Unified communications system problems and issues

• The steps that can be used to identify a problem with a given unified communication system
• Identifying tools available for troubleshooting
• Identifying tools available for monitoring

Identifying available tools to operate and troubleshoot a Unified Communications System

• Troubleshooting and monitoring tools
• Appropriate tools to use for troubleshooting and monitoring system
• Correlate events based on traces, logs, debugs and output of monitoring tools
• Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

• Issues with endpoint registration
• Issues with gateway registration

Troubleshoot call setup issues

• Intersite call setup issues
• Intrasite call setup issues
• Troubleshoot off-net call setup issues

Troubleshoot database issues

• Database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media Exchange

• Service Advertisement Framework Forwarder issues
• Service Advertisement Framework Client Control issues
• Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

• Cisco Extension Mobility issues
• Cisco Unified Communications Manager Device Mobility issues
• Cisco Unified Mobility issues

Troubleshoot media resources

• Music on Hold
• Conference bridges
• Transcoders
• MTP

Troubleshoot voice quality issues

• Echo
• Dropped calls
• Audio quality issues

Configure Cisco Unity Connection

• Choosing the appropriate desktop messaging interface for client machines
• Integrating Cisco Unity Connection and Cisco Unified Communications Manager
• Configuring Cisco Unity Connection system settings
• Call management options
• Configuring call routing options
• Configuring audiotext applications
• Configuring Cisco Unity Connection partitions and search spaces
• Configuring account policies, subscriber classes of service, and subscriber templates
• Importing user accounts into Cisco Unity Connection
• Troubleshooting Cisco Unity Connection

Configuring Cisco Unity Express using the GUI

• Choosing the appropriate desktop messaging interface for endpoints
• Integrating Cisco Unity Express and Cisco Unified Communications Manager Express
• Configuring Cisco Unity Express system settings
• Configuring call routing options
• Configuring auto-attendant
• Configuring account policies, subscriber classes of service, and subscriber templates
• Importing user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
• Troubleshooting Cisco Unity Express

Configuring VPIM to network Cisco Unity Connection and Cisco Unity Express

• Describe VPIM
• Configuring VPIM on Cisco Unity Connection
• Configuring VPIM on Cisco Unity Express

Implementing Cisco Unified Presence Solution

• The function and operation of Cisco Unified Presence
• Cisco Unified Presence solution components
• The Cisco Unified Presence solution communication flows
• Configuring Cisco Unified Communications Manager for integration with Cisco Unified Presence
• Integrating Cisco Unified Presence with Cisco Unified Communications Manager
• Integrating Cisco Unified Presence with Cisco Unified Communications applications
• Troubleshooting Cisco Unified Presence

You will be prepared for, and sit, the following exams on site:

• 642-437 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0)
• 642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
• 642-457 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
• 642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
• 642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

Included:

• Implementing Cisco Voice Communications and QoS Student Kit
• Implementing Cisco Unified Communications Manager, Part 1
• Implementing Cisco Unified Communications Manager, Part 2 Student Kit
• Integrating Cisco Unified Communications Applications Student Kit
• Troubleshooting Cisco Unified Communications Student Kit

In order to obtain this course, you must first have passed the CCNA Voice Certification or any CCIE certification.