ITIL® 4 Specialist: Create, Deliver and Support

On this accelerated ITIL 4® Specialist: Create, Deliver and Support certification course, IT professionals will gain in-depth knowledge of how to design, deliver, and support IT services effectively within their organizations. This course focuses on the practical application of service management concepts to ensure high-quality service delivery and continuous improvement.

ITIL 4® Specialist: Create, Deliver and Support is an extension module within the new ITIL 4® framework and aims to support professionals in their career progression or ITIL journey. It is not specific to a certification path like ITIL 4® Managing Professional or ITIL 4® Strategic Leader status.

In just 3 days, you'll learn how to deliver value by creating, delivering, and supporting services that meet business needs and customer expectations.

You’ll also learn to:

• Define the roles, responsibilities, knowledge, and skills needed to create, deliver, and support IT services effectively.
• Ensure the alignment of service offerings with business goals and customer requirements.
• Implement effective service management processes to enhance service performance and quality.
• Apply key metrics and success factors to assess and improve service delivery.
• Use the ITIL Maturity Model to measure and improve the capability of your service management processes.

Why choose Firebrand?

• Accelerated certification process – Get certified in just 3 days.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.
• At the end of this intensive course, you will sit for the PeopleCert ITIL 4® Specialist: Create, Deliver and Support certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and access courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

Audience

This course is ideal for:

• IT Service Managers
• Service Delivery Managers
• Service Designers
• IT Operations Managers
• Solution Architects
• Project Managers
• IT Professionals involved in service creation and support
• Business Stakeholders involved in service delivery and improvement

• Module 1: Introduction to Create, Deliver and Support
• Module 2: Key Concepts of Service Creation
• Module 3: Designing and Transitioning Services
• Module 4: Service Delivery and Support
• Module 5: Continual Improvement in Service Delivery
• Module 6: Service Management Automation and Tooling
• Module 7: Metrics, Reporting, and Performance Measurement
• Module 8: Integrating Create, Deliver and Support with Other ITIL Practices
• Module 9: Risk Management in Service Delivery
• Module 10: Case Studies and Practical Applications

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL 4® Specialist: Create, Deliver and Support Exam

Duration: 90 minutes
Format: Multiple choice; Closed book
Number of questions: 40 questions
Passing score: 28 out of 40 marks required to pass (70%)

Before attending this accelerated course, you must have successfully completed the ITIL®4 Foundation certification.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test