ITIL® 4 Specialist: Business Relationship Management

This accelerated ITIL® 4 Specialist: Business Relationship Management certification is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.

ITIL® 4 Specialist: Business Relationship Management explores how service relationships can build competitive advantage This is an extension module of the new ITIL suite. It benefits individuals towards their career or ITIL® 4 journey and not specific to a certification path (such as the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader status).

In just 2 days, you’ll learn how establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders has never been more important.

You’ll also learn how to:

• Define Business Relationship Management roles, responsibilities, knowledge, and skills
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Apply Business Relationship Management metrics and practice success factors to improve performance
• Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.

Why choose Firebrand?

• Accelerated certification process – Get certified in just 2 days.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Specialist: Business Relationship Management certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of traditional training and access courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• Business Relationship Managers
• IT Service Managers
• Customer Success Managers
• Account Managers
• Service Delivery Managers
• Project and Program Managers
• IT Leaders and Strategists
• Business Stakeholders

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

• Module 1: Introduction to Business Relationship Management
• Module 2: Key Concepts and Principles of BRM
• Module 3: The BRM Role and Responsibilities
• Module 4: Building and Maintaining Effective Relationships
• Module 5: Managing Demand and Service Portfolio
• Module 6: Communication and Stakeholder Engagement
• Module 7: Business Value and Outcomes from BRM
• Module 8: Integrating BRM with Other ITIL Practices
• Module 9: Measuring and Reporting BRM Performance
• Module 10: Case Studies and Practical Applications

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Business Management Exam:

• Duration: 90 minutes
• Format: Multiple choice; Closed book
• Number of questions: 40 questions
• Passing score: 26 out of 40 marks required to pass (65%)

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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