Microsoft 365 Certified: Teams Support Engineer Associate (MS-740)

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

• Administrator
• Systems Administrator
• Support Engineer

• Section 1: Troubleshoot Microsoft Teams voice issues
• Module 1: Troubleshoot audio and video flow issues
• Module 2:Troubleshoot direct routing issues
• Section 2: Troubleshoot issues with Microsoft Teams meetings and live events
• Module 1: Troubleshoot live events issues
• Module 2: Configure and troubleshoot Teams services
• Module 3: Troubleshoot Teams client issues
• Module 4: Troubleshoot messaging issues
• Section 3: Troubleshoot federation issues
• Module 1: Troubleshoot issues interoperating with Skype for Business
• Section 4: Troubleshoot issues signing into Microsoft Teams
• Module 1: Troubleshoot account and network issues
• Module 2: Troubleshoot member sign-in issues
• Module 3: Troubleshoot guest access issues
• Section 5: Troubleshoot teams and channels
• Module 1: Troubleshoot issues with apps
• Module 2: Troubleshoot issues with public and private channels
• Section 6: Troubleshoot issues with files
• Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams

• Exam code: MS-740
• Languages: English
• Domains:
1. Troubleshoot Microsoft Teams voice issues (15-20%)
2. Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
3. Troubleshoot federation issues (10-15%)
4. Troubleshoot issues signing into Microsoft Teams (15-20%)
5. Troubleshoot teams and channels (10-15%)
6. Troubleshoot issues with files (15-20%)

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

• Azure fundamentals
• Telephony
• PowerShell
• Data storage technologies
• APIs
• App security
• Authentication and authorization
• Security and compliance information,
• Debugging, performance tuning, and monitoring

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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