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Classroom
22/01/2025 (Wednesday)
Overview
The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.
The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:
- Master data
- Organisational management
- Product management
- Transactional processing
- Sales
- Marketing
- Customer service
- Middleware setup and maintenance
- Billing
- Pricing
- Interaction channels
- CRM reporting
And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.
Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG
Benefits
Curriculum
Overview Of the SAP CRM Solution
- Fundamentals and Architecture
- CRM Modules
- Implementing & Operating SAP CRM
- CRM Customising Fundamentals
- CRM Basic Data
- CRM Business Transactions
- Process Controls and Determination
- Billing
CRM Middleware
- CRM Admin Console
- Messaging Bdoc
- Data loading
- Data flow
- XIF and External Systems
- BW Adaptor
- Groupware Adaptor
- Field Applications
CRM User Interface
- SAP UI Overview and Concepts
- Customising Business roles, Navigation bars and Transaction launchers
- Architecture
- UI Config
- Application Enhancement Tool including Easy enhancement Workbench
- Component Enhancement concepts
- Configuration of Skin
Exam Track
You'll sit the following exam:
- SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)
What's Included
Included:
- SAP® course material
- Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"
Prerequisites
The following are beneficial, though not necessary:
- Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
- Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
- Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
- Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
- Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
- Familiarisation with the concept of customer relationship types, such as business partners