Microsoft MS-220 Troubleshooting Microsoft Exchange

This course is no longer offered. See all available Microsoft certifications.

This accelerated Microsoft: MS-220: Troubleshooting Microsoft Exchange course, teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

In just 3 days, you’ll learn how to work with customers and other stakeholders to understand the details of any issues. You’ll also learn how to:

• Troubleshoot mail flow issues
• Troubleshoot compliance and retention issues
• Troubleshoot mail client issues
• Troubleshoot Exchange Online configuration issues
• Troubleshoot hybrid and migration issues

At the end of this course, you’ll sit the Microsoft exam, and achieve your Microsoft: MS-220: Troubleshooting Microsoft Exchange certification. You will also gain the certification Microsoft 365 Certified: Exchange Online Support Engineer Specialty.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• Current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues.
• Administrators that work with other related technologies to troubleshoot and resolve issues.

• Module 1 — Troubleshoot problems with mail flow
• Module 2 — Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
• Module 3 — Troubleshoot compliance and retention issues
• Module 4 — Troubleshoot encryption, auditing and journaling
• Module 5 — Troubleshoot dekstop Outlook clients.

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Microsoft: Microsoft: MS-220: Troubleshooting Microsoft Exchange exam

Duration: 150 mins

Format: Multiple Choice and Multi-Response Questions

Number of questions: 40-60 Questions

Passing score: 700 (on a scale of 1-1000)

Languages: English

Domains:

• Troubleshoot mail flow issues (20–25%)
• Troubleshoot compliance and retention issues (25–30%)
• Troubleshoot mail client issues (20–25%)
• Troubleshoot Exchange Online configuration issues (15–20%)
• Troubleshoot hybrid and migration issues (10–15%)

Before attending this accelerated course, you should have:

• Experience with PowerShell and the Exchange PowerShell module.
• Significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

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