Microsoft Certified: Dynamics 365 Field Service (MB-240)

On this accelerated Microsoft - Dynamics 365 for Field Service course, you'll learn how to manage and configure different applications and implement solutions that manage the field service growth.

At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.

In just 3 days, you'll become an expert in managing field service mobility, inventory and assets and will gain the skills to:

• Configure field service applications
• Manage work orders
• Schedule and dispatch work orders
• Manage the Dynamics 365 Field Service mobile app
• Manage inventory and purchasing
• Managed Connected Field Service and customer assets
• Implement Microsoft Power Platform
• Manage customer experiences

At the end of this course, you’ll sit Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant and achieve your Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology you’ll get access to official courseware, learn from certified instructors, and train in a distraction-free environment.

Course MB-240T00-A: Microsoft Dynamics 365 Field Service

• Module 1: Configure Microsoft Dynamics 365 Field Service
• Module 2: Configure bookable resources in Dynamics 365 Field Service
• Module 3: Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
• Module 4: Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
• Module 5: Incident types in Dynamics 365 Field Service
• Module 6: Inspections in Dynamics 365 Field Service
• Module 7: Manage scheduling options in Dynamics 365 for Field Service
• Module 8: Customize the schedule board in Dynamics 365 Field Service
• Module 9: Deploying Resource Scheduling Optimization
• Module 10: Get started with the Dynamics 365 Field Service Mobile application
• Module 11: Customize and configure the Dynamics 365 Field Service Mobile application
• Module 12: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Module 13: Customer assets in Dynamics 365 Field Service
• Module 14: Set up Field Service to create work orders from IoT data
• Module 15: Create custom apps for Dynamics 365 Field Service
• Module 16: Gather customer feedback with Dynamics 365 Customer Voice

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

• Exam code: MB-240
• Languages: English
• Domains:
1. Configure field service applications (20–25%)
2. Manage work orders (20–25%)
3. Schedule and dispatch work orders (20–25%)
4. Manage the Dynamics 365 Field Service mobile app (5–10%)
5. Manage inventory and purchasing (1–5%)
6. Managed Connected Field Service and customer assets (5–10%)
7. Implement Microsoft Power Platform (5–10%)
8. Manage customer experiences (5–10%)

The following official courseware, practice papers and exams are all included:

Microsoft Official Courseware:

• MB-240T00-A: Microsoft Dynamics 365 Field Service

Microsoft Practice Exam:

• Microsoft Official Practice Tests are coming soon

Microsoft Official Exams:

• Exam MB-240: Microsoft Dynamics 365 for Field Service

There are no official prerequisites for this course; however, it is recommended that you have:

• A basic understanding of Dynamics 365 features, functionality, and navigation.
• A minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test