Microsoft - Dynamics CRM 2016 Online Deployment

On this accelerated 3 day Microsoft Dynamics CRM 2016 Online Deployment course, you’ll learn to deploy, implement and manage Microsoft Dynamics CRM online.

You’ll start by learning to plan a deployment and import data, before moving onto account and subscription configuration, storage management and bespoke customisation. You’ll also learn how to integrate the setup with your existing architecture and technologies including Office 365, Microsoft Outlook, Skype for Business and OneDrive for Business.

Guided by your expert Microsoft certified instructor, you’ll use official Microsoft curriculum and practice tests. You’ll also use Firebrand’s unique Lecture | Lab | Review technique, immersing you in topics including:

• Implementing a Microsoft Dynamics CRM Online deployment
• Managing Microsoft Dynamics CRM Online
• Managing server-side synchronisation

These modules, and more, will prepare you to sit the MB2-710 Microsoft Dynamics CRM 2016 Online Deployment exam. You'll sit this at the Firebrand training centre during the course, covered by your Certification Guarantee.

Passing exam MB2-710 previously resulted in achieving the Microsoft Specialist: Dynamics CRM 2016 Online Deployment certification.

Microsoft retired the Specialist credential on 31 March, 2017. The exams remain available and where applicable will count towards the relevant existing MCSA, MCSE or MCSD certification.

This accelerated course is most suitable for system administrators, implementation consultants and technical support staff interested in deploying Microsoft Dynamics CRM online in their business.

Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)

• Access Microsoft Dynamics CRM Online
• Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons
• Plan a deployment
• Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on
• Import data
• Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes
• Customise Microsoft Dynamics CRM Online
• Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards

Configure Microsoft Dynamics CRM Online (10% - 15%)

• Configure subscriptions
• Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons
• Manage users
• Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles
• Synchronise user accounts
• Compare Dynamics CRM Online accounts with company accounts; describe user synchronisation; identify the steps to synchronise Active Directory with Office 365; describe Active Directory Federation Services

Manage Microsoft Dynamics CRM Online (10% - 15%)

• Administer Microsoft Dynamics CRM Online instances
• Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance
• Describe tenant considerations
• Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants
• Manage storage and administrative notifications
• Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications
• Describe the Microsoft Dynamics CRM Online update policy
• Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update

Manage related services (10% - 15%)

• Describe related services
• Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing
• Integrate Yammer and SharePoint Online
• Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process
• Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business
• Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online

Manage mobile device apps (10% - 15%)

• Install and use mobile device apps
• Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records
• Configure entities for mobile
• Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps

Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%)

• Deploy Dynamics CRM for Outlook
• Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organisations
• Configure offline capabilities
• Describe offline capabilities; identify fields that can be synchronised; describe limitations for synchronised fields; configure synchronised fields

Manage email (10% - 15%)

• Select an email processing option
• Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option
• Track and correlate email
• Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders
• Manage mailbox records and email
• Describe synchronisation methods for incoming and outgoing email; configure the default synchronisation method for users and queues; describe mailbox records; configure approval for email addresses

Manage server-side synchronisation (10% - 15%)

• Configure server-side synchronisation
• Describe server-side synchronisation; identify server-side synchronisation features and supported configurations; set the email processing method; configure mailbox records
• Set up a forwarding mailbox
• Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronisation alerts; view the Performance Dashboard

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

• MB2-710: Microsoft Dynamics CRM 2016 Online Deployment

Passing exam MB2-710 previously resulted in achieving the Microsoft Specialist: Dynamics CRM 2016 Online Deployment certification.

Microsoft retired the Specialist credential on 31 March, 2017. The exams remain available and where applicable will count towards the relevant existing MCSA, MCSE or MCSD certification.

To be suitable to attend this accelerated course, it is recommended you possess a working knowledge of:

• Dynamics CRM 2011 or later versions
• Office 365 Administration
• Microsoft Office Outlook
• Customising Dynamics CRM or have previously attended a Customisation course

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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