8.2 Perform Quality Assurance

"The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used."

The definition shown above in italics is taken from the Glossary of the Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Fifth Edition, Project Management Institute Inc., 2013

Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Fifth Edition, Project Management Institute Inc., 2013 Figure 5-16 Page 136

Quality Assurance <- -> Quality Control

Quality Assurance

• All the planned and systematic activities in a quality system to provide the confidence that the project will satisfy its quality standards.
• Quality Audits take place in the Executing processes
• Facilitate the improvement of quality processes

Quality Control

• Monitors specific project results to determine if they comply with their quality standards.
• Involves various methods of inspection,
• Takes place in Monitoring and Controlling Processes

Quality Audit

An independent evaluation, inspection, or review of a project's Quality Assurance.

• Improves quality performance of a project
• Can be conducted at scheduled or random intervals

Example:

Quality audits at a pharmaceutical company

The auditor reviews:

• Quality management plan;
• Cost of quality;
• Quality process designs;

Ensures that the processes are:

• Up to date;
• Being used correctly;
• Still valid.

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