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10.2 Manage Communications

"The process of creating, collecting, distributing, storing, retrieving and the ultimate disposition of project information in accordance with the Communications Management Plan"

The definition shown above in italics is taken from the Glossary of the Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Fifth Edition, Project Management Institute Inc., 2013

Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Fifth Edition, Project Management Institute Inc.,

Effective Project Communications

Some useful hints:

  1. Clarify ideas before communicating
  2. Examine the true purpose of communication and is it necessary
  3. Consider the entire environment and medium
  4. When it may help, obtain advice in planning reports
  5. Be aware of the over and undertones
  6. Convey useful information – to the recipients
  7. Communicate with the future as well as the present in mind
  8. Follow up - Support words with deeds
  9. Be a good listener.

Distribute Information

Getting the right information to the right people at the right time.

  • Right Information: relevant, target audience, focused
  • Right People: stakeholders like: business managers, sponsor, customer(s), your team.
  • Right Time: timely & consistent

Outputs may include:

  • Stakeholder notifications
  • Project reports
  • Project presentations
  • Project records
  • Feedback from stakeholders
  • Lessons learned documentation

Organizational Process Assets Updated

Notifications to stakeholders

  • New issues; resolved issues; approved changes; risk profile; project progress performance

Project Reports

  • Project status; lessons learned; issue logs; project or phase closure

Project Records

  • Correspondence; emails; minutes of held meetings; contracts

Stakeholders Feedback

Lessons Learned

  • Causes of issues; corrective actions – reasons why; changes required

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