ITIL 4 Practitioner: Service Level Management certification | 2-day course

Overview

This accelerated ITIL 4 Practitioner: Service Level Management certification is for IT professionals who want to prove and validate their skills in this specific practice area. Upon completion of this course, you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Service Level Management practice in their everyday work. 

As part of this course you will learn the key concepts of the practice. The processes of the practice. The roles and competences of the practice. How information and technology support and enable the practice. The role of partners and suppliers in the practice. How the ITIL® capability model can be used to develop the practice. The recommendations for the practice success.

In just 2 days, you’ll also learn how to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
Monitor and evaluate the actual service quality and continual improvement of the services and agreements
Translate stakeholder expectations and needs into metrics, then organise and manage the resources appropriately
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA) Measure, assess and develop the Service Level Management practice capability in their organisation by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Practitioner: Service Level Management certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

Process owners, managers, and coordinators
Practice owners, managers, coordinators, and staff
Enterprise architects
IT service Managers
IT product Managers
IT practice leaders
IT operations leaders
IT procurement staff
IT support staff
IT field engineers
Any of these roles applied in ESM (non-IT) contexts Digital, IT, and Application design and development teams Service integration managers and teams

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Benefits

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

Gratis Test

Curriculum

Module 1: Key concepts: Explains the purpose and the key concepts of the Service Level Management Practice skill-icon
Module 2: Practice success factors: Introduces the practice success factors (PSF) and key metrics of the practice skill-icon
Module 3: Practice processes: Explores Service Level Management processes including key activities and how to integrate the practice in the organisation's value stream skill-icon
Module 4: Roles and competencies: Focuses on the key roles of the Service Level Management practice and how to position the practice in the organisation skill-icon
Module 5: Information and Technology: Explores how Information and Technology can support and enable the Service Level Management practice to deliver improvements skill-icon
Module 6: Partners and suppliers: Focuses on the role of partners and suppliers in the Service Level Management practice skill-icon
Module 7: ITIL capability model: Explores how the capability criteria support the practices' capability development skill-icon
Module 8: Practice success: Focuses on the recommendations for the Service Level Management practice success and how they are supported by the ITIL guiding principles

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL 4 Practitioner: Service Level Management exam

Duration: 30 minutes
Format: Multiple choice; Closed book
Number of questions: 20 questions
Passing score: 13 out of 20 marks required to pass (65%)
Domains:

The key concepts of the practice 25%
The processes of the practice 25%
The roles and competences of the practice 10%
How information and technology support and enable the practice 15%
The role of partners and suppliers in the practice 10%
How the ITIL capability model can be used to develop the practice 10%
The recommendations for the practice success 5%

What's Included

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

Transport til/fra specifikke afhentningssteder
Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
Omfattende kursusmaterialer og labmanualer
Et helt igennem instruktørstyret program
24 timers adgang til både undervisningslokale og instruktøren
Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
Certificeringsgaranti

Prerequisites

Before attending this accelerated course, you should have:

ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

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Kundereferencer

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"I had a great time. The instructor is very knowledgeable and his training is on point. Two exams in 2 days is a lot. But he makes it doable."
Juan van Gom, Ministry of Defense Netherlands. (19/1/2024 (Fredag) til 21/1/2024 (Søndag))

"Excellent teaching structure, giving me confidence and understanding of the course."
Stacie Williams, JMW. (18/12/2023 (Mandag) til 20/12/2023 (Onsdag))

"The experience was great, the facilities and quality of training meant everything was optimum for learning. I would recommend!"
IF, Fab Works. (18/12/2023 (Mandag) til 20/12/2023 (Onsdag))

"A fantastic instructor and I acheived a pass on foundation and practitioner having done no pre-reading or revision, just on his guidance alone. The lessons covered the whole syllabus in a 3 day period at a level which was easy to digest and understand. Instructor was throughly professional throughout and I look forward to learning from him in the future. A*"
JM, British Army. (4/10/2023 (Onsdag) til 6/10/2023 (Fredag))

"The Prince2 training with Fierbrand Training is one of the best on the market. During my foundation and practitioner course I had collegues from the EU as well. The training is intense, but Firebrand Trainging has exceptional trainers. Practically is no hidden corner of the book, or a complex Prince2 problem, which our instructor can't explain on a layman language. Thank you very much Firebrand! "
Anonymous, Institute of Export and International Trade UK. (4/10/2023 (Onsdag) til 6/10/2023 (Fredag))

Kursusdatoer

Starter	Slutter	Tilgængelighed	Sted
19/2/2024 (Mandag)	20/2/2024 (Tirsdag)	Afsluttet - Giv feedback	-
24/6/2024 (Mandag)	25/6/2024 (Tirsdag)	Venteliste	Landsdækkende
5/8/2024 (Mandag)	6/8/2024 (Tirsdag)	Begrænsede pladser	Landsdækkende
16/9/2024 (Mandag)	17/9/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende
28/10/2024 (Mandag)	29/10/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende
9/12/2024 (Mandag)	10/12/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende

AXELOS - ITIL 4 Practitioner: Service Level Management