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89 88 66 05
ITIL® - ITIL® 4 Specialist: Business Relationship Management
Overview
On this accelerated ITIL 4 Specialist: Business Relationship Management certification is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.
ITIL 4 Specialist: Business Relationship Management explores how service relationships can build competitive advantage This is an extension module of the new ITIL suite. It is to benefit individuals towards their career or ITIL journey and not specific to a certification path (such as the ITIL4 managing professional or ITIL 4 Strategic Leader status).
In just 2 days, you’ll learn how establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders has never been more important. You’ll also learn how to:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Apply Business Relationship Management metrics and practice success factors to improve performance
- Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
At the end of this course, you’ll sit the ITIL 4 Specialist: Business Relationship Management exam and achieve your ITIL 4 Specialist: Business Relationship Management certification.
Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Audience
This course is ideal for:
- IT/ITSM professionals
- Business systems analysts
- Data analysts
- ITSM consultants
Curriculum
- Module 1: Understand the key concepts of Business Relationship Management
- Module 2: Understand the BRM value streams and processes
- Module 3: Know how to apply the BRM models and techniques
- Module 4: Understand BRM roles, skills, and organizational solutions
- Module 5: Understand how information and technology supports and enables BRM
- Module 6: Understand the role of partners and suppliers in BRM
- Module 7: Know how to develop the BRM capability in an organization
Exam Track
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
ITIL 4 Specialist: Business Relationship Management exam
- Duration: 90 minutes
- Format: Multiple choice; Closed book
- Number of questions: 40 questions
- Passing score: 26 out of 40 marks required to pass (65%)
What's Included
Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.
- Transport til/fra specifikke afhentningssteder
- Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
- Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
- Omfattende kursusmaterialer og labmanualer
- Et helt igennem instruktørstyret program
- 24 timers adgang til både undervisningslokale og instruktøren
- Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
- Certificeringsgaranti
Prerequisites
Before attending this accelerated course, you should have:
- Completed the ITIL4 Foundation before being able to sit this qualification
Er du klar til dit Firebrand Kursus?
Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.
Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.
Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 89 88 66 05 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.
Kundereferencer
Her er Firebrand Training review afsnit. Siden 2001 har vi trænet præcist 134.561 studerende og professionelle og bedt dem alle om at gennemgå vores Accelerated Learning. Lige nu har 96,41% sagt, at Firebrand har overgået deres forventninger.
Læs anmeldelser fra de seneste accelererede kurser nedenfor, eller besøg Firebrand Stories for skriftlige og videointerviews med vores alumner.
"Good course materials and explanations by the instructor happy to answer all questions and discuss."
Liz Hutchinson. (18/12/2023 (Mandag) til 19/12/2023 (Tirsdag))
"Our instructor was extremely knowledgeable on all things ITIL and service management, and clearly very passionate about his work. It was a long syllabus to get into 2 days so at times the pace was quite fast but he was very good at explaining things. A very positive trainer who held the class very well."
Josh Hayes, Cadent. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Our instructor was passionate, gave real life examples, and tips on making the course material relatable and applicable. The breakdown of difficult or complex concepts was appreciated, making the material digestable and understandable across all levels of IT expertise."
Zeshaan Hussain, Cadent Gas Limited. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Good instructor-led training with plentiful real-life examples and linkages back to our ongoing real-time IT environment."
Anonymous. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Thank you for getting me through."
Evelyne Spanner, ERBD. (11/9/2023 (Mandag) til 12/9/2023 (Tirsdag))
Kursusdatoer
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Starter |
Slutter |
Tilgængelighed |
Sted |
Tilmelding |
|---|---|---|---|---|
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19/2/2024 (Mandag) |
20/2/2024 (Tirsdag) |
Afsluttet - Giv feedback |
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24/6/2024 (Mandag) |
25/6/2024 (Tirsdag) |
Venteliste |
Landsdækkende |
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5/8/2024 (Mandag) |
6/8/2024 (Tirsdag) |
Begrænsede pladser |
Landsdækkende |
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16/9/2024 (Mandag) |
17/9/2024 (Tirsdag) |
Tilgængelige pladser |
Landsdækkende |
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28/10/2024 (Mandag) |
29/10/2024 (Tirsdag) |
Tilgængelige pladser |
Landsdækkende |
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9/12/2024 (Mandag) |
10/12/2024 (Tirsdag) |
Tilgængelige pladser |
Landsdækkende |
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