"come, learn and pass quickly - this is the best place for it"
Ivo Nachev, Siemens Enterprise Communications - ITIL® Service Lifecycle (Stream 2) (6 dage), 12/3/2011 til 17/3/2011
Se Hvordan Vi Hjælper Dig Med at Få Nye Færdigheder Hurtigt
Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.
On this accelerated 4-day ITIL Foundation and Practitioner course, you'll learn about key areas, concepts and terminology used in the ITIL service life-cycle and how to implement them to your business.
You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.
On this course, you'll learn the fundamentals in increasing customer satisfaction, improve service availability and turnaround times. You'll adopt these concepts, focusing on Continual Service Improvement (CSI) and how to adapt it to your business.
Our ITIL certified consultants will also take you through how to:
During the course you'll sit both the ITIL Foundation and Practitioner exams. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.
ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.
Interesseret? Se vores priser her eller ring 78 79 16 53
Interesseret? Se vores priser her eller ring 78 79 16 53
1. Incident Management
2. Problem Management
3. Service Asset and Configuration Management
4. Change Management
5. Release and Deployment Management
6. Service Level Management
7. Financial Management for IT Services
8. Availability Management
9. Capacity Management
10. IT Service Continuity Management
11. Service Management as a practice
12. Service Desk
13. The Service Lifecycle
14. Generic concepts and definitions
15. Key Principles and Models
16. Processes
17. Functions
18. Roles
19. Technology and Architecture
1. Introduction
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
Interesseret? Se vores priser her eller ring 78 79 16 53
You'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
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Included:
Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.
Interesseret? Se vores priser her eller ring 78 79 16 53
There are no formal entry requirements for the course or examination, but you should have a basic knowledge of IT.
The course will be suitable for you if:
The Foundation certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.
Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.
Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.
Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.
Interesseret? Se vores priser her eller ring 78 79 16 53
Hvornår vil du tage dit accelererede kursus?
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Vi har uddannet over 70.652 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,75% sagt, at Firebrand oversteg deres forventninger:
"Quick learning in an environment separated from distractions. "
Anonym - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 dage) (18/11/2013 til 19/11/2013)
"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)
"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)
"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)
"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)
"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)
"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® Foundation - ITIL Kursus (2 dage)
"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)
"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)
"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)
"Factbased and proffessional."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)
"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)
"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Course was very intense"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Excellent. Im coming back for sure."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Professional, intense"
Kenneth Andersen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)
"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"Focused
Condensed
Embracing"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"Fasten your seat belt"
Per Laursen. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)
"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)
"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 12/7/2015)
"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)
"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)
"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)
"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)
"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)
"Great teacher"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)
"Great instructor, explains very well and eazy to understand."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)
"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)
"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)
"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot!
"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)
"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)
"EFFICIENT"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)
"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)
"Intense, fun!"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (9/3/2015 til 10/3/2015)
"Great environment, great Teacher, fantastic communication, food (veg) was super."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (9/3/2015 til 10/3/2015)
"Super"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)
"Good facilities. Great instructor"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)
"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation - ITIL Kursus (2 dage) (30/10/2014 til 31/10/2014)