ITIL® - 4 Specialist Create, Deliver and Support

Varighed

Varighed:

Kun 3 dage

Metode

Metode:

Klasseværelse / Online / Hybrid

Næste dato

Næste dato:

8/11/2021 (Mandag)

Overview

On this accelerated ITIL 4 Specialist Create, Deliver and Support course, you’ll discover how to integrate different value streams to create, deliver and support products.

In just 2 days, you’ll learn about service performance and quality to create innovative and reliable services as improvement methods to your business. You’ll also build knowledge across:

  • Value streams and their relationship with ITIL
  • The concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • The concepts and challenges of buy versus build considerations, sourcing options, and service integration management (SIAM)

If you’re responsible for digital products and services as an ITSM practitioner, this course is ideal for you.

You’ll get access to official courseware and learn from certified instructors, as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you’ll sit the official exam and achieve your ITIL 4 Specialist Create, Deliver and Support certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get your ITIL 4 Specialist Create, Deliver and Support certification in 2 days and be one step closer to achieving the ITIL 4 Managing Professional.


The ITIL 4 Managing Professional explained


The ITIL 4 Specialist Create, Deliver and Support is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to help you achieve efficient IT-enabled services, teams and workflows in your business.

Certify in all 4 modules in order to become an :

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Her er 4 gode grunde til at du skal tage hos Firebrand:

  1. Du bliver uddannet og certificeret hurtigere. Du lærer mere på vores 6 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70,000 deltagere for mere end en million spildte timer siden 2001.

Benefits

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Curriculum

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Specialist Create, Deliver and Support
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of Questions: 40
    • Passing score: 70%

What's Included

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Certificeringsgaranti

Prerequisites

To achieve your ITIL 4 Specialist Create, Deliver and Support certification, you must possess the ITIL 4 Foundation certification.

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

Kundereferencer

Vi har uddannet over 107.171 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,66% sagt, at Firebrand oversteg deres forventninger:

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20/7/2021 (Tirsdag) til 21/7/2021 (Onsdag))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Torsdag) til 5/3/2021 (Fredag))

Kursusdatoer

Starter

Slutter

Tilgængelighed

Sted

Tilmelding

24/5/2021 (Mandag)

26/5/2021 (Onsdag)

Afsluttet - Giv feedback

-

 

27/9/2021 (Mandag)

29/9/2021 (Onsdag)

Venteliste

Landsdækkende

 

8/11/2021 (Mandag)

10/11/2021 (Onsdag)

Begrænsede pladser

Landsdækkende

 

20/12/2021 (Mandag)

22/12/2021 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

31/1/2022 (Mandag)

2/2/2022 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

14/3/2022 (Mandag)

16/3/2022 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

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