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ISO - 20000 Lead Auditor - IT Service Management

Varighed

Varighed:

Kun 3 dage

Metode

Metode:

Klasseværelse / Online / Hybrid

Næste dato

Næste dato:

28/9/2020 (Mandag)

Overview

Accelerated ISO training, ISO course and ISO certification

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

  • How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
  • How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
  • The necessary expertise to manage an SMS audit team
  • Operation of a service management system that conforms to ISO 20000
  • The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Auditor
  • Certified ISO/IEC 20000 Auditor
  • Certified ISO/IEC 20000 Lead Auditor

Her er 4 gode grunde til at du skal tage ISO 20000 hos Firebrand:

  1. Du bliver ISO 20000 uddannet og certificeret hurtigere. Du lærer mere på vores 6 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit ISO 20000 kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå ISO 20000 den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag ISO 20000 hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70,000 deltagere for mere end en million spildte timer siden 2001.

Benefits

Curriculum

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to Service Management
  • Fundamental principles of Information Technology Service
  • The ISO 20000 certification process
  • Understanding an Information Technology Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

  • Understanding fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • How to prepare for an an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • How to conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • What is the ISO 20000 Surveillance audit?
  • ISO 20000 internal audit management program

Exam Track

You'll sit the following exam during the course:

  • PECB Certified ISO / IEC 20000 Lead Auditor

What's included

  • Student manual - containing over 450 pages of information and practical examples.
  • Certificate - worth 31 CPE (Continuing Professional Education) credits.

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Certificeringsgaranti

Prerequisites

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

Kundereferencer

Vi har uddannet over 75.912 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,75% sagt, at Firebrand oversteg deres forventninger:

"This is the fourth time I have used firebrand and the first time for online training. Whilst the online training is good the in-person training still suites my learning style a bit better."
James Packer, Kirk iSS. (22/4/2020 (Onsdag) til 24/4/2020 (Fredag))

"its great that Firebrand have adapted to run all their courses online."
Darren Edmondson. (22/4/2020 (Onsdag) til 24/4/2020 (Fredag))

"Firebrand training is efficient and effective. "
Anonym (20/4/2020 (Mandag) til 21/4/2020 (Tirsdag))

"Its intense but rewarding having the pass guarantee is great comfort."
Steve Brain. (15/1/2020 (Onsdag) til 17/1/2020 (Fredag))

"I feel well trained to lead ISO 27001 implementations after attending the Firebrand Training."
Sofia Larsson, Secure State Cyber AB. (16/9/2019 (Mandag) til 18/9/2019 (Onsdag))

ISO ISO 20000 Kursusdatoer

Starter

Slutter

Tilgængelighed

Sted

Tilmelding

25/5/2020 (Mandag)

27/5/2020 (Onsdag)

Afsluttet

-

 

28/9/2020 (Mandag)

30/9/2020 (Onsdag)

Venteliste

Landsdækkende

 

9/11/2020 (Mandag)

11/11/2020 (Onsdag)

Begrænsede pladser

Landsdækkende

 

21/12/2020 (Mandag)

23/12/2020 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

1/2/2021 (Mandag)

3/2/2021 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

15/3/2021 (Mandag)

17/3/2021 (Onsdag)

Tilgængelige pladser

Landsdækkende

 

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