ISO 20000 Lead Auditor - IT Service Management - Kun 3 dage

Hvorfor

Hvad siger vores kunder?

Her er 4 gode grunde til at du skal tage ISO 20000 hos Firebrand:

Se Hvordan Vi Hjælper Dig Med at Få Nye Færdigheder Hurtigt

  1. Du bliver ISO 20000 uddannet og certificeret hurtigere. Du lærer mere på vores 3 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit ISO 20000 kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå ISO 20000 den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag ISO 20000 hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70.652 deltagere for mere end en million spildte timer siden 2001.

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

Hvad

Accelerated ISO training, ISO course and ISO certification

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

  • How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
  • How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
  • The necessary expertise to manage an SMS audit team
  • Operation of a service management system that conforms to ISO 20000
  • The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Auditor
  • Certified ISO/IEC 20000 Auditor
  • Certified ISO/IEC 20000 Lead Auditor

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Interesseret? Se vores priser her eller ring 78 79 16 53

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to Service Management
  • Fundamental principles of Information Technology Service
  • The ISO 20000 certification process
  • Understanding an Information Technology Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

  • Understanding fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • How to prepare for an an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • How to conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • What is the ISO 20000 Surveillance audit?
  • ISO 20000 internal audit management program

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You'll sit the following exam during the course:

  • PECB Certified ISO / IEC 20000 Lead Auditor

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  • Student manual - containing over 450 pages of information and practical examples.
  • Certificate - worth 31 CPE (Continuing Professional Education) credits.

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • On site eksaminering som en del af dit kursus
  • Certificeringsgaranti

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We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

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Hvornår

Hvornår vil du tage dit accelererede kursus?

ISO - 20000 Lead Auditor - IT Service Management

Starter

Slutter

Tilgængelighed

Tilmelding

17/6/2019 (Mandag)

19/6/2019 (Onsdag)

Tilgængelige pladser

Tilmelding

2/12/2019 (Mandag)

4/12/2019 (Onsdag)

Tilgængelige pladser

Tilmelding

Kundereferencer

Vi har uddannet over 70.652 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,75% sagt, at Firebrand oversteg deres forventninger:

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (8/6/2016 til 10/6/2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonym - ISO 9001 Lead Auditor - Quality Management (3 dage) (29/3/2016 til 31/3/2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor - Quality Management (3 dage) (29/3/2016 til 31/3/2016)

"Intensive & Excellent"
Anonym - ISO 9001 Lead Auditor - Quality Management (3 dage) (29/3/2016 til 31/3/2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (22/2/2016 til 24/2/2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (22/2/2016 til 24/2/2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (22/2/2016 til 24/2/2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer - Information Security Management (3 dage) (7/12/2015 til 9/12/2015)

"Good short course, facilities and exam policy."
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dage) (30/11/2015 til 2/12/2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor - Information Security Management (3 dage) (30/11/2015 til 2/12/2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (30/11/2015 til 2/12/2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (30/11/2015 til 2/12/2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (14/9/2015 til 16/9/2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer - Information Security Management (3 dage) (26/5/2015 til 28/5/2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (26/5/2015 til 28/5/2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (26/5/2015 til 28/5/2015)

"Firebrand courses are really fast learning."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (26/5/2015 til 28/5/2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dage) (11/5/2015 til 13/5/2015)

"Focused learning, no distractions"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (23/2/2015 til 25/2/2015)

"High speed learning, interesting teacher + a brease to focus during the sittings."
Marwan Yachouh , Globesoft. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (23/2/2015 til 25/2/2015)

"Its a good experience in terms of learning and teachers that know their way around the subject."
Johnny Berntsen , Calibra Consulting. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (23/2/2015 til 25/2/2015)

"It was a smoth operation, intense with a teacher with a lot of practical experience."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (23/2/2015 til 25/2/2015)

"Excellent trainer and flawless arrangement"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (24/11/2014 til 26/11/2014)

"Condensed, sweet, efficient."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (15/9/2014 til 17/9/2014)

""Very competent and engaged instructor. Excellent experience""
Simon Heinsen, Devoteam A/S. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (15/9/2014 til 17/9/2014)

"Efficient training and good facilities."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (15/9/2014 til 17/9/2014)

"Good and intensive training. Very good facilities."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (2/6/2014 til 4/6/2014)

"I enjoyed my training with Firebrand and recommend it to anyone who is looking for intensive training."
Bo Stison , Zitcom. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (26/5/2014 til 28/5/2014)

"Informative course in short time"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (23/9/2013 til 25/9/2013)

"Good training full of anecdotal support based on real World experience made the training relevant."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dage) (22/4/2013 til 24/4/2013)

"Intensive - Great"
Theresia Bäcklin, Ninta AB. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (15/4/2013 til 17/4/2013)

"Very valuable training with an experienced instructor"
Nils Hembre, Primesource AS. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (15/4/2013 til 17/4/2013)

"Intense - and very valuable training"
Anonym, Atea - ISO 27001 Lead Implementer - Information Security Management (3 dage) (12/11/2012 til 14/11/2012)

"Nice intense course"
Michael c.w. hansen , Danish Defense. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (19/3/2012 til 21/3/2012)

"An exact match between expected and delivered."
Jarkko Aula , Sofigate. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (19/3/2012 til 21/3/2012)

"Nice intense course!!"
Michael Winther , Danish Defence. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (19/3/2012 til 21/3/2012)

"Good training. I have learned very much in a short time."
Frank Lute. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (19/11/2018 til 21/11/2018)

"I really enjoyed participating and having selected Firebrand for my ISO22301La training. Firebrand provides a full service all inklusive training withhotel, food, drinks and training which helped me to focus on the course material. Thank you Firebrand!"
Anonym, SAP - ISO 22301 Lead Auditor - Business Continuity Management (3 dage) (22/10/2018 til 24/10/2018)

"Very good trainer - very knowledgeable and experienced. Maintained my interest throughout the course. Good mix of attendees from various backgrounds, too. "
Craig Jameson, HM Passport Office. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (18/4/2018 til 20/4/2018)

"This is the second course I have attended at Firebrand. They provide excellent training without large amounts of time out of the office!"
Chris Ward, Purple Wombat Security. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (26/3/2018 til 28/3/2018)

"I really enjoyed my training at Firebrand. It was very engaging and interactive with very friendly and approachable staff"
Jamie Scott, Nissan. - ISO 27001 Foundation - Information Security Management (2 dage) (25/1/2018 til 26/1/2018)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (2/10/2017 til 4/10/2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (2/10/2017 til 4/10/2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (5/7/2017 til 7/7/2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dage) (5/7/2017 til 7/7/2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (3/5/2017 til 5/5/2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer - Information Security Management (3 dage) (3/5/2017 til 5/5/2017)

"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonym - ISO 22301 Lead Implementer - Business Continuity Management (3 dage) (20/3/2017 til 22/3/2017)

"Everything fits perfectly together, competence and learning enviroment, would do it at any time again."
Anonym - ISO 22301 Lead Implementer - Business Continuity Management (3 dage) (20/3/2017 til 22/3/2017)

"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor - Information Security Management (3 dage) (4/1/2017 til 6/1/2017)

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