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ITIL® Foundation (ITIL 4)
- Kun 2 dageAchieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.
ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.
In 2 days, you'll learn how to:
- Key concepts in the ITIL 4 framework
- The ITIL service value system
- The four dimensions of service management
- ITSM
- The seven guiding principles of ITIL 4
This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.
The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.
Residential and Online ITIL foundation training
With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:
- Official courseware, labs and practice exams
- ITIL 4 Foundation certification exam
- Accommodation, meals and snacks (for residential courses)
Build your own course
Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.
Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.
ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.
Thynk ATO of AXELOS Limited offers the ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.
Det tager kun et øjeblik at se hvor billigt dit kursus er...
Her er 4 gode grunde til at du skal tage ITIL Foundation hos Firebrand:
- Du bliver ITIL Foundation uddannet og certificeret hurtigere. Du lærer mere på vores 6 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
- Dit ITIL Foundation kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
- Bestå ITIL Foundation den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
- Tag ITIL Foundation hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70,000 deltagere for mere end en million spildte timer siden 2001.
Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.
The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:
- IT services through best practice, standards and guidance
- Customer satisfaction, through a professional approach to service delivery
- Productivity
- Use of skills and experience
- Operating efficiencies
- Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery
Thynk ATO of AXELOS Limited offers the ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.
Lesson 1: ITIL 4 Overview
- Structured Benefits
- The Service Value System
- Four Dimensions of Service Management
Lesson 2: Key Concepts of ITIL
- What is Service Management?
- Service Relationships
- Creating Value
Lesson 3: The Four Dimensions of Service Management
- A Holistic Approach to Value Delivery
- Organisations and People
- Informational Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
Lesson 4: The ITIL Service Value System (SVS)
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
Lesson 5: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
- Principle Interaction
Lesson 6: Governance
- Governing Bodies
- Governance Activities
- The Role of Governance in the SVS
Lesson 7: The Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain and Build
- Deliver and Support
Lesson 8: Continual Improvement
- The Model, the Value Chain, and Practice
- Continual Improvement Model
- Continual Improvement and the Guiding Principles
- Theory of Constraints
Lesson 9: Key ITIL Practices
- Introduction to ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Lesson 10: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
- ITIL® 4 Foundation
- Multiple choice
- 40 questions
- 65% (26 marks out of 40) required to pass
- 60-minute duration
- Closed book
Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 and ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.
On your all-inclusive accelerated course, you’ll also receive::
ITIL® 4 accredited courseware
Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.
- Transport til/fra specifikke afhentningssteder
- Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
- Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
- Omfattende kursusmaterialer og labmanualer
- Et helt igennem instruktørstyret program
- 24 timers adgang til både undervisningslokale og instruktøren
- Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
- Certificeringsgaranti
To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:
- End-user level computer and networking skills
- Work experience in IT service support or IT service delivery
Er du klar til dit Firebrand Kursus?
Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.
Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.
Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.
ITIL® ITIL Foundation Kursusdatoer
Starter |
Slutter |
Tilgængelighed |
Tilmelding |
|---|---|---|---|
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16/4/2020 (Torsdag) |
17/4/2020 (Fredag) |
Afsluttet |
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4/6/2020 (Torsdag) |
5/6/2020 (Fredag) |
Venteliste |
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24/6/2020 (Onsdag) |
25/6/2020 (Torsdag) |
Begrænsede pladser |
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24/8/2020 (Mandag) |
25/8/2020 (Tirsdag) |
Venteliste |
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26/8/2020 (Onsdag) |
27/8/2020 (Torsdag) |
Venteliste |
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15/9/2020 (Tirsdag) |
16/9/2020 (Onsdag) |
Tilgængelige pladser |
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17/9/2020 (Torsdag) |
18/9/2020 (Fredag) |
Tilgængelige pladser |
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22/10/2020 (Torsdag) |
23/10/2020 (Fredag) |
Tilgængelige pladser |
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26/11/2020 (Torsdag) |
27/11/2020 (Fredag) |
Tilgængelige pladser |
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26/11/2020 (Torsdag) |
27/11/2020 (Fredag) |
Tilgængelige pladser |
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7/1/2021 (Torsdag) |
8/1/2021 (Fredag) |
Tilgængelige pladser |
Vi har uddannet over 75.614 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,76% sagt, at Firebrand oversteg deres forventninger:
"My experience of Firebrand during my apprenticeship so far has been extremely positive. The online learning tutor for the recent ITIL v4 foundation course was excellent. In difficult circumstances, the course was very fluid and engaging. "
Gareth Tunnicliffe. (16/4/2020 til 17/4/2020)
"Even though we were all calling in, the instructor made it feel like a classroom environment and delivered an engaging and informative course."
Chris Burniston, Chic Marketing / Firebrand. (16/3/2020 til 17/3/2020)
"Firebrand has excellent facilities and is clearly well practiced at getting people through their exams."
Anonym (16/3/2020 til 17/3/2020)
"This is the 4th and final time at Firebrand and it has been a fantastic experience. The hotel was really nice and the food was amazing, recommend 10/10"
Martin Hare, TSC foods . (16/3/2020 til 17/3/2020)
"AMAZING!!
This is my 5th time here. Passed all exams and will defo use Firebrand again"
Anonym (16/3/2020 til 17/3/2020)