ITIL® Foundation - ITIL Kursus - Kun 2 dage

Hvorfor

Hvad siger vores kunder?

"come, learn and pass quickly - this is the best place for it"
Ivo Nachev, Siemens Enterprise Communications - ITIL® Service Lifecycle (Stream 2) (6 dage), 12/3/2011 til 17/3/2011

Her er 4 gode grunde til at du skal tage ITIL Foundation hos Firebrand:

Se Hvordan Vi Hjælper Dig Med at Få Nye Færdigheder Hurtigt

  1. Du bliver ITIL Foundation uddannet og certificeret hurtigere. Du lærer mere på vores 2 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit ITIL Foundation kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå ITIL Foundation den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag ITIL Foundation hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 68.075 deltagere for mere end en million spildte timer siden 2001.

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

Hvad

Achieve your ITIL Foundation certification in just 2 days – that’s 33% faster than traditional training. On this accelerated course, you’ll build knowledge across key areas, concepts and terminology used within the ITIL® service lifecycle.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. During this 2-day ITIL Foundation course, you’ll study the links between lifecycle stages, processes and their contribution to service management practices.

Your fastest route to ITIL Foundation

In 2 days you’ll learn the key terminology, structure and concepts you need to prepare for the ITIL Foundation exam, which you’ll sit during your course. You’ll also study:

  • Incident management
  • Change management
  • The service lifecycle
  • IT service continuity management

This accelerated ITIL Foundation course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Over two days, your instructor will teach you how to improve:

  • Customer retention
  • Service availability and turnaround times
  • Time-to-market for your products

The ITIL Foundation is a prerequisite for the ITIL Practitioner certification. Accelerate your training and achieve both certifications in just 4 days on the combined ITIL Foundation and Practitioner course.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

On this course, you will earn a total of 8 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 8
  • Technical: 0.5
  • Strategic: 7
  • Leadership: 0.5

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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Incident Management

  • Definition of an incident, description of Incident Control

Problem Management

  • Definition of a problem and known error, proactive problem management

Service Asset and Configuration Management

  • Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes

Change Management

  • Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)

Release and Deployment Management

  • Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing

Service Level Management

  • Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

Financial Management for IT Services

  • Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies

Availability Management

  • Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

Capacity Management

  • Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

IT Service Continuity Management

  • Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

Service Management as a practice

  • Definition of a Service and Service Management as a practice
  • Describe the concept of Good Practice
  • Define and distinguish between Functions, Roles and Processes
  • The process model
  • List the characteristics of processes

Service Desk

  • Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

The Service Lifecycle

  • Understand the Service Lifecycle
  • Describe the structure, scope, components and interfaces of the ITIL Library
  • Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  • Operation and Continual Service Improvement

Generic concepts and definitions

  • Define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models

  • Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management

Processes

  • Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes

Functions

  • Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions

Roles

  • Account for be aware of the responsibilities of some of the key roles in Service Management and to recognise a number of the remaining roles described in other Learning Units

Technology and Architecture

  • List some generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

Passing the ITIL Foundation exam is worth two ITIL credits towards the ITIL® Expert qualification.

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On your all-inclusive accelerated course, you’ll also receive:

  • Official Thynk courseware: ITIL Foundation
  • ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL, 3rd Edition (ISBN: 9780113313495)

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • On site eksaminering som en del af dit kursus
  • Certificeringsgaranti

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While you will find a basic knowledge of IT useful, there are no formal entry requirements for this accelerated course or examination.

This course is ideal if:

  • You're in an IT environment that has day-to-day responsibilities within one or more of the service management disciplines
  • You wish to broaden your understanding of how your role fits into the wider service management framework
  • You would benefit from a knowledge of IT service management best practice

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

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Hvornår

Hvornår vil du tage dit accelererede kursus?

Starter

Slutter

Tilgængelighed

Tilmelding

Afsluttet

 

Afsluttet

 

Begrænsede pladser

Tilmelding

Tilgængelige pladser

Tilmelding

Tilgængelige pladser

Tilmelding

Kundereferencer

Vi har uddannet over 68.075 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,73% sagt, at Firebrand oversteg deres forventninger:

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® Foundation - ITIL Kursus (2 dage)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Factbased and proffessional."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Course was very intense"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Excellent. Im coming back for sure."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Focused Condensed Embracing"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Great teacher"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Great instructor, explains very well and eazy to understand."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot! "
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

"Intense, fun!"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (9/3/2015 til 10/3/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (9/3/2015 til 10/3/2015)

"Super"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)

"Good facilities. Great instructor"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)

"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation - ITIL Kursus (2 dage) (30/10/2014 til 31/10/2014)

"Kind and proffesional"
Magnus Møller Jørgensen , Haldor Topsøe. - ITIL® Foundation - ITIL Kursus (2 dage) (30/10/2014 til 31/10/2014)

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