ITIL® 4 Foundation - Kun 2 dage

Hvorfor

Hvad siger vores kunder?

"come, learn and pass quickly - this is the best place for it"
Ivo Nachev, Siemens Enterprise Communications - ITIL® Service Lifecycle (Stream 2) (6 dage), 12/3/2011 til 17/3/2011

Her er 4 gode grunde til at du skal tage ITIL 4 Foundation hos Firebrand:

Se Hvordan Vi Hjælper Dig Med at Få Nye Færdigheder Hurtigt

  1. Du bliver ITIL 4 Foundation uddannet og certificeret hurtigere. Du lærer mere på vores 2 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit ITIL 4 Foundation kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå ITIL 4 Foundation den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag ITIL 4 Foundation hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70.652 deltagere for mere end en million spildte timer siden 2001.

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

Hvad

Achieve your ITIL 4 Foundation certification on Firebrands accerlerated 2-day course! Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with Axelos' ITIL 4 Foundation certification.

We offer the fastest route to ITIL 4 Foundation!

You will cover cover the following topics building your expertise and helping prepare for the exam:

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4
  • and more!

Over these two days, you'll benefit from expert instructors making use of their rich experience to enhance your understanding of the course material. This accelerated ITIL Foundation course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. In addition, with the use of our Lecture|Lab|Review structure, we offer and support your various learning needs, helping you to absorb and retain information faster.

You will sit the ITIL 4 Foundation examination at the Firebrand Training Centre during your course, covered by your Certification Guarantee. The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification. 

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Læs mere ...

Interesseret? Se vores priser her eller ring 78 79 16 53

Læs mere ...

Interesseret? Se vores priser her eller ring 78 79 16 53

Lesson 1: ITIL 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value

Lesson 3: The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organisations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Lesson 4: The ITIL Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

Lesson 5: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Principle Interaction

Lesson 6: Governance

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

Lesson 7: The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Lesson 8: Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Lesson 9: Key ITIL Practices

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 10: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL 4 Foundation

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Included:

ITIL 4 accredited courseware

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • On site eksaminering som en del af dit kursus
  • Certificeringsgaranti

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To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

Interesseret? Se vores priser her eller ring 78 79 16 53

Hvornår

Hvornår vil du tage dit accelererede kursus?

Starter

Slutter

Tilgængelighed

Sted

Tilmelding

26/11/2018 (Mandag)

27/11/2018 (Tirsdag)

Afsluttet

-

 

1/4/2019 (Mandag)

2/4/2019 (Tirsdag)

Venteliste

Landsdækkende

 

13/5/2019 (Mandag)

14/5/2019 (Tirsdag)

Begrænsede pladser

Landsdækkende

 

24/6/2019 (Mandag)

25/6/2019 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

5/8/2019 (Mandag)

6/8/2019 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

16/9/2019 (Mandag)

17/9/2019 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

Kundereferencer

Vi har uddannet over 70.652 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,74% sagt, at Firebrand oversteg deres forventninger:

"Quick learning in an environment separated from distractions. "
Anonym - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 dage) (18/11/2013 til 19/11/2013)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation - ITIL Kursus (2 dage) (11/7/2016 til 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation - ITIL Kursus (2 dage) (18/4/2016 til 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® Foundation - ITIL Kursus (2 dage)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® Foundation - ITIL Kursus (2 dage) (20/1/2016 til 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Factbased and proffessional."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation - ITIL Kursus (2 dage) (23/11/2015 til 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Course was very intense"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Excellent. Im coming back for sure."
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation - ITIL Kursus (2 dage) (19/11/2015 til 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Focused Condensed Embracing"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation - ITIL Kursus (2 dage) (24/9/2015 til 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 7/7/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (6/7/2015 til 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

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Mads Hedegaard , T-Systems. - ITIL® Foundation - ITIL Kursus (2 dage) (18/5/2015 til 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Great teacher"
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Hanna Svahn . - ITIL® Foundation - ITIL Kursus (2 dage) (11/5/2015 til 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

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Henrik Bertramsen , ATOS. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

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Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation - ITIL Kursus (2 dage) (27/4/2015 til 28/4/2015)

"Intense, fun!"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (9/3/2015 til 10/3/2015)

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Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)

"Good facilities. Great instructor"
Anonym - ITIL® Foundation - ITIL Kursus (2 dage) (15/1/2015 til 16/1/2015)

"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation - ITIL Kursus (2 dage) (30/10/2014 til 31/10/2014)

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