Looking for Global training? Go to https://firebrand.training/en or stay on the current site (Danmark)

X

APMG VeriSM™ Foundation

- Kun 2 dage

On this accelerated 2-day VeriSM Foundation course, you'll get fundamental knowledge and skills you need to create a flexible service management model that'll help you meet your desired business outcomes -50% faster than traditional training.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

Your expert instructor will take you through the VeriSM service management approach, which takes an organisational-level view on service management. Through the following VeriSM learning objectives, you'll understand how to tailor the approach based on your business' priorities, culture and nature of the project you're working on.

Læs mere...

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

During the course, you'll sit the VeriSM Foundation exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're manager, executive, IT professional responsible and accountable for effective product or service delivery, this course is ideal for you. New to service management? Take VeriSM Essentials before VeriSM Foundation, to gain basic knowledge and understanding of service management.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

Se Benefits...

Det tager kun et øjeblik at se hvor billigt dit kursus er...

Her er 4 gode grunde til at du skal tage VeriSM Foundation hos Firebrand:

  1. Du bliver VeriSM Foundation uddannet og certificeret hurtigere. Du lærer mere på vores 6 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit VeriSM Foundation kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå VeriSM Foundation den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag VeriSM Foundation hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70,000 deltagere for mere end en million spildte timer siden 2001.

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

The Service Organisation

Organisational context

  • Define key elements of an organisation
  • Define how to optimise organisational interactions

Organisational governance

  • Define the elements of organisational governance (evaluate, direct, monitor)
  • Explain how governance “flows” through an organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

Service Culture

The service culture

  • Define a service culture
  • Explain the elements of a service culture

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

Service management challenges

  • Explain methods to overcome team challenges (silos, virtual teams)
  • Explain the challenges of managing consumers
  • Describe the elements of communication
  • Explain organisational change principles

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

Adapting the VeriSM™ model

  • Define the process of selecting and integrating management practices.
  • Explain the characteristics of successful operating models

Progressive Practices

Progressive practices

  • Indicate the success factors for adopting progressive management practices
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

Innovative Technologies

Impact of Technology

  • Summarise the implications of technology on service management
  • Explain the benefits of cloud, virtualisation, and automation
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
  • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation

Getting Started with VeriSM™

Getting started

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

Se Exam Track...

On this accelerated course, you'll prepare for and sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • VeriSM™ Foundation exam:
    • Number of questions: 40
    • Passing score: 65%
    • Exam duration: 60 minutes

Se What's Included...

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Certificeringsgaranti

Se Prerequisites...

New to service management?

Take VeriSM Essentials before VeriSM Foundation, to gain basic knowledge and understanding of service management.

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

Se Hvornår...

APMG VeriSM Foundation Kursusdatoer

Starter

Slutter

Tilgængelighed

Sted

Tilmelding

25/11/2019 (Mandag)

26/11/2019 (Tirsdag)

Afsluttet

-

 

30/3/2020 (Mandag)

31/3/2020 (Tirsdag)

Venteliste

Landsdækkende

 

11/5/2020 (Mandag)

12/5/2020 (Tirsdag)

Begrænsede pladser

Landsdækkende

 

22/6/2020 (Mandag)

23/6/2020 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

3/8/2020 (Mandag)

4/8/2020 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

14/9/2020 (Mandag)

15/9/2020 (Tirsdag)

Tilgængelige pladser

Landsdækkende

 

Vi har uddannet over 75.044 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,79% sagt, at Firebrand oversteg deres forventninger:

"Great trainer, great and very interesting topic and a great atmosphere to learn."
Anonym, CGI (12/11/2019 til 14/11/2019)

"Being onsite and away from work and family distractions allowed me to really focus on the subject matter whilst it took some organising I think this approach should be - subject to me passing the exam successful."
Ann Ashley, Sopra Steria. (4/11/2019 til 6/11/2019)

"Good training facilities and trainer."
Sidrah Choudhry, Sopra Steria. (4/11/2019 til 6/11/2019)

"Well paced and informed course presented by experienced tutor."
John Beresford, Sopra Steria. (4/11/2019 til 6/11/2019)

"Fast and ferocious, but good."
Anonymous. (29/10/2019 til 31/10/2019)

Seneste anmeldelser fra vores studerende