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APMG SIAM™ Foundation

- Kun 1 dag

On this 1-day accelerated SIAM™ Foundation course, you'll learn core terminology and principles of Service integrations and get the skills you need to bring together multiple service providers to support a client's service delivery objectives.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which will help you to learn better, faster.

Your expert instructor will introduce you to Service Integration and Management (SIAM) and how it relates to other management practices. You'll also learn:

Læs mere...

  • SIAM implementation roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM challenges and risks

On this course, you'll prepare for and take the SIAM™ Foundation exam, covered by your Certification Guarantee.

If you are interested in, want to implement Service Integration and Management, or currently work with IT service management processes, this course is ideal for you.

Se Benefits...

Det tager kun et øjeblik at se hvor billigt dit kursus er...

Her er 4 gode grunde til at du skal tage SIAM Foundation hos Firebrand:

  1. Du bliver SIAM Foundation uddannet og certificeret hurtigere. Du lærer mere på vores 6 dages accelererede kursus og får mindst 12 timers daglig uddannelse i et distraktionsfrit miljø.
  2. Dit SIAM Foundation kursus er alt-inklusiv. Du får en gennemskuelig pris, der dækker alle kursusmaterialer, eksamen, overnatning og forplejning. Du skal ikke tænke på andet end at lære.
  3. Bestå SIAM Foundation den første gang eller kom tilbage, gratis. Din instruktør er ekspert, og træner dig ud fra accelererede metoder, så du lærer hurtigere og har de bedste muligheder for at bestå eksamen første gang. Men hvis du mod forventning ikke består, er du dækket af vores Certificeringsgaranti.
  4. Tag SIAM Foundation hos en prisvindende uddannelsesleverandør. Vi har vundet adskillige udmærkelser heriblandt Microsofts "Årets Learning Partner" hele fem gange og to Børsen Gazelle priser. Firebrand er din hurtigste vej til uddannelse, og vi har sparet 70,000 deltagere for mere end en million spildte timer siden 2001.

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

1. Introduction to Service Integration and Management [SIAM]

1.1 Outline the SIAM fundamentals

  • Outline the purpose and value of a SIAM approach
  • Describe (business) drivers for SIAM

1.2 Describe the SIAM methodology and the various structures suggested for the service integrator layer.

  • Explain the SIAM layers
  • Describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap

2.1 List the SIAM implementation key stages and explain the main objectives and activities of these stages.

  • Distinguish between the different SIAM implementation key stages
  • Outline the main objectives, triggers, inputs, activities and outputs in the discovery and strategy stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the plan and build stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the implement stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the run and improve stage          

3. Service Integration and Management roles and responsibilities

3.1 The candidate knows the different SIAM roles and their responsibilities

  • Explain SIAM roles and responsibilities.
  • Explain the SIAM structural elements.

4. Service Integration and Management practices

4.1 Explain different practices of SIAM

  • Describe the people practices of managing cross-functional teams.
  • Describe the process practices of integrating processes across service providers
  • Describe the measurement practices of enabling and reporting on End to End Services
  • Describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management

5.1 Understand processes in a SIAM ecosystem

  • Outline the function of processes in a SIAM ecosystem

5.2 Understand the objectives and SIAM considerations of the main processes that support Service Integration and Management

  • Indicate what the process purpose is
  • Outline the SIAM considerations  

6. Service Integration and Management challenges and risks

6.1 Understand the main challenges within a SIAM ecosystem, their associated risks and potential mitigation

  • Describe the importance of building the business case, the associated risks and mitigations.
  • Describe the importance of culture, collaboration and cooperation, the associated risks and mitigations.
  • Describe the importance of level of control and ownership, the associated challenges and mitigations
  • Outline the importance of security, the associated risks and mitigations
  • Describe the challenges associated with measuring success and its mitigations
  • Describe the importance of trust/eliminating micro-management and level of control, the associated risks and mitigations
  • Define the commercial challenges, the challenges with legacy contracts and their mitigations

7. Service Integration and Management and other practices

7.1 Outline the importance of other practices to SIAM

Describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean

 

Se Exam Track...

On this course, you'll take the following exam, covered by your Certification Guarantee.

SIAM™ Foundation exam

  • Format: multiple choice
  • Number of questions: 40
  • Pass mark: 26/50 (65%)
  • Duration: 90 minutes

Se What's Included...

On this course, you'll receive:

  • Official SIAM™ Foundation courseware

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

  • Transport til/fra specifikke afhentningssteder
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
  • Omfattende kursusmaterialer og labmanualer
  • Et helt igennem instruktørstyret program
  • 24 timers adgang til både undervisningslokale og instruktøren
  • Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Certificeringsgaranti

Se Prerequisites...

Before the course, we recommend you have good knowledge of IT Service Management.

Er du klar til dit Firebrand Kursus?

Vi interviewer alle potentielle deltagere angående deres baggrund, uddannelser, certificeringer og personlig indstilling. Hvis du kommer igennem denne screeningsprocedure, betyder det, at du har rigtig gode chancer for at bestå.

Firebrand Training tilbyder et ambitiøst uddannelsesmiljø, som forudsætter at du dedikerer dig til kurset. Ovenstående forkundskaber er vejledende; mange deltagere med mindre erfaring, men med en anden baggrund eller færdigheder, har haft succes med accelereret uddannelse hos Firebrand Training.

Hvis du funderer på hvorvidt du opfylder de anbefalede forkundskaber, er du meget velkommen til at ringe til os på 78 79 16 53 og tale med en af vores uddannelsesrådgivere, som kan hjælpe dig.

Se Hvornår...

APMG SIAM Foundation Kursusdatoer

Starter

Slutter

Tilgængelighed

Sted

Tilmelding

25/11/2019 (Mandag)

25/11/2019 (Mandag)

Afsluttet

-

 

30/3/2020 (Mandag)

30/3/2020 (Mandag)

Venteliste

Landsdækkende

 

11/5/2020 (Mandag)

11/5/2020 (Mandag)

Begrænsede pladser

Landsdækkende

 

22/6/2020 (Mandag)

22/6/2020 (Mandag)

Tilgængelige pladser

Landsdækkende

 

3/8/2020 (Mandag)

3/8/2020 (Mandag)

Tilgængelige pladser

Landsdækkende

 

14/9/2020 (Mandag)

14/9/2020 (Mandag)

Tilgængelige pladser

Landsdækkende

 

Vi har uddannet over 75.044 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,79% sagt, at Firebrand oversteg deres forventninger:

"Great trainer, great and very interesting topic and a great atmosphere to learn."
Anonym, CGI (12/11/2019 til 14/11/2019)

"Being onsite and away from work and family distractions allowed me to really focus on the subject matter whilst it took some organising I think this approach should be - subject to me passing the exam successful."
Ann Ashley, Sopra Steria. (4/11/2019 til 6/11/2019)

"Good training facilities and trainer."
Sidrah Choudhry, Sopra Steria. (4/11/2019 til 6/11/2019)

"Well paced and informed course presented by experienced tutor."
John Beresford, Sopra Steria. (4/11/2019 til 6/11/2019)

"Fast and ferocious, but good."
Anonymous. (29/10/2019 til 31/10/2019)

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