SAP® CRM | Firebrand Training

Overview

The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.

The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:

Master data
Organisational management
Product management
Transactional processing
Sales
Marketing
Customer service
Middleware setup and maintenance
Billing
Pricing
Interaction channels
CRM reporting

And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.

Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG

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Four reasons why you should sit your SAP® CRM course with Firebrand Training

You'll be SAP® CRM trained and certified faster. Learn more on this 10-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your SAP® CRM course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass SAP® CRM first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study SAP® CRM with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Benefits

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Overview Of the SAP CRM Solution

Fundamentals and Architecture
CRM Modules
Implementing & Operating SAP CRM
CRM Customising Fundamentals
CRM Basic Data
CRM Business Transactions
Process Controls and Determination
Billing

CRM Middleware

CRM Admin Console
Messaging Bdoc
Data loading
Data flow
XIF and External Systems
BW Adaptor
Groupware Adaptor
Field Applications

CRM User Interface

SAP UI Overview and Concepts
Customising Business roles, Navigation bars and Transaction launchers
Architecture
UI Config
Application Enhancement Tool including Easy enhancement Workbench
Component Enhancement concepts
Configuration of Skin

Exam Track

You'll sit the following exam:

SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)

What's Included

Included:

SAP® course material
Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

The following are beneficial, though not necessary:

Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
Familiarisation with the concept of customer relationship types, such as business partners

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 89 88 66 05 and speak to one of our enrolment consultants, who can help you with a training plan.

Reviews

We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
95,76% have said Firebrand exceeded their expectations:

"Effective way to gain certification. Would highly recommend to colleagues. Great location. Comfortable environment. Good food."
Nigel Hodges, Pyrus Consulting. (21/5/2024 (Tuesday) to 24/5/2024 (Friday))

"Very good Resources within the E-Book, Mixed with the Lessons, it is also has good Labs to get hands on Practice and put the theory somewhere practical to get full learning experience, with very high standard explanation throughout the lectures. 10/10!"
Rhys Thomas, Nokia. (7/5/2024 (Tuesday) to 10/5/2024 (Friday))

"All the staff are very attentive. A fantastic instructor that was able to answer all questions whilst keeping the sessions informative."
Ash Petch, Cepac. (7/5/2024 (Tuesday) to 10/5/2024 (Friday))

"My experience at Firebrand was brilliant. The people here are nice and approachable among the other apprentices of whom also are very nice and made great friends here too! I am looking forward to my next 2 trips here!"
Lewis Vick, Computacenter. (7/5/2024 (Tuesday) to 10/5/2024 (Friday))

Course Dates

Start	Finish	Status	Location
27/5/2024 (Monday)	5/6/2024 (Wednesday)	Finished - Leave feedback	-
30/9/2024 (Monday)	9/10/2024 (Wednesday)	Wait list	Nationwide
11/11/2024 (Monday)	20/11/2024 (Wednesday)	Limited availability	Nationwide

3/2/2025 (Monday)	12/2/2025 (Wednesday)	Open	Nationwide
17/3/2025 (Monday)	26/3/2025 (Wednesday)	Open	Nationwide

SAP® - Certified Application Associate - CRM Fundamentals