Microsoft MCSE: Communication (Skype for Business) - Just 6 Days

Why

What do our customers say?

"We had a perfect trainer who answered every question we had, and explained more we ever expected. He was available for us at all times for any questions we had outside of regular classes. I got deep insight into the product which is what I came to the course for. We got hands-on experience in the labs and excellent explanations of the technical background. The instructor is highly motivated and speaks with the experience of a senior consultant with many years of experience. The course was never boring despite the long hours and the difficult subject matters. We got the real thing and no "death by Powerpoint" "
Marco Marzorati, ISS World Services A/S - Microsoft MCSE: Communication (Skype for Business) (6 days), 30/5/2016 to 4/6/2016

Four reasons why you should sit your MCSE: Communication course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be MCSE: Communication trained and certified faster. Learn more on this 6-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your MCSE: Communication course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass MCSE: Communication first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study MCSE: Communication with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 68.075 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

Årets Microsoft Learning Partner

Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

MCSE Communication

On this accelerated 6 day MCSE: Communication certification course, get the skills and knowledge to create a consistent communications experience for your organisation using Skype for Business.

Your expert Microsoft Certified Trainer will immerse you in learning the technology using Firebrand's unique Lecture | Lab | Review training technique.

Become a Skype for Business expert in just 6 days

Your MCSE Communication course is 40% faster than traditional training. In just 6 days, you'll acquire the skills to deploy Enterprise Voice and utilise Core Solutions using Skype for Business 2015. You'll cover Microsoft Official Curriculum with topics including:

  • Deploying, configuring and managing Enterprise Voice
  • Installing, Implementing and Admistering Skype for Business Server 2015
  • Configuring Users and Clients in Skype for Business 2015
  • Deploying Skype for Business 2015 External Access
  • Implementing High Availability and Disaster Recovery

To become MCSE: Communication certified, you must already hold the MCSA: Office 365 or MCSA: Windows Server 2012 certification.

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Interested? See prices or call 78 79 16 53

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Interested? See prices or call 78 79 16 53

MOC 20334: Core Solutions of Microsoft Skype for Business 2015

Module 1: Design and Architecture of Skype for Business Server 2015

This module describes the high-level components and features of Skype for Business 2015. It describes how to work with the Skype for Business administrative tools. It describes the main components of Skype for Business Online and coexistence with on-premises Skype for Business servers.

Lessons

  • Overview of Skype for Business Components and Features
  • Introduction to the Skype for Business Administrative Tools

Lab : Designing and Publishing a Skype for Business Server Topology

  • Designing and Creating the Topology
  • Updating the Topology for the New York Site

After completing this module, students will be able to:

  • Describe the high level components and features of Skype for Business 2015.
  • Work with the Skype for Business administrative tools.
  • Describe main components of Skype for Business Online and coexistence with Skype for Business Server.
  • Design and Publish a Skype for Business Server Topology.

Module 2: Installing and Implementing Skype for Business Server 2015

This module explains the external dependencies for Skype for Business Server. It describes the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation. It also explains how to install Skype for Business Server and describes how Skype for Business Server integrates with Microsoft Exchange Server and Microsoft SharePoint Server.

Lessons

  • Server and Service Dependencies
  • Planning SIP Domains
  • Installing Skype for Business Server
  • Integrating Skype for Business Server with Exchange Server and SharePoint Server

Lab : Configuring DNS for Skype for Business Server

  • Configuring the Required DNS Records for Skype for Business Server

Lab : Deploying Skype for Business Server

  • Installing and Configuring Skype for Business Server
  • Installing Skype for Business Server Certificates
  • Configuring Exchange Server Integration

After completing this module, students will be able to:

  • Identify the external dependencies for Skype for Business Server.
  • Identify the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation.
  • Install Skype for Business Server.
  • Describe how Skype for Business Server integrates with Microsoft Exchange Server and Microsoft SharePoint Server.

Module 3: Administering Skype for Business Server 2015

This module explains how to administer and manage Skype for Business Server by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It also describes how to create useful Skype for Business scripts to automate processes. Additionally, it explains how to implement role-based access control (RBAC) in Skype for Business and how to use important Test cmdlets and tools to troubleshoot Skype for Business.

Lessons

  • Using Skype for Business Server Control Panel
  • Using the Skype for Business Server Management Shell
  • Implementing Role-Based Access Control
  • Using Test Cmdlets
  • Tools for Troubleshooting Skype for Business

Lab : Using the Administrative Tools to Manage Skype for Business Server

  • Installing the Skype for Business Administrative Tools on a Windows 10 Client
  • Using Skype for Business Server Control Panel
  • Using the Skype for Business Server Management Shell

Lab : Using the Skype for Business Troubleshooting Tools

  • Using Skype for Business Server Management Shell Cmdlets to Create an RBAC Structure
  • Using the Centralized Logging Service
  • Performing a Network Capture by Using Message Analyzer

After completing this module, students will be able to:

  • Use Skype for Business Server Control Panel.
  • Use the Skype for Business Server Management Shell.
  • Explain how to create useful Skype for Business scripts.
  • Implement RBAC in Skype for Business.
  • Use important Test cmdlets.
  • Use the various tools to troubleshoot Skype for Business.

Module 4: Configuring Users and Clients in Skype for Business 2015

This module explains how to configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It then describes how to deploy Skype for Business clients and explains the sign-in, registration, and authentication process for Skype for Business clients. It also explains how to configure in-band policies and group policies. Finally, it explains how to manage the Skype for Business Address Book.

Lessons

  • Configuring Users
  • Deploying the Skype for Business Client
  • Registration, Sign-In, and Authentication
  • Configuring Skype for Business Client Policies
  • Managing the Skype for Business Address Book

Lab : Configuring Users and Clients in Skype for Business 2015

  • Enabling Users for Skype for Business by Using the Management Shell
  • Troubleshooting a User Sign-In Issue

Lab : Configuring Policies and the Address Book in Skype for Business Server

  • Configuring Client Policies
  • Configuring the Address Book

After completing this module, students will be able to:

  • Configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell.
  • Deploy Skype for Business clients.
  • Explain the registration, sign-in, and authentication process for Skype for Business clients.
  • Configure in-band policies and Group Policies.
  • Describe how to manage the Skype for Business Address Book.

Module 5: Configuring and Implementing Conferencing in Skype for Business 2015

This modules describes Skype for Business conferencing features and modalities. It explains how to integrate Skype for Business Server 2015 with Office Online Server. It also explains how to plan for conferencing bandwidth utilization. Finally, it explains how to configure conferencing settings and policies.

Lessons

  • Introduction to Conferencing in Skype for Business 2015
  • Integrating Skype for Business Server and Office Online Server
  • Bandwidth Planning
  • Configuring Conferencing Settings

Lab : Installing and Configuring Office Online Server

  • Installing Office Online Server

Lab : Configuring Conferencing in Skype for Business Server

  • Configuring, Assigning, and Validating Conferencing Policies

After completing this module, students will be able to:

  • Describe Skype for Business conferencing features and modalities.
  • Integrate Skype for Business Server 2015 with Office Web Apps Server.
  • Plan for conferencing bandwidth utilization.
  • Configure conferencing settings and policies.

Module 6: Implementing Additional Conferencing Options in Skype for Business Server 2015

This module describes the conferencing lifecycle and explains how to administer it. It then explains how to use conferencing and meeting policies. It also explains how to deploy dial-in conferencing and configure the infrastructure for Lync Room System. Finally, it explains how to configure large meetings and Skype Meeting Broadcast.

Lessons

  • Overview of the Conferencing Lifecycle
  • Designing and Configuring Audio/Video and Web Conferencing Policies
  • Deploying Dial-In Conferencing
  • Configuring an LRS
  • Configuring Large Meetings and Skype Meeting Broadcasts

Lab : Implementing and Troubleshooting Conferencing Policies

  • Creating and Editing Conferencing Policies
  • Troubleshooting Conferencing Policies

Lab : Configuring Additional Conferencing Modalities

  • Deploying Dial-In Conferencing
  • Preparing for LRS Deployment

After completing this module, students will be able to:

  • Administer the conferencing lifecycle.
  • Configure conferencing and meeting policies.
  • Deploy dial-in conferencing.
  • Configure the infrastructure for Lync Room System (LRS).
  • Configure large meetings and Skype Meeting Broadcast.

Module 7: Designing and Implementing Monitoring and Archiving in Skype for Business 2015

This module describes the Monitoring Service components in Skype for Business Server. It then describes archiving and explains how to design an archiving policy. Finally, it explains how to implement archiving.

Lessons

  • Components of the Monitoring Service
  • Overview of Archiving
  • Designing an Archiving Policy
  • Implementing Archiving

Lab : Implementing Monitoring

  • Enabling Monitoring Reports

Lab : Implementing Archiving

  • Enabling Skype for Business Server Archiving to Microsoft Exchange Server 2013

After completing this module, students will be able to:

  • Describe Monitoring Service components in Skype for Business Server.
  • Implement monitoring.
  • Design an archiving policy.
  • Implement archiving.

Module 8: Deploying Skype for Business 2015 External Access

This module explains how external access extends the functionality to users outside the corporate network, facilitates federation, and makes meetings with external participants possible. This module teaches you how you can install and configure the required components, configure the policies and users, configure external access network and certificates, and publish the Skype for Business web services to the Internet by using Windows Server 2012 R2 Web Application Proxy.

Lessons

  • External Access Overview
  • Configuring External Access Policies and Security
  • Configuring External Access Network and Certificates
  • Configuring Reverse Proxy
  • Designing Mobility in Skype for Business Server
  • Designing Federation in Skype for Business Server

Lab : Designing and Implementing External User Access

  • Defining the Edge Server in the Topology
  • Installing and Configuring the Edge Server

Lab : Installing the Components for External Users

  • Installing and Configuring Reverse Proxy
  • Validate External Messaging

After completing this module, students will be able to:

  • Identify the components for external access.
  • Configure external access policies and security.
  • Configure external access network and certificates.
  • Configure reverse proxy.
  • Configure Skype for Business Server 2015 for mobile clients.
  • Design and configure federation in Skype for Business Server.

Module 9: Implementing Persistent Chat in Skype for Business 2015

This module explains how to design a Skype for Business 2015 topology that includes Persistent Chat. It then explains how to deploy Persistent Chat in Skype for Business. Finally, it explains how to configure and manage Persistent Chat.

Lessons

  • Designing a Persistent Chat Server Topology
  • Deploying Persistent Chat Server
  • Configuring and Managing Persistent Chat

Lab : Designing and Deploying Persistent Chat Server

  • Configuring the Topology for Persistent Chat Server
  • Installing Persistent Chat Server
  • Registering a New Add-In

Lab : Configuring and Using Persistent Chat

  • Configuring Chat Rooms and Policies
  • Validating a Persistent Chat Deployment
  • Troubleshooting Persistent Chat

After completing this module, students will be able to:

  • Design a Skype for Business topology that includes Persistent Chat.
  • Deploy Persistent Chat in Skype for Business.
  • Configure and manage Persistent Chat in Skype for Business.

Module 10: Implementing High Availability in Skype for Business 2015

This module describes how to design and implement a high-availability solution for Front End Servers and Back End Servers in a Skype for Business Server environment. It also explains how to design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online server farms, and reverse proxy servers in a Skype for Business Server environment.

Lessons

  • Planning for Front End Pool High Availability
  • Planning for Back End Server High Availability
  • High Availability for Other Component Servers

Lab : Implementing High Availability

  • Managing Front End Pools
  • Configuring Hardware Load Balancing

After completing this module, students will be able to:

  • Design and implement a high-availability solution for Front End Servers in a Skype for Business Server environment.
  • Design and implement a high-availability solution for Back End Servers in a Skype for Business Server environment.
  • Design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online Server farms, and reverse proxy servers in a Skype for Business Server environment.

Module 11: Implementing Disaster Recovery in Skype for Business 2015

This module describes the disaster recovery options in Skype for Business Server, such as Front End pool pairing and Persistent Chat Server stretched pools. It then explains how to implement disaster recovery in Skype for Business Server. Additionally, it describes the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.

Lessons

  • Disaster Recovery Options in Skype for Business Server
  • Implementing Disaster Recovery in Skype for Business Server
  • Additional Disaster Recovery Options in Skype for Business Server

Lab : Implementing and Performing Disaster Recovery

  • Configuring Pool Pairing
  • Perform Pool Failover and Failback

After completing this module, students will be able to:

  • Describe disaster recovery options in Skype for Business Server.
  • Implement disaster recovery in Skype for Business Server.
  • Describe the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.

Module 12: Integrating with Skype for Business Online

This module describes Skype for Business Online features. It then explains how to prepare an on-premises environment for a hybrid Skype for Business deployment. It also explains how to configure a hybrid Skype for Business deployment.

Lessons

  • Overview of Skype for Business Online
  • Preparing for a Hybrid Skype for Business Deployment
  • Configuring a Hybrid Skype for Business Environment

Lab : Designing a Hybrid Skype for Business Deployment

  • Designing the Hybrid Skype for Business Environment

After completing this module, students will be able to:

  • Describe Skype for Business Online features.
  • Prepare an on-premises environment for a hybrid Skype for Business deployment.
  • Configure a hybrid Skype for Business deployment.

Module 13: Planning and Implementing an Upgrade to Skype for Business Server 2015

This module describe how to plan a side-by-side migration from Lync Server 2010 and Lync Server 2013 to Skype for Business Server 2015. It also explains how to perform an in-place upgrade from Lync Server 2013 to Skype for Business Server.

Lessons

  • Overview of Upgrade and Migration Paths
  • In-Place Upgrade to Skype for Business

Lab : Performing an In-Place Upgrade of Lync 2013 to Skype for Business

  • Install Skype for Business Administrative Tools

After completing this module, students will be able to:

  • Describe the supported migration and upgrade paths for Skype for Business Server.
  • Perform an in-place upgrade of Lync Server 2013 to Skype for Business Server.
  • Describe how to manage the user experience during an upgrade.

MOC 40409:Deploying Voice Workloads for Skype for Business Online and Server 2015

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

  • Voice Overview
  • Designing Voice Workloads
  • Skype for Business Ecosystem
  • SIP Basics and Routing

Lab : Customising Your Lab Environment

  • Configuring the On-Premises Organisation

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

Lessons

  • Network Planning and Assessment
  • Skype for Business Features and Functionality
  • Plan your Cloud PBX Solution

Lab : Configuring Identity Federation with Office 365

  • Adding a Custom Domain and Enabling Directory Synchronisation in Office 365
  • Performing Directory Synchronisation
  • Installing and Configuring Active Directory Federation Services
  • Enabling Single Sign-On with Office 365

Module 3: Split Domain Configuration

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.

Lessons

  • Split Domain Overview
  • Split Domain Requirements
  • Split Domain Deployments
  • User Provisions and Migration
  • Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online

  • Setting up Split Domain with Skype for Business Online
  • Moving Users to Skype for Business Online
  • Verifying the Split Domain Skype for Business User Experience
  • Managing Users in Skype for Business Online

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

Lessons

  • Cloud PBX with PSTN Calling Features
  • PSTN Conferencing and Meeting Features
  • Skype for Business Server 2015 Dial-in Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

  • Enabling Users for PSTN Calling in Skype for Business Online
  • Using Online PSTN Calling Features
  • Enabling Users for Cloud PSTN Conferencing
  • Using PSTN Conferencing in Skype for Business Online

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

Lessons

  • Designing Enterprise Voice
  • Configuring Enterprise Voice
  • Voice Routing
  • Assigning Phone Numbers
  • Client Configuration
  • Unified Messaging

Lab : Configuring Enterprise Voice

  • Build a Regular Expression
  • Configuring Dial Plans
  • Configuring a Voice Policy, PSTN Usage, and Route
  • Assigning User Dial Plans and Policies
  • Test Voice Routing
  • Configure the London Dial Plan

Module 6: PSTN Connectivity

A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
  • Call via Work
  • Shared Line Appearance
  • IP Phones
  • Room Systems
  • Mobile

Lab : Configuring Integration with an IP-PBX

  • Configuring Enterprise Voice Settings for London
  • Configuring Inter-Trunk Routing
  • Research Skype for Business Server 2015 Integration Settings
  • Configuring IP-PBX Integration Settings

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

Lessons

  • Call Flows and Manageability

Lab : Call Flows and Manageability

  • Exercise 1: Testing the Current PBX Calling Solution
  • Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
  • Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

Lessons

  • Introduction to Cloud Connector Edition
  • Planning PSTN Connectivity via Cloud Connector Edition
  • Deploying Cloud Connector Edition

Lab : Deploying Cloud Connector Edition

  • Configuring the Lab Organisation
  • Prepare First Cloud Connector Edition High Availability Appliance
  • Prepare Second Cloud Connector Edition High Availability Appliance
  • Create Base VHDX for Cloud Connector Edition Virtual Machines
  • Deploy First Cloud Connector Edition High Availability Appliance
  • Configure Office 365 Tenant
  • Test Cloud PBX with On-Premises PSTN Connectivity
  • Deploy Second Cloud Connector Edition High Availability Appliance
  • Complete and Testing Cloud Connector Edition High Availability
  • Test Cloud Connector Edition Management Service Auto Recovery

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Delegation and Private Lines
  • Response Group Services
  • Location Information Services and E9-1-1

Lab : Configuring Response Groups

  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Verifying the Response Group Service Behavior

Lab : Configuring Location Information Services and Managing Devices

  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features

Module 10: Network Requirements

In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Lessons

  • Media Stacks
  • Traffic Modeling
  • Quality of Service
  • Software-Defined Networking
  • Overview of Call Admission Control
  • Implementing Call Admission Control
  • Software-Defined Networking

Lab : Managing Voice Quality

  • Entering information into the Skype for Business Bandwidth Calculator
  • Reviewing Calculated Results
  • Configuring Quality of Service
  • Verifying the Quality of Service Application
  • Configuring Call Admission Control to Manage Bandwidth
  • Analysing DSCP Values and Port Ranges for Prioritising Network Traffic (Bonus Exercise

Module 11: Monitoring and Maintaining Voice Quality

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

Lessons

  • Call Quality Methodology
  • Call Quality Dashboard
  • Monitoring Tools
  • Usage Reports and Monitoring

Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI

  • Installing the Skype Call Quality Dashboard
  • Using the Skype Call Quality Dashboard
  • Analyse Peer-to-Peer Session Detail Reports
  • Troubleshoot Media Quality Reports
  • Monitoring Synthetic Transactions
  • Monitoring Server Health

Module 12: Voice Troubleshooting

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

Lessons

  • Troubleshooting Call Quality
  • Troubleshooting Scenarios
  • Troubleshooting Skype for Business Online Voice
  • Troubleshooting IP Phones

Lab : Troubleshoot Dial Plans, Routing, and Trunks

  • Reviewing the Centralised Logging Service Components
  • Using the CLS Logger Tool
  • Tracing Fundamentals
  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues

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You'll sit the following exams on-site, covered by our certification guarantee

  • Exam 70-334: Core Solutions of Microsoft Skype for Business 2015
  • Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

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Microsoft Official Curriculum

  • MOC 20334: Core Solutions of Microsoft Skype for Business 2015
  • MOC 40409: Deploying Enterprise Voice with Skype for Business 2015

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 78 79 16 53.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Before attending this course it is recommended you possess:

  • Experience managing software in a Windows 2008 R2 enterprise server or Windows Server 2012 R2 environment
  • Experience managing an application remotely using Windows PowerShell 4.0
  • Familiarity with managing and configuring databases
  • An introduction to Active Directory Domain Services

To become MCSE: Communication certified, you must already hold the MCSA: Office 365 or MCSA: Windows Server 2012 certification.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 78 79 16 53 and speak to one of our enrolment consultants, who can help you with a training plan.

Interested? See prices or call 78 79 16 53

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Reviews

We've currently trained 68.075 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,69% have said Firebrand exceeded their expectations:

"We had a perfect trainer who answered every question we had, and explained more we ever expected. He was available for us at all times for any questions we had outside of regular classes. I got deep insight into the product which is what I came to the course for. We got hands-on experience in the labs and excellent explanations of the technical background. The instructor is highly motivated and speaks with the experience of a senior consultant with many years of experience. The course was never boring despite the long hours and the difficult subject matters. We got the real thing and no "death by Powerpoint" "
Marco Marzorati, ISS World Services A/S. - Microsoft MCSE: Communication (Skype for Business) (6 days) (30/5/2016 to 4/6/2016)

"Its been really hard work, but really worth the time. "
Jeffrey Vermunt, MK2. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Training has been of high standards and quality and why I have returned for 3rd time to train with them. I would highly recommended Firebrand Training to anyone wanting to certify themselves."
S.B., Sutaj Ltd. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Fantastic instructor and made the class very interesting with the many different teaching methods. I thoroughly enjoyed it."
S.B, AT&T. - Microsoft MCSE: Communication (Skype for Business) (6 days) (24/10/2016 to 29/10/2016)

"Firebrand offer excellent training! The experience has been great and the support has been top of the class. "
Anonymous - Microsoft MCSE: Communication (Skype for Business) (6 days) (24/10/2016 to 29/10/2016)

"We had a perfect trainer who answered every question we had, and explained more we ever expected. He was available for us at all times for any questions we had outside of regular classes. I got deep insight into the product which is what I came to the course for. We got hands-on experience in the labs and excellent explanations of the technical background. The instructor is highly motivated and speaks with the experience of a senior consultant with many years of experience. The course was never boring despite the long hours and the difficult subject matters. We got the real thing and no "death by Powerpoint" "
Marco Marzorati, ISS World Services A/S. - Microsoft MCSE: Communication (Skype for Business) (6 days) (30/5/2016 to 4/6/2016)

"Its been really hard work, but really worth the time. "
Jeffrey Vermunt, MK2. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Training has been of high standards and quality and why I have returned for 3rd time to train with them. I would highly recommended Firebrand Training to anyone wanting to certify themselves."
S.B., Sutaj Ltd. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Fantastic instructor and made the class very interesting with the many different teaching methods. I thoroughly enjoyed it."
S.B, AT&T. - Microsoft MCSE: Communication (Skype for Business) (6 days) (24/10/2016 to 29/10/2016)

"Firebrand offer excellent training! The experience has been great and the support has been top of the class. "
Anonymous - Microsoft MCSE: Communication (Skype for Business) (6 days) (24/10/2016 to 29/10/2016)

"Have learned so much on this course, looking forward to putting it all into practice!"
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (27/6/2016 to 1/7/2016)

"You know you are in the right place, when your instructor on the first evening of training, during the intro to the course says, "PowerShell is not for wimps! It is a mans tool!". 10/10 - would Firebrand again :D"
Kasper Kaas Hansen, ALSO A/S. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (23/5/2016 to 29/5/2016)

"I learned a lot, this course helped me understand all the fundamentals of web development"
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (16/5/2016 to 18/5/2016)

"Enjoyed the environment - Firebrand provide correct atmosphere and tools to allow candidate to disconnect from everything and just focus on their studies."
F.A.. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (26/5/2016 to 29/5/2016)

"Very intensive training and you will have to come with an open and clear mind, to be able to handle a 7 days course with Firebrand. If you are able to do that, you will get much more from this course, that any other course possible can give you!"
Martin G Rasmussen, EG A/S. - Microsoft MCSD: Azure Solutions Architect (9 days) (23/5/2016 to 29/5/2016)

"The facility is perfectly adequate for this type of course, in that everything one needs is provided. The course instructor was very knowledgeable and was able to spend quite a lot of time explaining each subject."
Anonymous - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (22/5/2016 to 25/5/2016)

"Very intense course. Definitely more than I expected from Introduction course. "
Lucas Bertek, TempurSealy. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (22/5/2016 to 25/5/2016)

"Overall good, knowledgeable tutor, broad coverage."
Anonymous - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Learned a lot of new information regarding Dynamics NAV in a fantastic environment. The tutor is very knowledgeable and made learning interesting and fun. The location of the course at Sundsgårdens is great and the food and drink provided was first rate!"
Simon Thompson, R. H. Smith & Sons. - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Very intense course, but being away from distractions allows you to get the most from it. "
Anonymous, Bluerock Systems Ltd - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Instructor was very good. Explained the course well and went at a good pace for a course lasted 3.5 days."
Anonymous - Microsoft MCTS System Center 2012 Configuration Manager (4 days) (3/5/2016 to 5/5/2016)

"Feels like I have jacked into the Matrix and downloaded a new skillset. Was hard work, but I have learnt so much!"
Jimmie Eriksson, FordonsData Nordic AB. - Microsoft MCTS System Center 2012 Configuration Manager (4 days) (3/5/2016 to 5/5/2016)

"Firebrand has given you a skipping board to learn and start using the skills. Lots to learn and qould say a good start."
Vinod Nagdev. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (18/4/2016 to 22/4/2016)

"Intensive! But you learn a lot!"
Alfez Mannan, Acando. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (18/4/2016 to 22/4/2016)

"I would fully recommend Firebrand, to accelerate your IT skills. The training, provided by an expert in the field, offers practical advice for real world scenarios throughout. The course material is thorough, and the labs fully tested and easy to follow."
A.F., Freelance. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (9/4/2016 to 17/4/2016)

"A brilliant accelerated course which taught all the main aspects of the certification. A very good comfortable venue as well."
Sagar Hussain, IPU Limited. - Microsoft Dynamics AX 2012 Installation & Configuration (3 days) (30/3/2016 to 1/4/2016)

"Great course. You manage to basically cover everything in a short period of time. Saves allot of time. For other students it is advised to have some level (e.g.100/200) of knowledge / experience of CRM (Online) to be able to follow everything. This has definitely helped me in understanding everything and not falling behind."
Hubert Berger, Microsoft. - Microsoft Dynamics CRM 2015 (8 days) (13/3/2016 to 20/3/2016)

"All is arranged for you to only concentrate on the course to follow. From transport housing, venue facilities, meals and drinks during the whole day. The trainer is a highly business experienced expert that guides you through all aspects you need to know to both pass your exam(s) and give you best practices or what-not-to-do."
Jolanda Verwoert. - Microsoft Dynamics CRM Online 2015 (7 days) (14/3/2016 to 20/3/2016)

"Amazing experience. Cant believe how much was packed into such a short time. I cant imagine a better way to learn."
S.K.. - Microsoft Dynamics CRM Online 2015 (7 days) (14/3/2016 to 20/3/2016)

"Overall the course was well organized and our very experienced Instructor provided a lot of extra business process insights. "
Volker Schwarz, DEDON GmbH. - Microsoft Dynamics NAV 2016 Financials (5 days) (14/3/2016 to 19/3/2016)

"Great Instructor!"
Anonymous - Microsoft Dynamics NAV 2016 Financials (5 days) (14/3/2016 to 19/3/2016)

"Very detailed. It answered all my questions."
Derek Dongray, European Metal Recycling Ltd. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (10/3/2016 to 13/3/2016)

"Excellent course... Worked at a very fast pace, covering a lot of information. Excellent facilities and excellent tuition."
Miles Griffiths, EMR Group. - Microsoft Dynamics AX 2009 Advanced Developer (4 days) (10/3/2016 to 13/3/2016)

"Really good and intensive Course - learnt a lot in a short amount of time"
Jamie Robinson, Intelisense IT. - Microsoft Dynamics AX 2012 Manufacturing, Production & Logistics (6 days) (7/3/2016 to 12/3/2016)

"The course was in a lot a detail. I learnt a lot in a short apace of time."
Jake Huebner, Intelisense IT. - Microsoft Dynamics AX 2012 Manufacturing, Production & Logistics (6 days) (7/3/2016 to 12/3/2016)

"The course is intense and focused to give you all you need to know as quickly as possible."
Derek Dongray, European Metal Recycling Ltd. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/3/2016 to 9/3/2016)

"The course was intense, but also very enjoyable. The level of tuition was of a very high standard, and the location and facilities are excellent."
Miles Griffiths, EMR Group. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/3/2016 to 9/3/2016)

"Super godt kursus godt sted"
Kim Dahl Jensen , Outforce A/S. - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"Very good experience. The trainer, the facility and accommodations was just fine."
Anonymous - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"Great way to learn! If you have what it takes."
Mats Lithvall , AD Sverige AB. - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"With no basic knowledge to know all the fundamental and then some more in four days was just amazing. This is a very high speed training and for me it was a crazy very steep learning curve as well. When training ended, i felt like a zombie... Excellent trainer who even makes the most dry sql statement into something funny helps as well."
Rune Hoff , Wonderware. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Course was very well organized and the instructor was very knowledgeable. Accommodation and food was great, so you could focus completely on the course. Since I am an absolute beginner with SQL and have no IT background, I did find a number of topics difficult to understand due to insufficient background. Therefore, I think for this particular course the prerequisites should clearly mention that this course is intended for experienced IT professionals with a solid background. It is less suitable for persons with no IT background who have had limited or no exposure to SQL querying."
S.V.V., HistoGeneX. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"For someone with limited background (no IT training and limited use of SQL), the course is very challanging, however i learned so much in so little time and would consider joining another Firebrand course any time again!"
Reindert Sleven, Histogenex. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Compounded, structured, quick learning"
Thomas Edwardsen , Smarthandling. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Gives you a chance to focus 100% on learning."
Jens Jensen , Bladkompagniet. - Microsoft Dynamics AX 2012 R3 Financials (5 days) (1/2/2016 to 5/2/2016)

"The instructor was great and other staff was very helpful during this course."
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"I think the instructor and the overall setting is ideal for learning."
Magnus Kældsoe . - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"Very intense but good"
Mai-Ki Hockauf , EG A/S. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"Very respectful and professional."
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"I found the course very informative. The instructor explained clearly and was very professional. Personally having little knowledge of AX prior to course, I found it rather intensive. "
Lindsey Waldorf-Christensen , Senior Program Manager. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

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