Microsoft Dynamics 365 for Retail - Just 5 Days


What do our customers say?

"Very satisfied and will be back."
Karsten Runland, Iccompanys - Microsoft MCTS / MCITP Enterprise Messaging Administrator (Exchange 2010) (6 days), 27/9/2010 to 2/10/2010

Four reasons why you should sit your Dynamics 365 for Retail course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Retail trained and certified faster. Learn more on this 5-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your Dynamics 365 for Retail course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass Dynamics 365 for Retail first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study Dynamics 365 for Retail with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 68.075 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!


Årets Microsoft Learning Partner

On this accelerated 3-day Dynamics 365 for Retail course you’ll develop the skills and knowledge you need to deploy, maintain and use Microsoft Dynamics 365 for Retail.  

You’ll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which speeds up your learning, helping you to create insightful shopping experiences using Dynamics 365 for Retail to personalise customer engagement and increase employee productivity.

Your Microsoft Certified Trainer will guide you through Dynamics 365 for Retail to:

  • Set up and configure organizational parameters
  • Set up and configure Point of Sale
  • Set up and configure Products
  • Manage Retail Operations
  • Conduct Retail Activities

During the course, you'll prepare for and sit exam MB6-897. Passing this exam will act as the elective requirement for MCSE: Business Applications. Don't pass the exam first time? Don't worry, you'll be covered by our Certification Guarantee.

If you're a Dynamics 365 partner looking to set up, use and provide support for the application functionality in Microsoft Dynamics 365 for Retail, this course is ideal for you.

Read more ...

Interested? See prices or call 78 79 16 53

Read more ...

Interested? See prices or call 78 79 16 53

Set up and configure organisational parameters

Model an organisation

  • create models of organisations
  • create and configure organisation hierarchies
  • create and modify retail operating units

Configure retail parameters

  • set up a retail store set up info codes and sub codes
  • assign and translate info codes
  • configure units of measure and conversion
  • define retail parameters
  • set up sales tax and sales tax overrides
  • describe and configure payment methods
  • configure payment connectors
  • set up credit card payment services
  • configure full-text search

Configure workflows

  • Describe retail workflow features
  • configure workflow prerequisites
  • create and configure workflows, activate a workflow
  • associate workflows with an organisation
  • monitor workflow status

Integrate stores

  • configure and monitor Commerce Data Exchange services
  • test and troubleshoot Async client and server connectivity
  • view retail channel transactions
  • set up store locator groups

Manage retail channels

  • build an online store
  • synchronise online store sales orders
  • create a call centre

Set up and configure Point of Sale

Perform Point of Sale (POS) set up processes

  • set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles
  • Configure a receipt format
  • set up data distribution

Configure POS terminals

  • set up keyboard mapping group
  • configure POS permission groups
  • create registers and POS devices
  • create screen layouts that use button grids and images
  • manage drawer operations

Configure barcodes and labels

  • create and view barcodes for specific products
  • print shelf labels
  • create barcode masks

Set up and configure Products

Configure basic product parameters

  • create product dimensions and dimension groups
  • create a product
  • create and modify product attributes
  • create product features and assortments
  • create product relationship types and product relationships
  • create a product master or variant
  • create, assemble, disassemble, and sell product kits

Build product category hierarchies

  • describe hierarchy types
  • create a category hierarchy
  • maintain hierarchies
  • bulk edit a category

Create and manage catalogues

  • Create a catalogue
  • configure and analyse catalogue layout
  • update, validate, approve and publish catalogues
  • create source codes

Manage delivery modes

  • set up delivery modes
  • add channels to delivery modes
  • add products to delivery modes

Manage direct delivery

  • set up direct delivery
  • configure products and sales orders for direct delivery
  • confirm direct delivery orders
  • create pick waves
  • set up the picking process
  • create a workbench
  • generate picking workbench sessions

Manage pricing discounts

  • create category pricing rules
  • discount products based on catalogues
  • set up affiliated pricing
  • adjust prices; create price groups
  • configure mix and match discounts
  • create quantity discounts

Connect vendor information to products

  • create a vendor catalogue
  • set up price margin alerts on a product
  • define price points for products
  • add vendor product numbers to a product

Manage Retail Operations

  • Manage workers
  • create jobs
  • create positions
  • set up a worker
  • create and link address books
  • implement role-based security
  • view and manage shifts

Generate retail information reports

  • identify available reports
  • identify available workspaces
  • perform recency, frequency, and monetary (RFM) analysis

Implement customer loyalty schemes and gift cards

  • describe the loyalty setup process
  • configure prerequisite components
  • create a customer loyalty scheme and program
  • process loyalty transactions
  • resolve loyalty card number conflicts
  • add products to loyalty schemes
  • set up physical and virtual gift cards
  • add funds to a gift card

Manage journals

  • describe post statement actions
  • create and calculate a statement
  • view posted statements
  • configure batch processes for statements

Manage inventory replenishment

  • build replenishment rules
  • implement cross docking for product distribution
  • create a buyer’s push
  • create a replenishment hierarchy
  • create service categories

Manage a call centre

  • create fraud rules
  • create a continuity program
  • create continuity orders
  • implement credit card and refund workbenches
  • configure check holds
  • set up credit limit checking;
  • create rules for up-selling and cross-selling
  • set up target markets
  • create and use scripts

Conduct Retail Activities

Perform POS operations

  • conduct a transaction
  • override a price
  • identify reason codes and hold codes
  • hold and recall a transaction
  • clear a hold

Manage sale orders

  • view detailed status information for a sales order
  • identify sales order cancellation constraints
  • configure price matching
  • configure prepayment

Manage customers

  • create a customer
  • check for duplicate customers
  • merge and unmerge customer records
  • create and configure cases
  • search for a customer

Manage drawer operations and daily operations

  • perform opening procedures
  • conduct tender operations
  • perform overrides
  • perform closing procedures
  • open, pause, resume, and close shifts
  • clock in and out
  • create sales with cash or credit card payments
  • void transactions
  • accept returns

Manage instalment billing

  • set up and configure instalment billing
  • create payment schedules; add instalments to a sales order
  • process instalment billing payments

Manage returns and Return Merchandise Authorisation (RMA) processing

  • identify steps in the RMA process
  • create an RMA
  • configure process return options

Read more ...

Interested? See prices or call 78 79 16 53

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-897: Microsoft Dynamics 365 for Retail

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-897:

  • Set up and configure organisational parameters (20 - 25%)
  • Set up and configure Point of Sale (10 - 15%)
  • Set up and configure Products (15 - 20%)
  • Manage Retail Operations (15 - 20%)
  • Conduct Retail Activities (25 - 30%)

Read more ...

Interested? See prices or call 78 79 16 53

Included on this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 78 79 16 53.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 78 79 16 53

You should have:

  • an understanding of retail operations and POS
  • experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 78 79 16 53 and speak to one of our enrolment consultants, who can help you with a training plan.

Interested? See prices or call 78 79 16 53


When do you want to sit your accelerated course?





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We've currently trained 68.075 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
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Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (27/6/2016 to 1/7/2016)

"We had a perfect trainer who answered every question we had, and explained more we ever expected. He was available for us at all times for any questions we had outside of regular classes. I got deep insight into the product which is what I came to the course for. We got hands-on experience in the labs and excellent explanations of the technical background. The instructor is highly motivated and speaks with the experience of a senior consultant with many years of experience. The course was never boring despite the long hours and the difficult subject matters. We got the real thing and no "death by Powerpoint" "
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"Very intense course. Definitely more than I expected from Introduction course. "
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"Super godt kursus godt sted"
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