Microsoft Dynamics 365 for Field Service - Just 3 Days

Why

What do our customers say?

"The course was excellent. Would definately book another course through Firebrand. "
Anon. - Microsoft MCSE: Server Infrastructure (6 days), 16/2/2015 to 21/2/2015

Four reasons why you should sit your Dynamics 365 for Field Service course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Field Service trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your Dynamics 365 for Field Service course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass Dynamics 365 for Field Service first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study Dynamics 365 for Field Service with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 68.075 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

Årets Microsoft Learning Partner

On this accelerated 5-day Dynamics 365 for Field Service course you’ll develop the skills and knowledge to setup, configure and use Dynamics 365 for Field Service.

You’ll be immersed in the curriculum with our unique Lecture | Lab | Review technique, helping you understand how the platform tools are used to create and support a range of topics such as work orders and scheduling, faster.

Your Microsoft Certified Trainer will guide you through Microsoft Dynamics 365 for Field Service to:

  • Set up and configure Field Service
  • Manage, schedule and dispatch work orders
  • Manage Field Service mobility
  • Manage inventory and purchasing
  • Manage the Connected Field Service solution
  • Manage Agreements

Developing your Dynamics 365 for Field Service skills will assist you in increasing customer satisfaction by producing intelligent scheduling, native mobile support, and remote asset monitoring.

During the course, you’ll prepare for and sit exam MB2-877. This exam is an elective requirement for MCSE: Business Applications.

If you're a Dynamics 365 partner responsible for setting up and providing support for the Microsoft Dynamics 365 for Field Service application, this course is ideal for you.

Read more ...

Interested? See prices or call 78 79 16 53

Read more ...

Interested? See prices or call 78 79 16 53

Set up and configure Field Service

Perform initial configuration steps

  • Identify key security roles, identify resource scheduling options
  • identify entities that can be customised with administrative settings
  • Identify product and service categories

Configure product and service pricing

  • Configure product and service pricing features including minimum charge amount
  • Minimum charge duration, and the flat fee option
  • Add products and services to incidents
  • Determine when a product has a default list price and a work order price list
  • Associate products and services with price lists
  • Define tax codes

Configure bookable resources

  • Identify fields for bookable resources
  • Enable mapping functionality
  • Identify entities that are geocoded
  • Define start and end locations for resources
  • Identify differences between address types

Configure additional options

  • Configure territories and organisational units
  • Identify skills types
  • Configure characteristics and skills
  • Configure proficiency models
  • Implement resource roles and categories
  • Explain differences between organisational units and business units

Integrate other tools with Field Service

  • Automate processes by using Microsoft Flow
  • Build flows using Visual Designer
  • Identify uses for the Twilio solution
  • Identify opportunities to integrate Glympse with the Connected Field Service solution

Manage work orders

Describe the work order lifecycle

  • Describe work order fields
  • Describe work order life cycle stages
  • Identify booking status and work order status values for values for work order stages
  • Describe uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

  • Create a work order from an incident
  • Add status and substatus information to a work order
  • Configure work order type and priority
  • Organise work orders and resources by geography
  • Describe the process for closing work orders
  • Close a work order

Manage incidents

  • Describe incident types and incident type fields
  • Create and configure incident types
  • Add service tasks

Schedule and dispatch work orders

Manage scheduling options

  • Describe options for scheduling work orders including the Schedule Board and Schedule Assistant
  • Determine when to use each scheduling option
  • Describe the stages of the scheduling process and steps that occur during each stage

Implement the Schedule Board

  • Identify features and uses of the Booking Requirements view
  • Implement the integrated map feature
  • Manually schedule work orders
  • Reassign and reschedule work orders
  • Move incomplete work orders
  • Generate driving instructions for field agents
  • Create additional schedule boards
  • Configure schedule boards
  • Customise the schedule board
  • Create web resources to define custom booking rules

Implement the Schedule Assistant

  • Apply constraints to resource queries
  • Filter data
  • Specify a search radius
  • Troubleshoot Schedule Assistant
  • Optimise resource scheduling
  • Identify licensing requirements for resource scheduling add-on
  • Create optimisation profiles
  • Define objectives and constraints
  • Configure resource optimisation

Configure universal scheduling

  • Describe the uses and limitations of Universal Scheduling
  • Describe prerequisites for enabling an entity for scheduling
  • Identify entities that can be enabled for scheduling
  • Create workflows to populate data in requirement records
  • Create requirement views
  • Schedule an entity

Manage Field Service mobility

  • Install and configure the mobile app
  • Identify supported mobility options
  • Identify unique mobile app features
  • Describe differences between online and offline modes
  • Identify tasks that field agents can perform

Perform initial configuration steps for mobile app

Customise the mobile app

  • Import the Field Service project
  • Assign security roles
  • Administer connected devices

Manage mobile projects

  • Identify project artifacts that you can modify
  • Edit a project
  • Modify configuration settings
  • Publish a mobile project

Manage inventory and purchasing

Manage customer assets

  • Identify uses for customer assets
  • Create and register customer assets
  • Configure products to auto-create customer assets
  • Associate work orders with customer assets
  • Create child assets

Manage inventory

  • Set up inventory and warehouses
  • View product inventory
  • Compare and contrast inventory levels and inventory transfers adjust inventory levels
  • Transfer inventory

Managing purchasing and product returns

  • Describe the purchase order process
  • Create purchase orders
  • Display a list of receivable products for a purchase order
  • Describe the ways that a product can be returned
  • Create return merchandise authorisations
  • Finalise returns

Manage the Connected Field Service solution

Configure the Connected Field Service solution

  • Describe Connected Field Service
  • Identify key benefits of Connected Field Service
  • Install prerequisite components
  • Install and configure Connected Field Service
  • Identify components created during solution installation
  • Implement the solution

Manage devices

  • Use connections to configure multiple parts as one asset
  • Categorise devices
  • Resolve registration errors
  • View data from devices
  • Remotely send commands to devices
  • Extend connected field service solutions

Manage Agreements

Create and manage agreements

  • Describe the framework required to use or create agreements
  • Identify key elements of agreements and information needed to set up an agreement
  • Define and configure agreement settings
  • Configure agreement preferences

Define and create bookings

  • Identify the purpose, uses, and limitations of bookings
  • Describe options automatic generation of bookings
  • Set up agreement bookings

Define and create invoices

  • Describe the purposes and uses for agreement invoices
  • Identify options for generating invoices
  • Create invoices

Read more ...

Interested? See prices or call 78 79 16 53

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-877: Microsoft Dynamics 365 for Field Service

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-877:

  • Set up and configure Field Service (15 – 20%)
  • Manage work orders (15 – 20%)
  • Schedule and dispatch work orders (15-20%)
  • Manage Field Service mobility (10 – 15%)
  • Manage inventory and purchasing (10 – 15%)
  • Manage the Connected Field Service solution (5 – 10%)
  • Manage Agreements (10 – 15%)

Read more ...

Interested? See prices or call 78 79 16 53

Included in this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 78 79 16 53.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 78 79 16 53

Before attending this course, you should have:

  • A strong understanding of field service operations
  • Experience deploying, maintaining and using Microsoft Dynamics 365 for Field Service

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 78 79 16 53 and speak to one of our enrolment consultants, who can help you with a training plan.

Interested? See prices or call 78 79 16 53

When

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21/5/2018 (Monday)

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Reviews

We've currently trained 68.075 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,69% have said Firebrand exceeded their expectations:

"Have learned so much on this course, looking forward to putting it all into practice!"
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (27/6/2016 to 1/7/2016)

"We had a perfect trainer who answered every question we had, and explained more we ever expected. He was available for us at all times for any questions we had outside of regular classes. I got deep insight into the product which is what I came to the course for. We got hands-on experience in the labs and excellent explanations of the technical background. The instructor is highly motivated and speaks with the experience of a senior consultant with many years of experience. The course was never boring despite the long hours and the difficult subject matters. We got the real thing and no "death by Powerpoint" "
Marco Marzorati, ISS World Services A/S. - Microsoft MCSE: Communication (Skype for Business) (6 days) (30/5/2016 to 4/6/2016)

"You know you are in the right place, when your instructor on the first evening of training, during the intro to the course says, "PowerShell is not for wimps! It is a mans tool!". 10/10 - would Firebrand again :D"
Kasper Kaas Hansen, ALSO A/S. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (23/5/2016 to 29/5/2016)

"I learned a lot, this course helped me understand all the fundamentals of web development"
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (16/5/2016 to 18/5/2016)

"Enjoyed the environment - Firebrand provide correct atmosphere and tools to allow candidate to disconnect from everything and just focus on their studies."
F.A.. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (26/5/2016 to 29/5/2016)

"Very intensive training and you will have to come with an open and clear mind, to be able to handle a 7 days course with Firebrand. If you are able to do that, you will get much more from this course, that any other course possible can give you!"
Martin G Rasmussen, EG A/S. - Microsoft MCSD: Azure Solutions Architect (9 days) (23/5/2016 to 29/5/2016)

"The facility is perfectly adequate for this type of course, in that everything one needs is provided. The course instructor was very knowledgeable and was able to spend quite a lot of time explaining each subject."
Anonymous - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (22/5/2016 to 25/5/2016)

"Very intense course. Definitely more than I expected from Introduction course. "
Lucas Bertek, TempurSealy. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (22/5/2016 to 25/5/2016)

"Overall good, knowledgeable tutor, broad coverage."
Anonymous - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Learned a lot of new information regarding Dynamics NAV in a fantastic environment. The tutor is very knowledgeable and made learning interesting and fun. The location of the course at Sundsgårdens is great and the food and drink provided was first rate!"
Simon Thompson, R. H. Smith & Sons. - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Very intense course, but being away from distractions allows you to get the most from it. "
Anonymous, Bluerock Systems Ltd - Microsoft Dynamics NAV 2016 Developer (6 days) (9/5/2016 to 14/5/2016)

"Instructor was very good. Explained the course well and went at a good pace for a course lasted 3.5 days."
Anonymous - Microsoft MCTS System Center 2012 Configuration Manager (4 days) (3/5/2016 to 5/5/2016)

"Feels like I have jacked into the Matrix and downloaded a new skillset. Was hard work, but I have learnt so much!"
Jimmie Eriksson, FordonsData Nordic AB. - Microsoft MCTS System Center 2012 Configuration Manager (4 days) (3/5/2016 to 5/5/2016)

"Firebrand has given you a skipping board to learn and start using the skills. Lots to learn and qould say a good start."
Vinod Nagdev. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (18/4/2016 to 22/4/2016)

"Intensive! But you learn a lot!"
Alfez Mannan, Acando. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (18/4/2016 to 22/4/2016)

"I would fully recommend Firebrand, to accelerate your IT skills. The training, provided by an expert in the field, offers practical advice for real world scenarios throughout. The course material is thorough, and the labs fully tested and easy to follow."
A.F., Freelance. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (9/4/2016 to 17/4/2016)

"A brilliant accelerated course which taught all the main aspects of the certification. A very good comfortable venue as well."
Sagar Hussain, IPU Limited. - Microsoft Dynamics AX 2012 Installation & Configuration (3 days) (30/3/2016 to 1/4/2016)

"Great course. You manage to basically cover everything in a short period of time. Saves allot of time. For other students it is advised to have some level (e.g.100/200) of knowledge / experience of CRM (Online) to be able to follow everything. This has definitely helped me in understanding everything and not falling behind."
Hubert Berger, Microsoft. - Microsoft Dynamics CRM 2015 (8 days) (13/3/2016 to 20/3/2016)

"All is arranged for you to only concentrate on the course to follow. From transport housing, venue facilities, meals and drinks during the whole day. The trainer is a highly business experienced expert that guides you through all aspects you need to know to both pass your exam(s) and give you best practices or what-not-to-do."
Jolanda Verwoert. - Microsoft Dynamics CRM Online 2015 (7 days) (14/3/2016 to 20/3/2016)

"Amazing experience. Cant believe how much was packed into such a short time. I cant imagine a better way to learn."
S.K.. - Microsoft Dynamics CRM Online 2015 (7 days) (14/3/2016 to 20/3/2016)

"Overall the course was well organized and our very experienced Instructor provided a lot of extra business process insights. "
Volker Schwarz, DEDON GmbH. - Microsoft Dynamics NAV 2016 Financials (5 days) (14/3/2016 to 19/3/2016)

"Great Instructor!"
Anonymous - Microsoft Dynamics NAV 2016 Financials (5 days) (14/3/2016 to 19/3/2016)

"Very detailed. It answered all my questions."
Derek Dongray, European Metal Recycling Ltd. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (10/3/2016 to 13/3/2016)

"Excellent course... Worked at a very fast pace, covering a lot of information. Excellent facilities and excellent tuition."
Miles Griffiths, EMR Group. - Microsoft Dynamics AX 2009 Advanced Developer (4 days) (10/3/2016 to 13/3/2016)

"Really good and intensive Course - learnt a lot in a short amount of time"
Jamie Robinson, Intelisense IT. - Microsoft Dynamics AX 2012 Manufacturing, Production & Logistics (6 days) (7/3/2016 to 12/3/2016)

"The course was in a lot a detail. I learnt a lot in a short apace of time."
Jake Huebner, Intelisense IT. - Microsoft Dynamics AX 2012 Manufacturing, Production & Logistics (6 days) (7/3/2016 to 12/3/2016)

"The course is intense and focused to give you all you need to know as quickly as possible."
Derek Dongray, European Metal Recycling Ltd. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/3/2016 to 9/3/2016)

"The course was intense, but also very enjoyable. The level of tuition was of a very high standard, and the location and facilities are excellent."
Miles Griffiths, EMR Group. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/3/2016 to 9/3/2016)

"Super godt kursus godt sted"
Kim Dahl Jensen , Outforce A/S. - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"Very good experience. The trainer, the facility and accommodations was just fine."
Anonymous - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"Great way to learn! If you have what it takes."
Mats Lithvall , AD Sverige AB. - Microsoft MCSA: SQL Server (9 days) (13/2/2016 to 21/2/2016)

"With no basic knowledge to know all the fundamental and then some more in four days was just amazing. This is a very high speed training and for me it was a crazy very steep learning curve as well. When training ended, i felt like a zombie... Excellent trainer who even makes the most dry sql statement into something funny helps as well."
Rune Hoff , Wonderware. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Course was very well organized and the instructor was very knowledgeable. Accommodation and food was great, so you could focus completely on the course. Since I am an absolute beginner with SQL and have no IT background, I did find a number of topics difficult to understand due to insufficient background. Therefore, I think for this particular course the prerequisites should clearly mention that this course is intended for experienced IT professionals with a solid background. It is less suitable for persons with no IT background who have had limited or no exposure to SQL querying."
S.V.V., HistoGeneX. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"For someone with limited background (no IT training and limited use of SQL), the course is very challanging, however i learned so much in so little time and would consider joining another Firebrand course any time again!"
Reindert Sleven, Histogenex. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Compounded, structured, quick learning"
Thomas Edwardsen , Smarthandling. - Microsoft Querying SQL Server (4 days) (13/2/2016 to 16/2/2016)

"Gives you a chance to focus 100% on learning."
Jens Jensen , Bladkompagniet. - Microsoft Dynamics AX 2012 R3 Financials (5 days) (1/2/2016 to 5/2/2016)

"The instructor was great and other staff was very helpful during this course."
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"I think the instructor and the overall setting is ideal for learning."
Magnus Kældsoe . - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"Very intense but good"
Mai-Ki Hockauf , EG A/S. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"Very respectful and professional."
Anonymous - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"I found the course very informative. The instructor explained clearly and was very professional. Personally having little knowledge of AX prior to course, I found it rather intensive. "
Lindsey Waldorf-Christensen , Senior Program Manager. - Microsoft Dynamics AX 2012 R3 Trade & Logistics (5 days) (25/1/2016 to 29/1/2016)

"Very intensive but still graspable. Accelerates the learning process but if you slack off even for a few minutes you can get behind massively."
Adam Lindén, MWM Group. - Microsoft Dynamics Sure Step 2012 (2 days) (19/1/2016 to 20/1/2016)

"This was a nice course and great training. The instructor has great knowledge and is able to communicate/explain details thoroughly and in depth."
P.S.. - Microsoft Dynamics AX 2012 Development - Advanced (4 days)

"Firebrand live up to their claim to deliver learning, accelerated."
Anonymous - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (10/12/2015 to 13/12/2015)

"Its hard going but when you have little time for training it is perfect."
Gordon Walker , AAF Ltd. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (10/12/2015 to 13/12/2015)

"Nice surroundings with facilities to study hard and ability to check results of study immediately."
Rune Brandt Johansen , SBS Consult. - Microsoft MCSA: Office 365 (5 days) (7/12/2015 to 10/12/2015)

"yes you have the chance to fully focused on oyur certification here."
Thinenthiran Ramachandran , Mercell Norge AS. - Microsoft MCSA: Office 365 (5 days) (7/12/2015 to 10/12/2015)

"The DAX2012 training offered by Firebrand is one of the best training I have ever attended. Our trainer is extremely experienced and explain all the concepts with concrete demos, which enable use to understand the concepts thoroughly. "
Juntao Chen , Widex. - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/12/2015 to 9/12/2015)

"Intensivt men larorikt."
Anonymous - Microsoft Dynamics AX 2012 Development - Introduction (4 days) (6/12/2015 to 9/12/2015)

"Its very intense training. You get out of it, what you put into it. The instructor is extremely knowledgeable and shares with you real world scenarios and experiences! "
Anonymous - Microsoft MCSE: SharePoint 2013 (6 days) (30/11/2015 to 5/12/2015)

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