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ISO - 20000 Lead Implementer - IT Service Management
Overview
Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.
In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000
Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.
How to become a Lead Implementer faster than anywhere else
The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:
- ISO 10006: Quality management systems - Guidelines for quality management in projects
- ISO 20000-2: Guidelines for the implementation of an ITSMS
- ITIL
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:
- Certified ISO/IEC 20000 Provisional Implementer
- Certified ISO/IEC 20000 Implementer
- Certified ISO/IEC 20000 Lead Implementer
Four reasons why you should sit your ISO 20000 course with Firebrand Training
- You'll be ISO 20000 trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
- Your ISO 20000 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
- Pass ISO 20000 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
- Study ISO 20000 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001
Curriculum
At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:
Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000; Initiating an ITSMS
- Introduction to management systems and the process approach
- Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
- Fundamental principles of Information Technology Service
- Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
- Writing a business case and a project plan for the implementation of an ITSMS
Planning an ITSMS based on ISO 20000
- Definition of the scope of an ITSMS
- Definition of an ITSMS policy and objectives
- Documentation of the processes and procedures
- Service level management
- Budgeting and accounting for IT services
- Competence management
Implementing an ITSMS based on ISO 20000
- Change management
- Configuration and release management
- Capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an ITSMS
Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS
- Controlling and Monitoring an ITSMS
- Development of metrics, performance indicators and dashboards
- ISO 20000 internal Audit
- Management review of an ITSMS
- Implementation of a continual improvement program
- Preparing for an ISO 20000 certification audit
Exam Track
You'll sit the following exam during the course:
- Certified ISO/IEC 20000 Lead Implementer
The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:
- Fundamental principles and concepts of Information Technology Service
- Information Technology Service Best Practice based on ISO 20000-2
- Planning an ITSMS based on ISO 20000
- Implementing an ITSMS based on ISO 20000
- Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
- Continual improvement of an ITSMS based on ISO 20000
- Preparing for an ISO 20000-1 certification audit
What's included
As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Are you ready to get certified in record time?
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call 89 88 66 05 and speak to one of our enrolment consultants, who can help you with a training plan.
Reviews
We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
94,80% have said Firebrand exceeded their expectations:
"Cracking team and I always felt well supported for my training journey."
A.H.. (29/4/2024 (Monday) to 1/5/2024 (Wednesday))
"Cracking team and I always felt well supported for my training journey."
A.H.. (29/4/2024 (Monday) to 1/5/2024 (Wednesday))
"The course is very intensive but the instructor made it fun and engaging. I would easily do a course again with Firebrand"
C.D.. (21/2/2024 (Wednesday) to 23/2/2024 (Friday))
"The course is very intensive but the instructor made it fun and engaging. I would easily do a course again with Firebrand"
C.D.. (21/2/2024 (Wednesday) to 23/2/2024 (Friday))
"Intense but informative. Made easy to digest by great, personable instructor"
Stefan Jones, N2S. (21/2/2024 (Wednesday) to 23/2/2024 (Friday))
Course Dates
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26/8/2024 (Monday) |
28/8/2024 (Wednesday) |
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10/2/2025 (Monday) |
12/2/2025 (Wednesday) |
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24/3/2025 (Monday) |
26/3/2025 (Wednesday) |
Open |
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5/5/2025 (Monday) |
7/5/2025 (Wednesday) |
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16/6/2025 (Monday) |
18/6/2025 (Wednesday) |
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