ISO 20000 Lead Auditor - Just 3 Days

Why

What do our customers say?

"Nice intense course"
Michael c.w. hansen, Danish Defense - ISO 27001 Lead Auditor (3 days), 19/3/2012 to 21/3/2012

Four reasons why you should sit your ISO 20000 course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ISO 20000 trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ISO 20000 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ISO 20000 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ISO 20000 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 68.075 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

Accelerated ISO training, ISO course and ISO certification

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

  • How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
  • How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
  • The necessary expertise to manage an SMS audit team
  • Operation of a service management system that conforms to ISO 20000
  • The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Auditor
  • Certified ISO/IEC 20000 Auditor
  • Certified ISO/IEC 20000 Lead Auditor

Read more ...

Interested? See prices or call 78 79 16 53

Read more ...

Interested? See prices or call 78 79 16 53

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to Service Management
  • Fundamental principles of Information Technology Service
  • The ISO 20000 certification process
  • Understanding an Information Technology Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

  • Understanding fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • How to prepare for an an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • How to conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • What is the ISO 20000 Surveillance audit?
  • ISO 20000 internal audit management program

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Interested? See prices or call 78 79 16 53

You'll sit the following exam during the course:

  • PECB Certified ISO / IEC 20000 Lead Auditor

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Interested? See prices or call 78 79 16 53

  • Student manual - containing over 450 pages of information and practical examples.
  • Certificate - worth 31 CPE (Continuing Professional Education) credits.

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 78 79 16 53.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 78 79 16 53

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 78 79 16 53 and speak to one of our enrolment consultants, who can help you with a training plan.

Interested? See prices or call 78 79 16 53

When

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Reviews

We've currently trained 68.075 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,71% have said Firebrand exceeded their expectations:

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer (3 days) (8/6/2016 to 10/6/2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonymous - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Intensive & Excellent"
Anonymous - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer (3 days) (7/12/2015 to 9/12/2015)

"Good short course, facilities and exam policy."
Anonymous - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonymous - ISO 27001 Lead Implementer (3 days) (14/9/2015 to 16/9/2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"Firebrand courses are really fast learning."
Anonymous - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonymous - ISO 27001 Lead Auditor (3 days) (11/5/2015 to 13/5/2015)

"Focused learning, no distractions"
Anonymous - ISO 27001 Lead Implementer (3 days) (23/2/2015 to 25/2/2015)

"High speed learning, interesting teacher + a brease to focus during the sittings."
Marwan Yachouh , Globesoft. - ISO 27001 Lead Implementer (3 days) (23/2/2015 to 25/2/2015)

"Its a good experience in terms of learning and teachers that know their way around the subject."
Johnny Berntsen , Calibra Consulting. - ISO 27001 Lead Implementer (3 days) (23/2/2015 to 25/2/2015)

"It was a smoth operation, intense with a teacher with a lot of practical experience."
Anonymous - ISO 27001 Lead Implementer (3 days) (23/2/2015 to 25/2/2015)

"Excellent trainer and flawless arrangement"
Anonymous - ISO 27001 Lead Implementer (3 days) (24/11/2014 to 26/11/2014)

"Condensed, sweet, efficient."
Anonymous - ISO 27001 Lead Implementer (3 days) (15/9/2014 to 17/9/2014)

""Very competent and engaged instructor. Excellent experience""
Simon Heinsen, Devoteam A/S. - ISO 27001 Lead Implementer (3 days) (15/9/2014 to 17/9/2014)

"Efficient training and good facilities."
Anonymous - ISO 27001 Lead Implementer (3 days) (15/9/2014 to 17/9/2014)

"Good and intensive training. Very good facilities."
Anonymous - ISO 27001 Lead Implementer (3 days) (2/6/2014 to 4/6/2014)

"I enjoyed my training with Firebrand and recommend it to anyone who is looking for intensive training."
Bo Stison , Zitcom. - ISO 27001 Lead Auditor (3 days) (26/5/2014 to 28/5/2014)

"Informative course in short time"
Anonymous - ISO 27001 Lead Implementer (3 days) (23/9/2013 to 25/9/2013)

"Good training full of anecdotal support based on real World experience made the training relevant."
Anonymous - ISO 27001 Lead Implementer (3 days) (22/4/2013 to 24/4/2013)

"Intensive - Great"
Theresia Bäcklin, Ninta AB. - ISO 27001 Lead Auditor (3 days) (15/4/2013 to 17/4/2013)

"Very valuable training with an experienced instructor"
Nils Hembre, Primesource AS. - ISO 27001 Lead Auditor (3 days) (15/4/2013 to 17/4/2013)

"Intense - and very valuable training"
Anonymous, Atea - ISO 27001 Lead Implementer (3 days) (12/11/2012 to 14/11/2012)

"Nice intense course"
Michael c.w. hansen , Danish Defense. - ISO 27001 Lead Auditor (3 days) (19/3/2012 to 21/3/2012)

"An exact match between expected and delivered."
Jarkko Aula , Sofigate. - ISO 27001 Lead Auditor (3 days) (19/3/2012 to 21/3/2012)

"Nice intense course!!"
Michael Winther , Danish Defence. - ISO 27001 Lead Auditor (3 days) (19/3/2012 to 21/3/2012)

"Very good trainer - very knowledgeable and experienced. Maintained my interest throughout the course. Good mix of attendees from various backgrounds, too. "
Craig Jameson, HM Passport Office. - ISO 27001 Lead Auditor (3 days) (18/4/2018 to 20/4/2018)

"This is the second course I have attended at Firebrand. They provide excellent training without large amounts of time out of the office!"
Chris Ward, Purple Wombat Security. - ISO 27001 Lead Implementer (3 days) (26/3/2018 to 28/3/2018)

"I really enjoyed my training at Firebrand. It was very engaging and interactive with very friendly and approachable staff"
Jamie Scott, Nissan. - ISO 27001 Foundation (2 days) (25/1/2018 to 26/1/2018)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor (3 days) (2/10/2017 to 4/10/2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor (3 days) (2/10/2017 to 4/10/2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor (3 days) (5/7/2017 to 7/7/2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonymous - ISO 27001 Lead Auditor (3 days) (5/7/2017 to 7/7/2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer (3 days) (3/5/2017 to 5/5/2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer (3 days) (3/5/2017 to 5/5/2017)

"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonymous - ISO 22301 Lead Implementer (3 days) (20/3/2017 to 22/3/2017)

"Everything fits perfectly together, competence and learning enviroment, would do it at any time again."
Anonymous - ISO 22301 Lead Implementer (3 days) (20/3/2017 to 22/3/2017)

"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor (3 days) (4/1/2017 to 6/1/2017)

"Very professional, high quality, good atmosphere, good training material. Highly recommend."
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

"Excellent and professionally organized!"
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

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