ISO - 20000 Foundation - IT Service Management

Overview

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

• Understand the basic service management concepts, definitions, and approaches
• Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
• Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:

• Auditors
• Members of an IT Service team
• Technicians involved in operations related to an SMS
• Those who want to learn about the processes of a Service Management System (SMS)

Four reasons why you should sit your ISO 20000 Foundation course with Firebrand Training

1. You'll be ISO 20000 Foundation trained and certified faster. Learn more on this 1-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
2. Your ISO 20000 Foundation course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
3. Pass ISO 20000 Foundation first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
4. Study ISO 20000 Foundation with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001