ITIL® Foundation Certification (ITIL 4) - Just 2 Days

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:


  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

Within 2 days, you'll learn from expert instructors to enhance your understanding of the course material. This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

Sit the ITIL 4 Foundation exam at the Firebrand Training Centre during your course, covered by your Certification Guarantee. The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.


Four reasons why you should sit your ITIL Foundation course with Firebrand Training

  1. You'll be ITIL Foundation trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ITIL Foundation course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ITIL Foundation first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ITIL Foundation with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 72.589 students saving more than one million hours since 2001

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery


Lesson 1: ITIL 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value

Lesson 3: The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organisations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Lesson 4: The ITIL Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

Lesson 5: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Principle Interaction

Lesson 6: Governance

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

Lesson 7: The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Lesson 8: Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Lesson 9: Key ITIL Practices

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 10: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Exam Track...

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® 4 Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

    What's Included...

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 78 79 16 53.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar


To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 78 79 16 53 and speak to one of our enrolment consultants, who can help you with a training plan.


ITIL® ITIL Foundation Course Dates

ITIL® - Foundation (ITIL 4)




Book now

12/8/2019 (Monday)

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28/8/2019 (Wednesday)

29/8/2019 (Thursday)



7/10/2019 (Monday)

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16/12/2019 (Monday)

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We've currently trained 72.589 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,75% have said Firebrand exceeded their expectations:

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (ITIL 4) (2 days) (11/7/2016 to 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (ITIL 4) (2 days) (11/7/2016 to 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation (ITIL 4) (2 days)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (ITIL 4) (2 days) (20/1/2016 to 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation (ITIL 4) (2 days) (20/1/2016 to 21/1/2016)

"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)

"Factbased and proffessional."
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Course was very intense"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"Focused Condensed Embracing"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonymous, Signicat - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation (ITIL 4) (2 days) (24/9/2015 to 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 7/7/2015)

"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (6/7/2015 to 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation (ITIL 4) (2 days) (18/5/2015 to 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation (ITIL 4) (2 days) (18/5/2015 to 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation (ITIL 4) (2 days) (18/5/2015 to 19/5/2015)

"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® Foundation (ITIL 4) (2 days) (18/5/2015 to 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation (ITIL 4) (2 days) (11/5/2015 to 12/5/2015)

"Great teacher"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (11/5/2015 to 12/5/2015)

"Great instructor, explains very well and eazy to understand."
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (11/5/2015 to 12/5/2015)

"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® Foundation (ITIL 4) (2 days) (11/5/2015 to 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation (ITIL 4) (2 days) (27/4/2015 to 28/4/2015)

"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot! "
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (27/4/2015 to 28/4/2015)

"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® Foundation (ITIL 4) (2 days) (27/4/2015 to 28/4/2015)

Anonymous - ITIL® Foundation (ITIL 4) (2 days) (27/4/2015 to 28/4/2015)

"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation (ITIL 4) (2 days) (27/4/2015 to 28/4/2015)

"Intense, fun!"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (9/3/2015 to 10/3/2015)

"Great environment, great Teacher, fantastic communication, food (veg) was super."
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (9/3/2015 to 10/3/2015)

Anonymous - ITIL® Foundation (ITIL 4) (2 days) (15/1/2015 to 16/1/2015)

"Good facilities. Great instructor"
Anonymous - ITIL® Foundation (ITIL 4) (2 days) (15/1/2015 to 16/1/2015)

"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation (ITIL 4) (2 days) (30/10/2014 to 31/10/2014)

"Kind and proffesional"
Magnus Møller Jørgensen , Haldor Topsøe. - ITIL® Foundation (ITIL 4) (2 days) (30/10/2014 to 31/10/2014)