AXELOS - ITIL® 4 Monitor, Support & Fulfil: Service Desk

Overview

This accelerated ITIL 4 Monitor, Support & Fulfil: Service Desk certification is for IT professionals who want to prove and validate their skills in this specific practice area.

Upon completion of this course you will be able to demonstrate your understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area. This includes understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.

In just 1 day, you’ll learn to:

• Define the key concepts, principles, value and challenges of Service Desk
• Capture demand for incident resolution and service requests
• Establish and maintain communication channels and interfaces between the service provider and users
• Enable effective, efficient, and convenient communications between the service provider and its users
• Apply Service Desk metrics to improve performance
• Measure, assess and develop the Service Desk practice capability in your organisation by using the ITIL Maturity Model.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

At the end of this course, you’ll sit the Peoplecert (Axelos) exam, and achieve your ITIL 4 Monitor, Support & Fulfil: Service Desk certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• Any professional who wants to prove and validate their skills in the specific practice area.
• The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.