AXELOS - ITIL® 4 Collaborate, Assure & Improve: Relationship Management

Overview

This accelerated ITIL 4 Collaborate, Assure & Improve: Relationship Management certification is for IT professionals who want to prove and validate their skills in this specific practice area.

Upon completion of this course you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Relationship Management practice in their everyday work. 

In just 1 day, you’ll also learn to:

• Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
• Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
• Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
• Identify and manage stakeholders and their interests
• Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Collaborate, Assure & Improve: Relationship Management certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• For any professional who wants to prove and validate their skills in the specific practice area.
• The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.