Microsoft - MCTS / MCITP Enterprise Support Technician



Only 5 Days



Classroom / Online / Hybrid

Next date

Next date:

24.6.2024 (Monday)


Windows Vista is dubbed as Microsoft's most compelling operating system release in over a decade. Windows Vista offers substantial new capabilities in security, performance, reliability, and manageability. It is also the first operating system released with the .NET Framework 3.0 in mind, and the first client operating system to include the .NET Framework 3.0 as a part of its own installation.

Our 5 day accelerated MCITP Enterprise Support Technician Firebrand Training provides information technology professionals with the knowledge and skills necessary to install, configure, support, and troubleshoot Microsoft Windows Vista. This course prepares you and will test you on the following Microsoft Exams:

  • 70-620 (MCTS) Microsoft Windows Vista, Configuring
  • 70-622 (MCITP): Microsoft Desktop Support: Enterprise

Upon completion of this course you will be able to:

  • Install or Upgrade the operating system to Windows Vista
  • Deploy Windows Vista in the Enterprise
  • Troubleshoot Applications on Windows Vista
  • Troubleshoot connectivity problems
  • Troubleshoot Installation issues

Our Vista Program:

  • Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
  • Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
  • Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Four reasons why you should sit your Enterprise course with Firebrand Training

  1. You'll be Enterprise trained and certified faster. Learn more on this 5-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your Enterprise course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass Enterprise first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study Enterprise with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001


For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.


  • Overwhelmingly, individuals with Microsoft certifications have an advanced level of knowledge, expertise and skill, and command more professional credibility

Human Resources

  • Employer-funded training and certification programs are a key to retaining skilled IT staff. Career development and advancement opportunities are shown to significantly reduce rates of employee turnover
  • Certification Training Programs provide benchmarks for hiring and promotion decisions by accurately assessing technical skills
  • For-certification training programs maximize educational investments through immediate validation of skills

Microsoft certification affords special membership benefits

  • Technical information, product information and exclusive discounts on products and services through a secured section of the Microsoft website
  • Microsoft logos and certificate for your personal promotion to clients or potential employers
  • Invitations to Microsoft conferences and other educational opportunities
  • Access to the secure Microsoft Certified Professional Magazine Online website

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts


Firebrand Training's MCITP Enterprise Support Technician Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows Vista operating system.

Course Content

Installing and Configuring the Windows Vista Operating System

  • Module 1: Installing and Upgrading Windows Vista
  • Module 2: Configuring and Troubleshooting Post-Installation System Settings
  • Module 3: Configuring Windows Security Features
  • Module 4: Configuring Network Connectivity
  • Module 5: Configuring Applications Included with Windows Vista
  • Module 6: Maintaining and Optimizing Systems That Run Windows Vista
  • Module 7: Configuring and Troubleshooting Mobile Computing
  • Review; Self-study; Exam 70-620
  • TS: Microsoft Windows Vista, Configuring

Maintaining and Troubleshooting Windows Vista Computers

  • Module 8: Deploying Windows Vista
  • Module 9: Managing Vista Security
  • Module 10: Managing and Maintaining Systems That Run Windows Vista
  • Module 11: Configuring and Troubleshooting Networking
  • Review; Self-study; Exam 70-622
  • Pro: Microsoft Desktop Support: ENTERPRISE

Daily lectures, labs, and review sessions are supplemented by a combination of:

  • Proprietary Lab Manual & Microsoft coursecodeware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
  • Self Test or Transcender Testing Software

Exam Track

MCITP Enterprise Support Technician candidates are required to pass the following examination as prescribed by our examination track:

Exam 70-620 TS: Microsoft Windows Vista, Configuring

Exam 70-622 Pro: Microsoft Desktop Support: Enterprise

What's Included


  • MCITP Self-Paced Training Kit (Exam 70-622): Supporting & Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians Book/DVD Package
    ISBN: 9780735624085

Microsoft Official Curriculum

  • MOC 5115 BC - Installing and Configuring Vista
  • MOC 5116 AC - Configuring Vista Mobile Computing and Apps

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


Students that are successful in the MCITP Enterprise Support Technician Accelerated Certification Program are IT professionals, who work in an upper MORG or enterprise environment that uses Windows Vista; who have experience with previous versions of the Windows operating system; and who might have experience with Windows Server operating systems

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.40% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"All in all I found it a great learning type, be prepared for some hard work but the benefits are amazing."
Jeff Thompson, Aspire. (5.12.2011 (Monday) to 9.12.2011 (Friday))

"An amazing learning experience, I am very pleased with the results. This will no doubt help me to further my career in IT."
Rob Phillips. (15.2.2010 (Monday) to 19.2.2010 (Friday))

"Very effective, quick fast track solution to specific leaning requirements, Does just what it says on the tin."
D.J, Dazzle Computer Solutions. (15.2.2010 (Monday) to 19.2.2010 (Friday))

"Good training courses offered in a comfortable environment conducive to maximum learning with minimum fuss. I enrolled on the MCITP Enterprise Support Technician course because it was very well defined and has given me the qualifications I was after at this time with the minimum disruption to my life."
M.K. (14.12.2009 (Monday) to 18.12.2009 (Friday))

"Well, this is my third experience at Firebrand and without a doubt it is the best experience I had to study for all my certifications. Teaching = Highly Informative Learning = Accelerated/Intense (but its all worth it) Thanks to all the training and operational staff."
Suleyman Kandanli, Smartodds Ltd. (14.12.2009 (Monday) to 18.12.2009 (Friday))

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