Desktop Support Technician | Firebrand Training

Overview

Firebrand Training's Official MCSA: Windows 7 - Enterprise Desktop Support Technician course is for you if you use Microsoft Windows 7 as a desktop operating system in an enterprise environment. The course will provide you with knowledge and exposure to the Windows 7 Operating system, and prepare you for the Configuring Windows 7 (70-680) and Windows 7, Enterprise Desktop Support Technician (70-685) exams.

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Four reasons why you should sit your Desktop Support Technician course with Firebrand Training

You'll be Desktop Support Technician trained and certified faster. Learn more on this 6-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your Desktop Support Technician course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass Desktop Support Technician first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study Desktop Support Technician with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001

Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

Installing, Upgrading, and Migrating to Windows 7
Deploying Windows 7
Configuring Hardware
Configuring Applications
Configuring Access to Resources
Mobile Computing
Monitoring and Maintaining Windows 7
Configuring Backup and Recovery Options
Preparing to Deploy Windows 7 Business Desktops
Assessing Application Compatibility in Windows 7
Designing Standard Windows 7 Images
Migrating User State Using WET and USMT 4.0
Designing Configuring and Managing the Client Environment

Exam Track

This course prepares you for, and you take, the following two exams:

Exam 70-680: Configuring Windows 7
Exam 70-685: Windows 7, Enterprise Desktop Support Technician

What's Included

Microsoft Official Curriculum provided on the course:

MOC 6292 AK - Installing and Configuring Windows® 7 Client

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Students attending this course should have some experience of working with Microsoft Windows XP, Windows Vista or Windows 7. They should also possess a basic understanding of networking concepts and computer hardware.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 94.70% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Intense course with great results and a world of knowledge in a short period of time. "
Jason Pascoe, MOD. (27.10.2014 (Monday) to 1.11.2014 (Saturday))

"First time using firebrand, very impressed. The instructor was a top quality, I will be very happy if he is my instructor on future courses that I will be attending."
Nicholas Nelson, MOD. (27.10.2014 (Monday) to 1.11.2014 (Saturday))

"Firebrand have the personnel, facilities and resources to maximize your learning experience"
Luke Gardner, OC&C Strategy Consultants. (11.11.2013 (Monday) to 16.11.2013 (Saturday))

"Firebrand training envioment is ideal for anyone who wants to fast track their certification path"
Roger Mayne, Sabre Insurance Company Ltd. (11.11.2013 (Monday) to 16.11.2013 (Saturday))

"A pleasant experience, lots of hard work, very hands on but Candidate needs to put in as much as he/she wants to get out, highly recommend!"
Sergio Vieira, Standard Chartered Bank. (26.11.2012 (Monday) to 1.12.2012 (Saturday))

Course Dates

Start	Finish	Status	Location
26.8.2024 (Monday)	31.8.2024 (Saturday)	Finished - Leave feedback	-

10.2.2025 (Monday)	15.2.2025 (Saturday)	Limited availability	Nationwide
24.3.2025 (Monday)	29.3.2025 (Saturday)	Open	Nationwide
5.5.2025 (Monday)	10.5.2025 (Saturday)	Open	Nationwide
16.6.2025 (Monday)	21.6.2025 (Saturday)	Open	Nationwide

Microsoft - MCSA: Windows 7 - Enterprise Desktop Support Technician