Microsoft - Dynamics CRM 2016 Customer Service

Overview

On this 5 day accelerated Microsoft Dynamics CRM 2016 Customer Service course you’ll learn to improve customer satisfaction through automation of business processes.

You’ll develop the skills to leverage the full capabilities of powerful Customer Service and Service Scheduling functionality in Microsoft Dynamics CRM 2016. This will simplify the customer service process for employees within your organisation, leading to more satisfied customers.

Taught by your expert Microsoft certified instructor, you’ll be fully immersed in the course using Firebrand’s unique Lecture | Lab | Review technique. This will help you quickly develop skills to:

• Manage cases and the knowledge base
• Manage queues, entitlements and service level agreements (SLAs)
• Manage service scheduling, interactive service hub, and the unified help desk
• Work with FieldOne and surveys and perform service management analysis (20-25%)

You’ll sit exam MB2-714: Microsoft Dynamics CRM 2016 Customer Service on-site as part of the course, covered by our certification guarantee.

Passing exam MB2-714 previously resulted in achieving the Microsoft Specialist: Dynamics CRM 2016 Customer Service certification.

Microsoft retired the Specialist credential as of 31 March, 2017. The exams remain available and where applicable will count towards the relevant existing MCSA, MCSE or MCSD certification.

This Microsoft Dynamics CRM 2016 Customer Service course is most suited to those in customer service or operations, sales managers and office managers or executives.

Four reasons why you should sit your Dynamics CRM 2016 Customer Service course with Firebrand Training

1. You'll be Dynamics CRM 2016 Customer Service trained and certified faster. Learn more on this 5-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
2. Your Dynamics CRM 2016 Customer Service course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
3. Pass Dynamics CRM 2016 Customer Service first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
4. Study Dynamics CRM 2016 Customer Service with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001