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ISO - 20000 Lead Implementer - IT service Management

Duration

Duration:

Only 3 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

28.3.2022 (Monday)

Overview

PECB Titanium Partner

Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.

In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000

Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.

How to become a Lead Implementer faster than anywhere else

The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:

  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Implementer
  • Certified ISO/IEC 20000 Implementer
  • Certified ISO/IEC 20000 Lead Implementer

Four reasons why you should sit your ISO 20000 course with Firebrand Training

  1. You'll be ISO 20000 trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ISO 20000 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ISO 20000 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ISO 20000 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 113703 students saving more than one million hours since 2001

Benefits

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities.
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify

Curriculum

At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:

Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000; Initiating an ITSMS

  • Introduction to management systems and the process approach
  • Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
  • Fundamental principles of Information Technology Service
  • Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
  • Writing a business case and a project plan for the implementation of an ITSMS

Planning an ITSMS based on ISO 20000

  • Definition of the scope of an ITSMS
  • Definition of an ITSMS policy and objectives
  • Documentation of the processes and procedures
  • Service level management
  • Budgeting and accounting for IT services
  • Competence management

Implementing an ITSMS based on ISO 20000

  • Change management
  • Configuration and release management
  • Capacity and availability management
  • Service continuity and security management
  • Incident and problem management
  • Operations management of an ITSMS

Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS

  • Controlling and Monitoring an ITSMS
  • Development of metrics, performance indicators and dashboards
  • ISO 20000 internal Audit
  • Management review of an ITSMS
  • Implementation of a continual improvement program
  • Preparing for an ISO 20000 certification audit

Exam Track

You'll sit the following exam during the course:

  • Certified ISO/IEC 20000 Lead Implementer

The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:

  • Fundamental principles and concepts of Information Technology Service
  • Information Technology Service Best Practice based on ISO 20000-2
  • Planning an ITSMS based on ISO 20000
  • Implementing an ITSMS based on ISO 20000
  • Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
  • Continual improvement of an ITSMS based on ISO 20000
  • Preparing for an ISO 20000-1 certification audit

What's included

As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 113703 students and asked them all to review our Accelerated Learning. Currently, 96.63% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Global approved ISO Standards are a great way to provide a baseline of understanding Incident management workings and the need to provide next level of security Incident Management"
Anonymous, Sandvik (28.10.2019 (Monday) to 30.10.2019 (Wednesday))

"Firebrand gave me the chance to deep dive into topic."
Anonymous (28.10.2019 (Monday) to 30.10.2019 (Wednesday))

"The training was interesting."
Anonymous (21.10.2019 (Monday) to 23.10.2019 (Wednesday))

"I really enjoyed participating and having selected Firebrand for my ISO22301La training. Firebrand provides a full service all inklusive training withhotel, food, drinks and training which helped me to focus on the course material. Thank you Firebrand!"
Anonymous, SAP (22.10.2018 (Monday) to 24.10.2018 (Wednesday))

"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonymous (20.3.2017 (Monday) to 22.3.2017 (Wednesday))

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