ISO - 20000 Lead Auditor - IT Service Management

Overview

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

• How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
• How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
• The necessary expertise to manage an SMS audit team
• Operation of a service management system that conforms to ISO 20000
• The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

• ISO 20000-2: Guidelines for the implementation of an ITSMS
• ISO 10006: Quality management systems - Guidelines for quality management in projects
• ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

• Certified ISO/IEC 20000 Provisional Auditor
• Certified ISO/IEC 20000 Auditor
• Certified ISO/IEC 20000 Lead Auditor

Four reasons why you should sit your ISO 20000 course with Firebrand Training

1. You'll be ISO 20000 trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
2. Your ISO 20000 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
3. Pass ISO 20000 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
4. Study ISO 20000 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 124229 students saving more than one million hours since 2001