ISO 20000 Foundation - IT Service Management Certification

Overview

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:

Auditors
Members of an IT Service team
Technicians involved in operations related to an SMS
Those who want to learn about the processes of a Service Management System (SMS)

See prices now to find out how much you could save when you train at twice the speed.

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Four reasons why you should sit your ISO 20000 Foundation course with Firebrand Training

You'll be ISO 20000 Foundation trained and certified faster. Learn more on this 1-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your ISO 20000 Foundation course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass ISO 20000 Foundation first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study ISO 20000 Foundation with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001

Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Introduction to Service Management System (SMS) concepts as required by ISO 20000

Introduction to the ISO 20000 family of standards
Introduction to management systems and the process approach
Fundamental principles in IT Service Management
General requirements presentation of ISO/IEC 20000-1:2018 clauses
Implementation phases of the ISO/IEC 20000:2018 framework
Continual improvement of IT management
Conducting an ISO/IEC 20000-1:2018 certification audit

Implementing the IT service management processes based on ISO 20000 and Certification Exam

Planning and implementing change management
Supplier management
Relationship management
Problem management
Release management

Exam Track

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

PECB Certified ISO/IEC 20000 Foundation exam

The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).

This one-hour exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of IT Service
Domain 2: IT Service Management System (SMS)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 94.70% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Course material is very comprehensive. Instructor was very friendly and gave multiple views on the topics being discussed and included a good amount of examples."
D. E. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))

"Great trainer who has plenty of experience that he shared with us! Valuable insights and practical examples were provided that will help me with my daily tasks! Thank you!"
K. S. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))

"I was worried about doing an OIL course but i was pleasantly surprised at how easy and effective it was. I normally struggle with concentration but the instructor was engaging the whole way through and made learning very easy."
Rachel Honnor. (30.10.2023 (Monday) to 1.11.2023 (Wednesday))

Course Dates

Start	Finish	Status	Location
26.8.2024 (Monday)	26.8.2024 (Monday)	Finished - Leave feedback	-

10.2.2025 (Monday)	10.2.2025 (Monday)	Limited availability	Nationwide
24.3.2025 (Monday)	24.3.2025 (Monday)	Open	Nationwide
5.5.2025 (Monday)	5.5.2025 (Monday)	Open	Nationwide
16.6.2025 (Monday)	16.6.2025 (Monday)	Open	Nationwide

ISO - 20000 Foundation - IT Service Management