APMG - Facilitation Training and Certification Foundation & Practitioner



Only 4 Days



Classroom / Online / Hybrid

Next date

Next date:

30.9.2024 (Monday)


On this accelerated APMG International Facilitation Training and Certification Foundation & Practitioner course is provided in conjunction with Creative Consulting and Training Ltd, an APMG accredited training organisation, in which you will learn to cultivate the key skills and deep knowledge of the principles and concepts involved in effective facilitation.

On average we spend four hours in meetings a week and deem two thirds of this unnecessary*. Topics discussed in unproductive meetings and workshops that fail to meet objectives often need to be revisited, further decreasing productivity.

This Facilitation Training and Certification provides the structure to enable specialists and managers alike to facilitate groups, meetings and events effectively – increasing productivity and helping these activities achieve the desired outcomes. Based on the publication “Facilitation: Develop Your Expertise”, our Facilitation qualifications equip individuals with the valuable tools, techniques and skills needed to become a confident facilitator.

The ‘Process Iceberg®’ methodology covered in the training was developed with experts in the field and takes a pragmatic and practical approach.

The Practitioner course applies facilitation principles to small groups as you work on real tasks

In just 4 days, you’ll also learn how to:

  • Enhance productivity.
  • Enable effective problem solving.
  • Increase your organisations ability to undertake business processes improvement and ensure engagement from people.
  • Enhance project management delivery.
  • Encourage buy-in and commitment to business goals and objectives.

At the end of this course, you’ll sit the APMG exam, and achieve your Facilitation Training and Certification Foundation & Practitioner certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Successful candidates will be entitled to a free Professional Assessment at Business Agility Professional Level 1 – Explorer.

This APMG International Better Business Cases™ Foundation & Practitioner course is provided in conjunction with Creative Consulting and Training Ltd, an APMG accredited training organisation”.

The APMG International APMG International and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.”


This course is ideal for:

  • Individuals in any organization who require a working knowledge of the key principles of effective facilitation so that they can work more effectively working in groups addressing tasks.
  • Managers, specialists, project managers, change agents, Business Analysts, IT professionals and aspiring facilitators who need to achieve outcomes related to their specialist area through group collaboration and participation.
  • Key individuals who work in teams to address business issues, and to managers and leaders at all levels who have to achieve real business outcomes through groups or teams of people.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 4-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001


Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts


  • Module 1: How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
  • Module 2: How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
  • Module 3: How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
  • Module 4: How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
  • Module 5: How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
  • Module 6: How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
  • Module 7: How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
  • Module 8: How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
  • Module 9: How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
  • Module 10: How to list the key characteristics of an effective Facilitator.
  • Module 11: How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.
  • Module 12: Apply Process Iceberg thinking to help a group achieve its goals.
  • Module 13: Recognise where facilitation is or is not an appropriate response to organizational needs and work effectively with strategic information to apply facilitation in organization settings.
  • Module 14: Plan meetings with a client to understand the Task needs and set up the logistics of an event.
  • Module 15: Contribute helpfully to establishing a Contract with the Task Leader and with the group.
  • Module 16: Design a facilitated event.
  • Module 17: Work effectively with other Facilitators to apply facilitation in larger group settings.
  • Module 18: Respond to situations which arise during an event, making good Process decisions which secure Task outcomes.
  • Module 19: Develop effective interaction and decision-making in the group by using appropriate communication Tools.

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Facilitation Training and Certification Foundation & Practitioner exam


  • Duration: 40 minute
  • Format: Multiple choice, Closed book
  • Number of questions: 50 questions
  • Passing score: 25 mark or more required to pass (out of 50 available) - 50%



  • Duration: 150 minute (2.5 hours)
  • Format: Objective-testing
  • Number of questions: 80 questions
  • Passing score: 40 marks or more required to pass (50%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


There are no prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.06% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Great trainer, great and very interesting topic and a great atmosphere to learn."
Anonymous, CGI (12.11.2019 (Tuesday) to 14.11.2019 (Thursday))

"The trainer did a great job explaining all the topics."
Michael Amerhauser, iTaurus IT Dienstleistungs GmbH. (25.3.2024 (Monday) to 27.3.2024 (Wednesday))

"Fantastic instructor, his examples were relevant and relatable, the pace was excellent and the content was delivered really well."
Amanda Schiller, Vaccination UK Ltd. (25.3.2024 (Monday) to 26.3.2024 (Tuesday))

"Great way of learning a lot in a short period of time. Loved the trainer and facilities too!"
A.B.. (25.3.2024 (Monday) to 26.3.2024 (Tuesday))

"Very intense couple of days, be prepared for a couple of long days however the trainer covered the entire content covered in the exam and the delivery methodology allowed for the learning experience to be a really positive one."
Crawford Burns, N/A. (25.3.2024 (Monday) to 26.3.2024 (Tuesday))

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