Weniger zahlen und mehr bekommen. Sparen Sie jetzt mit unseren Trainingspässen!

PeopleCert - ITIL 4 Specialist: Collaborate, Assure and Improve

Dauer

Dauer:

Nur 2 Tage

Methode

Methode:

Klassenraum / Online / Hybrid

nächster Termin

nächster Termin:

24.6.2024 (Montag)

Overview

This accelerated ITIL 4 Specialist: Collaborate, Assure and Improve certification is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. At the end of this course, you will be able to demonstrate your understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices:

  • ITIL® 4 Practitioner: Relationship Management
  • ITIL® 4 Practitioner: Supplier Management
  • ITIL® 4 Practitioner: Service Level Management
  • ITIL® 4 Practitioner: Continual Improvement
  • ITIL® 4 Practitioner: Information Security Management

In just 2 days, you’ll also learn how to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organisation’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Specialist: Collaborate, Assure and Improve certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

  • IT Service Manager
  • Process Owner
  • Process Manager
  • IT Operations Leader
  • Service Integration Manager

Sehen Sie sich jetzt die Preise an, um herauszufinden, wie viel Sie sparen können, wenn Sie doppelt so schnell trainieren.

 Preise anfordern

Benefits

In einem Firebrand Intensiv-Training profitieren Sie von folgenden Vorteilen:

  • Zwei Optionen - Präsenz- oder Onlinetraining
  • Ablenkungsfreie Lernumgebung
  • Eigene Trainings- und Prüfungszentren (Pearson VUE Select Partner)
  • Effektives Training mit praktischen Übungseinheiten und intensiver Betreuung durch unsere Trainer
  • Umfassendes Leistungspaket mit allem, was Sie benötigen, um Ihre Zertifizierung zu erhalten, inklusive unserer Firebrand Leistungsgarantie.

Machen Sie einen kostenlosen Praxistest, um Ihr Wissen einzuschätzen!

 Kostenloser Übungstest

Curriculum

Module 1: Relationship Management (RSM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competence s of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommend ations for the practice success

Module 2: Supplier Management (SM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competence s of the practice
  • How information and technology support and enable the practice  
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommend ations for the practice success

Module 3: Service Level Management (SLM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competence s of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

Module 4: Continual Improvement (CI)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competence s of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommend ations for the practice success

Module 5: Information Security Management (ISM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competence s of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendati ons for the practice success

Module 6: Collaborate, Assure and Improve

  • Understand the processes and value streams of the Collaborate, Assure and Improve practices
  • How information and technology support and enable the practices
  • Recommend ations for the Collaborate, Assure and Improve practices success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL 4 Specialist: Collaborate, Assure and Improve exam

  • Duration: 90 minutes
  • Format: Multiple choice; Closed book.
  • Number of questions: 60 questions
  • Passing score: 39 out of 60 marks required to pass (65%)
  • Domains:
    • Relationship Management (RSM) 20%
    • Supplier Management (SM) 20%
    • Service Level Management (SLM) 20%
    • Continual Improvement (CI) 20%
    • Information Security Management (ISM) 20%

What's Included

Prerequisites

Before attending this accelerated course, you should have:

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

Sind Sie sich unsicher, ob Sie die Voraussetzungen erfüllen? Wir besprechen gerne mit Ihnen Ihren technischen Hintergrund, Erfahrung und Qualifikation, um herauszufinden, ob dieser Intensivkurs der richtige für Sie ist.

Erfahrungsberichte

Bereits 134561 Kursteilnehmer haben seit 2001 erfolgreich einen Firebrand-Kurs absolviert. Unsere aktuellen Kundenbefragungen ergeben: Bei 96.41% unserer Teilnehmer wurde die Erwartungshaltung durch Firebrand übertroffen!


"Its been one of the best training courses I have ever been on."
Mustapha El Mourabit, Data Metrix. (14.3.2016 (Montag) bis 16.3.2016 (Mittwoch))

"Its been one of the best training courses I have ever been on."
Mustapha El Mourabit, Data Metrix. (14.3.2016 (Montag) bis 16.3.2016 (Mittwoch))

"Focused training, accelarated in a short time frame. Key themes and material are condensed into what you need to know."
Steven Sims, Thames Valley Police. (30.3.2015 (Montag) bis 1.4.2015 (Mittwoch))

"Focused training, accelarated in a short time frame. Key themes and material are condensed into what you need to know."
Steven Sims, Thames Valley Police. (30.3.2015 (Montag) bis 1.4.2015 (Mittwoch))

"Failure is not an option :-)"
Alex Ujah, Unk. (30.3.2015 (Montag) bis 1.4.2015 (Mittwoch))

Kurstermine

Start

Ende

Verfügbarkeit

Standort

Anmelden

19.2.2024 (Montag)

20.2.2024 (Dienstag)

Kurs gelaufen - Hinterlasse Kommentar

-

 

24.6.2024 (Montag)

25.6.2024 (Dienstag)

Warteliste

Überregional

 

5.8.2024 (Montag)

6.8.2024 (Dienstag)

Einige Plätze frei

Überregional

 

16.9.2024 (Montag)

17.9.2024 (Dienstag)

Einige Plätze frei

Überregional

 

28.10.2024 (Montag)

29.10.2024 (Dienstag)

Einige Plätze frei

Überregional

 

9.12.2024 (Montag)

10.12.2024 (Dienstag)

Einige Plätze frei

Überregional

 

Neueste Rezensionen von unseren Kursteilnehmern

Trustpilot