EXIN - SIAM Foundation

Overview

This accelerated EXIN SIAM™ Foundation (SIAMF.EN) course tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

SIAMTM is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAMTM) is multi-sourcing integration (MSI). In this certification, the term SIAM is used.

The EXIN SIAMTM Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.

In just 2 days, you’ll be able to Understand the main concepts and processes of SIAM that are used in organizations, you will also learn:

• Establish a SIAM ecosystem in order to better organize the organization’s resources
• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes
• Reduce risks associated with Integrated Services and the SIAM ecosystem
• Connect different practices with SIAM to boost and improve the organization’s service provision.
• Integrate services by using different structures based on SIAM practices and methodology
• Recognize the key stages of SIAM implementation in order to better plan its roll-out
• Determine SIAM roles and responsibilities in processes and the organization
• Better select the most appropriate SIAM practices in line with the organization’s environment and maturity

At the end of this course, you’ll sit the EXIN exam, and achieve your EXIN SIAM Foundation certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes.
• It is also intended for providers that want to implement and manage Service Integration and Management models.