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Microsoft - Certified Dynamics 365 for Customer Service Functional Consultant Associate | Exam MB-230

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

5.11.2020 (Thursday)

Overview

Get the skills and knowledge you need to become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate on this accelerated and official 2-day course.

In the process of becoming a Dynamics 365 for Customer Service Functional Consultant Associate, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.

Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.

Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:

  • Learn about discovery, planning and analysis
  • Manage entities and data
  • Implement security and integration
  • Perform solution deployment and testing
  • Manage queues, the Knowledge base and SLAs

You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee. Passing this exam will qualify you as a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 75867 students saving more than one million hours since 2001

Benefits

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

Curriculum

Course MB-230T01-A: Dynamics 365 for Customer Engagement for Customer Service

  • Module 1: Customer Service overview
  • Module 2: Case management
  • Module 3: Service level agreements and entitlements
  • Module 4: Knowledge management

Exam Track

As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-230: Microsoft Dynamics 365 Customer Service

  • Exam code: MB-230
  • Languages: English
  • Domains:
    1. Perform configuration (25-30%)
    2. Manage cases and the knowledge base (30-35%)
    3. Manage queues, entitlements and SLAs (25-30%)
    4. Configure Voice of the Customer (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.

It's also recommended you have familiarity with solution architecture and quality assurance.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75867 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20.2.2020 (Thursday) to 21.2.2020 (Friday))

"Very good experience, even if I was exhausted at the end."
Anonymous, IBM (16.12.2019 (Monday) to 21.12.2019 (Saturday))

"Very intense but learned a lot in a short space of time."
Anonymous (16.12.2019 (Monday) to 21.12.2019 (Saturday))

"An accelerated Bootcamp with a highly skilled and experienced Trainer."
Anonymous, IBM (16.12.2019 (Monday) to 21.12.2019 (Saturday))

"Firebrand Training was awesome with all facilities and just enabling the students to focus only on the main goal."
Anonymous (16.12.2019 (Monday) to 21.12.2019 (Saturday))

Microsoft Course Dates

Microsoft - Certified Dynamics 365 for Customer Service Functional Consultant Associate

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5.11.2020 (Thursday)

6.11.2020 (Friday)

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