Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty (MB-260)

At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications and Data & AI (Azure) badges in recognition of our expertise in delivering quality solutions in this specialised business area.

On this accelerated Microsoft Certified: Customer Data Platform Specialty course, you’ll build skills and knowledge in privacy, compliance, consent, security, responsible AI, and data retention policy, and learn how to implement the above practices into your business.

In just 3 days, you’ll gain experience in Designing Dynamics 365 Customer Insights - Data solutions, Ingesting data into Customer Insights - Data, Creating customer profiles through data unification, Implementing AI predictions in Customer Insights - Data, Configuring measures and segments, Configuring third-party connections, Administering Customer Insights - Data.

At the end of this course, you’ll sit Exam MB-260: Microsoft Customer Data Platform Specialist and achieve your Microsoft Certified: Customer Data Platform Specialty certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

• Module 1: Get started with Dynamics 365 Customer Insights – Data
• Module 2: Ingest data into Customer Insights – Data
• Module 3: Create a unified customer profile in Dynamics 365 Customer Insights – Data
• Module 4: Work with Dynamics 365 Customer Insights – Data
• Module 5: Enrich data and predictions with Customer Insights – Data
• Module 6: Manage External connections with Customer Insights – Data
• Module 7: Configure and administer Customer Insights - Data

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-260: Microsoft Customer Data Platform Specialist

• Exam code: MB-260
• Languages: English
• Passing score: 700
• Domains:
1. Design Dynamics 365 Customer Insights - Data solutions (5–10%)
2. Ingest data into Customer Insights - Data (10–15%)
3. Create customer profiles through data unification (30–35%)
4. Implement AI predictions in Customer Insights - Data (5–10%)
5. Configure measures and segments (10–15%)
6. Configure third-party connections (10–15%)
7. Administer Customer Insights - Data (5–10%)

You should have firsthand experience with:

• Dynamics 365 Customer Insights - Data and one or more additional Dynamics 365 apps
• Microsoft Power Query
• Microsoft Dataverse
• Common Data Model
• Microsoft Power Platform

You should also have direct experience with practices related to:

• Privacy
• Compliance
• Consent
• Security
• Responsible AI
• Data retention policy

As a candidate for this exam, you need experience with processes related to key performance indicators (KPIs), data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. You should have a general understanding of:

• Azure Machine Learning
• Azure Synapse Analytics
• Azure Data Factory

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

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