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ITIL® - V3 Intermediate Level: Service Lifecycle - Continual Service Improvement

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

7.2.2022 (Monday)

Overview

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. V3 Intermediate Level: Service Lifecycle - Continual Service Improvement will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® courses on this page are offered by Thynk ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Four reasons why you should sit your ITIL Lifecycle V3 course with Firebrand Training

  1. You'll be ITIL Lifecycle V3 trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ITIL Lifecycle V3 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ITIL Lifecycle V3 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ITIL Lifecycle V3 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 111358 students saving more than one million hours since 2001

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities.
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify

Curriculum

You'll learn:

  • The main principles and objectives of continual service improvement (CSI)
  • The CSI approach
  • The seven-step improvement process
  • Complementary frameworks relating to ITIL
  • Benchmarking, assessment, the Balanced Scorecard and the Deming cycle
  • Organisational issues
  • Technology considerations
  • Activities to be performed
  • Assessing success factors and managing risk

Exam Track

You'll sit the following exam:

  • ITIL® Service Lifecycle – Continual Service Improvement

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

What's Included

Included:

  • Official Thynk Courseware: ITILV3SL Continual Service Improvement
  • Continual Service Improvement Key Element Guide ISBN: 978-0113313648

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 111358 students and asked them all to review our Accelerated Learning. Currently, 96.66% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Great environment in which to learn."
Gail Forman, Indigo. (27.10.2015 (Tuesday) to 28.10.2015 (Wednesday))

"This was my first course at Firebrand. I chose it because of the price and the good place in the market. After the first hours of the course I was impressed about the quality of the knowledge of the tutor. First it was a choice, now it is my preference."
David Reuvekamp, Sykehuspartner. (20.1.2015 (Tuesday) to 21.1.2015 (Wednesday))

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

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