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ITIL® - 4 Strategist Direct, Plan and Improve



Only 3 Days



Classroom / Online / Hybrid

Next date

Next date:

28.3.2022 (Monday)


On this accelerated ITIL 4 Strategist Direct Plan and Improve course, you’ll learn how to create an adaptable and transitional IT environment with a strong and effective strategic direction.

In just 3 days, you'll discover how Agile and Lean practices can be used to create practical and strategic methods of planning and delivering continual improvement. Learn how to:

  • Direct, plan and improve value streams and practices
  • Utilise the role of governance, risk and compliance, and how to integrate these principles and methods into the service value system
  • Use the key principles and methods of continual improvement

You'll get access to official courseware and learn from certified instructors as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you'll sit the official exam and achieve your ITIL 4 Strategist Direct Plan and Improve certification.

If you're a manager responsible for the IT strategy of your business or for developing a continually improving team, this course is ideal for you.

Through Firebrand's Lecture | Lab | Review methodology, you'll learn at twice the speed in a distraction-free environment. Get your ITIL 4 Strategist Direct Plan and Improve certification in just 3 days and be one step closer to achieving the ITIL 4 Managing Professional or the ITIL 4 Strategic Leader.

The ITIL 4 Managing Professional explained

The ITIL 4 Strategist Direct Plan and Improve is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to help you achieve IT efficiency in your business.

Certify in all 4 modules to become an ITIL MP:

The ITIL 4 Strategic Leader explained

This course is also 1 of 2 modules of the ITIL 4 Strategic Leader (ITIL SL) certification, designed for you to learn how IT influences and directs business strategy.

Certify in both modules to become an ITIL SL:

ITIL 4 Strategist Direct Plan and Improve is the only course that applies to both certifications.  

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 113776 students saving more than one million hours since 2001


Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities.
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify


Module 1: Understand the key concepts of Direct, Plan, and Improve

Module 2: Understand the scope of what is to be directed/planned and how to use key principles and methods of planning

  • Learn how to cascade goals and requirements
  • Learn how to define effective policies, controls, and guidelines
  • Learn how to place decision-making authority at the correct level

Module 3: Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)

Module 4: Discover how to use the key principles and methods of continual improvement for all types of improvements

  • Learn how to use the ITIL continual improvement model to improve the service value system
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
  • Learn how to define and prioritise desired outcomes
  • Learn how to build, justify, and sell a business case
  • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS

Module 5: Discover how to use the key principles of organisational change management to

  • Identify and manage different stakeholder types
  • Learn how to establish effective channels for feedback and communication
  • Learn how to develop effective interfaces across the value chain

Module 6: Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement

Module 7: Learn how to direct, plan, and improve value streams and practices

  • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Strategist Direct Plan and Improve
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of questions: 40
    • Passing score: 70%

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


To achieve your ITIL 4 Strategist Direct Plan and Improve certification, you must possess the ITIL 4 Foundation certification.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 113776 students and asked them all to review our Accelerated Learning. Currently, 96.63% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I have attended a number of courses now with firebrand, in class and remote. Always very well presented and knowledgeable instructors."
Caig Iveson-Dance, Kier. (6.1.2022 (Thursday) to 7.1.2022 (Friday))

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20.7.2021 (Tuesday) to 21.7.2021 (Wednesday))

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