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ITIL® - 4 Specialist Drive Stakeholder Value



Only 1 Day



Classroom / Online / Hybrid

Next date

Next date:

28.3.2022 (Monday)


On this accelerated ITIL 4 Specialist Drive Stakeholder Value course, you'll build knowledge across the types of engagement and interaction between a service provider and their customers, users, suppliers and partners.

You'll focus on the conversion of demand into value through IT-enabled services. In just 1 day, you'll also learn how to increase your business' stakeholder satisfaction through:

  • SLA design, CX and UX design
  • Customer journey mapping
  • Multi-supplier management

You'll get access to official courseware and learn from certified instructors as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you'll sit the official exam and achieve your ITIL 4 Specialist Drive Stakeholder Value certification.

If you're responsible for managing and integrating stakeholders, the customer journey, and responsible for fostering relationships with partners or suppliers, this course is ideal for you.

Through Firebrand's Lecture | Lab | Review methodology, you'll achieve your ITIL 4 Specialist Drive Stakeholder Value in just 1 day and be one step closer to achieving the ITIL 4 Managing Professional.

The ITIL Managing Professional explained

The ITIL 4 Specialist Drive Stakeholder Value course is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to establish efficient IT-enabled services, teams and workflows.

Certify in all 4 modules in order to become an ITIL MP:

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 1-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 113836 students saving more than one million hours since 2001


Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities.
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify


Module 1: Understand how customer journeys are designed

  • Learn the ways to design and improve customer journeys

Module 2: Understand how to target markets and stakeholders

  • Learn the characteristics of markets
  • Learn marketing activities and techniques
  • Learn how to describe customer needs as well as internal and external factors that affect these
  • Learn how to identify service providers and explain their value propositions

Module 3: Understand how to foster stakeholder relationships

  • Learn how to analyse customer needs
  • Learn about and how to use communication and collaboration activities and techniques

Module 4: Understand how to align expectations and agree upon details of service

  • Learn how to plan for value creation
  • Learn how to negotiate and agree service utility, warranty, and experience

Module 5: Understand how to on-board and off-board customers and users:

  • Learn different approaches to mutually elevate customer, user, and service provider capabilities
  • Learn how to prepare onboarding and off-boarding plans
  • Learn how to develop user engagement and delivery channels

Module 6: Understand how to act together to ensure continual value co-creation (service consumption/provisioning)

  • Learn how users can request services
  • Learn the methods for encouraging and managing customer and user feedback
  • Learn how to foster a service mind-set (attitude, behaviour, and culture)

Module 7: Understand how to realise and validate service value

  • Learn methods for measuring service usage and customer and user experience and satisfaction
  • Learn the different types of reporting of service outcome and performance

Exam Track

As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Specialist Drive Stakeholder Value
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of questions: 40
    • Passing score: 70%

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


To achieve your ITIL 4 Specialist Drive Stakeholder Value certification, you must possess the ITIL 4 Foundation certification.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 113836 students and asked them all to review our Accelerated Learning. Currently, 96.63% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I have attended a number of courses now with firebrand, in class and remote. Always very well presented and knowledgeable instructors."
Caig Iveson-Dance, Kier. (6.1.2022 (Thursday) to 7.1.2022 (Friday))

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20.7.2021 (Tuesday) to 21.7.2021 (Wednesday))

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