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ITIL® - 4 Specialist Create, Deliver and Support

Duration

Duration:

Only 3 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

7.2.2022 (Monday)

Overview

On this accelerated ITIL 4 Specialist Create, Deliver and Support course, you’ll discover how to integrate different value streams to create, deliver and support products.

In just 2 days, you’ll learn about service performance and quality to create innovative and reliable services as improvement methods to your business. You’ll also build knowledge across:

  • Value streams and their relationship with ITIL
  • The concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • The concepts and challenges of buy versus build considerations, sourcing options, and service integration management (SIAM)

If you’re responsible for digital products and services as an ITSM practitioner, this course is ideal for you.

You’ll get access to official courseware and learn from certified instructors, as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you’ll sit the official exam and achieve your ITIL 4 Specialist Create, Deliver and Support certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get your ITIL 4 Specialist Create, Deliver and Support certification in 2 days and be one step closer to achieving the ITIL 4 Managing Professional.


The ITIL 4 Managing Professional explained


The ITIL 4 Specialist Create, Deliver and Support is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to help you achieve efficient IT-enabled services, teams and workflows in your business.

Certify in all 4 modules in order to become an :

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 111821 students saving more than one million hours since 2001

Benefits

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities.
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify

Curriculum

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Specialist Create, Deliver and Support
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of Questions: 40
    • Passing score: 70%

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

To achieve your ITIL 4 Specialist Create, Deliver and Support certification, you must possess the ITIL 4 Foundation certification.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 111821 students and asked them all to review our Accelerated Learning. Currently, 96.65% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12.8.2021 (Thursday) to 13.8.2021 (Friday))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20.7.2021 (Tuesday) to 21.7.2021 (Wednesday))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4.3.2021 (Thursday) to 5.3.2021 (Friday))

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