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Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
You’ll be introduced to the ISO 20000 family of standards and study:
You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:
Introduction to Service Management System (SMS) concepts as required by ISO 20000
Implementing the IT service management processes based on ISO 20000 and Certification Exam
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).
This one-hour exam covers the following competence domains:
Your accelerated course includes:
There are no prerequisites for this accelerated course.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.77% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Course material is very comprehensive. Instructor was very friendly and gave multiple views on the topics being discussed and included a good amount of examples."
D. E. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))
"Course material is very comprehensive. Instructor was very friendly and gave multiple views on the topics being discussed and included a good amount of examples."
D. E. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))
"Great trainer who has plenty of experience that he shared with us! Valuable insights and practical examples were provided that will help me with my daily tasks! Thank you!"
K. S. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))
"Great trainer who has plenty of experience that he shared with us! Valuable insights and practical examples were provided that will help me with my daily tasks! Thank you!"
K. S. . (30.10.2023 (Monday) to 1.11.2023 (Wednesday))
"I was worried about doing an OIL course but i was pleasantly surprised at how easy and effective it was. I normally struggle with concentration but the instructor was engaging the whole way through and made learning very easy."
Rachel Honnor. (30.10.2023 (Monday) to 1.11.2023 (Wednesday))
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27.5.2024 (Monday) |
27.5.2024 (Monday) |
Finished - Leave feedback |
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30.9.2024 (Monday) |
30.9.2024 (Monday) |
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11.11.2024 (Monday) |
11.11.2024 (Monday) |
Limited availability |
Nationwide |
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3.2.2025 (Monday) |
3.2.2025 (Monday) |
Open |
Nationwide |
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17.3.2025 (Monday) |
17.3.2025 (Monday) |
Open |
Nationwide |
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